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Direct MessagesDate/Time: Fri, 10 May 2024 18:16:35 +0000
Version 1787 Graphics Issue?
View Count: 1225
| [2018-08-09 13:39:28] |
| Xfanman1 - Posts: 320 |
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Just updated to the current pre-release on my main desktop machine (laptop was fine) and I was greeted with the first attachment. No color on my main charts. Other charts, just as normal. I restarted SC just in case it was an anomaly and same issue. I then rolled back to 1786 and my platform is back to normal as in second attachment. Any ideas? -- Scott |
 1787 Color Issue.PNG / V - Attached On 2018-08-09 13:39:10 UTC - Size: 309.4 KB - 381 views |
| [2018-08-09 14:34:15] |
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This is very surprising. There has been graphics related work in that version but we do not observe that issue and at this point have little idea what is causing that. Could you provide that particular Chartbook so we can test. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-09 14:52:04] |
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If you look at the Sierra Chart process in the Windows Task Manager, can you look at the GDI Objects count and let us know what it is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-09 15:14:12
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| [2018-08-09 15:19:03] |
| Xfanman1 - Posts: 320 |
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The GDI object counts for v1786 = 513 and for v1787 = 683. This is right after restarting SC for both version. I've attached images for both. -- Scott |
| GDI Objects v1786.PNG / V - Attached On 2018-08-09 15:18:46 UTC - Size: 24.37 KB - 333 views GDI Objects v1787.PNG / V - Attached On 2018-08-09 15:18:53 UTC - Size: 21.52 KB - 325 views |
| [2018-08-09 15:20:03] |
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It kind of looks like the mix mode for the background is not correct. We will make sure that is properly set before drawing the background. We still need to get the Chartbook for testing. The higher GDI object count is not really unusual because of object caching in the newer version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-09 15:20:23
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| [2018-08-09 15:26:54] |
| Xfanman1 - Posts: 320 |
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Here's the Chartbook you asked for. -- Scott Date Time Of Last Edit: 2018-08-09 17:01:30
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Private File |
| [2018-08-09 15:43:06] |
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Really what we need is the entire Chartbook not just the one chart. That one chart is displaying properly. Would be best we get the entire Chartbook because that is going to be the only valid test.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-09 15:43:14
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| [2018-08-09 15:49:28] |
| Xfanman1 - Posts: 320 |
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No problem, normally you want a simplified chart. Just as an FYI though that chartbook I attached did NOT display properly on my machine. I tested it first with version 1787 before I sent it and it was in black and white also. As another data point, on subsequent tests after my initial post, other charts were missing color on some study areas only that were not earlier. Anyway, my full chartbook is attached below. Thanks -- -- Scott Date Time Of Last Edit: 2018-08-09 17:02:08
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Private File |
| [2018-08-09 15:59:08] |
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Okay we are testing this now. We encountered an issue, but it would seem to be unrelated and it is different. So we need to first fix that and then retest.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-09 16:14:39
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| [2018-08-10 00:18:31] |
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The reason for the problem has been determined and we will have a new release out by morning we expect. But could be a little longer.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-10 13:42:00] |
| Xfanman1 - Posts: 320 |
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Updated to 1788 this morning to give it a spin. I don't know if you've made the changes you've identified yet in this version but here's what I'm seeing this morning: * My chart graphics appear to be back to normal. * My ToolBar graphics are NOT back to normal (See attached). The buttons I have assigned images to are all blank or have defaulted to the standard text display. Looking at the Property Settings for those impacted shows the correct button image attached but they are not displaying. * Horizontal Lines (and maybe other objects but that's just what I first noticed) I've drawn on the Charts, will not display in anything other than a solid line. My default setting is a dashed line yet when placing a horizontal line it displays as a solid line. Selecting other line types still only displays a solid line on the chart. Lines that I had placed yesterday that were dashed are also now solid. Hope that's of help....Scott |
| Button Icons.PNG / V - Attached On 2018-08-10 13:41:54 UTC - Size: 149.47 KB - 351 views |
| [2018-08-10 14:49:37] |
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* My ToolBar graphics are NOT back to normal (See attached). The buttons I have assigned images to are all blank or have defaulted to the standard text display. Looking at the Property Settings for those impacted shows the correct button image attached but they are not displaying. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-10 15:22:59] |
| Xfanman1 - Posts: 320 |
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Here are the 4 images that I've added. The other one that isn't displaying properly is one of yours I believe, the Hand Tool image. Thanks -- Scott |
Private File |
| [2018-08-10 19:53:48] |
| samual sprat - Posts: 343 |
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Sorry to interrupt this conversation. XFanman, how did you change the colour of Sierra itself? I can find options to change tab and chartbook tab colours in global graphics options but not the menu and everything as you have done? Also, how did you do the borderless windows? Looks great! Date Time Of Last Edit: 2018-08-10 19:54:00
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| [2018-08-10 20:55:53] |
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Okay thank you. We do know about the hand tool. All of this relates to a new graphics file and conversion library we are using rather than the one from Microsoft.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-10 20:56:12
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| [2018-08-10 21:36:58] |
| Xfanman1 - Posts: 320 |
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XFanman, how did you change the colour of Sierra itself? I can find options to change tab and chartbook tab colours in global graphics options but not the menu and everything as you have done?
Also, how did you do the borderless windows? Looks great! The darker theme is courtesy of a program called Window Blinds which is a Stardock program. It’s very inexpensive and you can try it for free to see if it works for you. If you want more information I have another thread on here somewhere with a link. Typing on my phone at the moment or I’d find you the link ;^) As for the borders, I turn off all the SC chart menus, vertical scroll bars and horizontal scroll bars. I keep a “Show Menu” option on my right click chart menu to turn a detached chart menu bar back on to control changes on those charts if I need a menu option in those charts. That’s pretty much it. If you’d like charts or workspaces from my setup as an example feel free to send me a direct message. — Scott Date Time Of Last Edit: 2018-08-10 23:00:55
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| [2018-08-11 06:46:44] |
| samual sprat - Posts: 343 |
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Thanks for the info Scott! Appreciated
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| [2018-08-13 05:05:58] |
| User93464 - Posts: 52 |
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Version 1788 seems to have a similar drawings problem. Lines which should be "dash dot" lines, appear as solid lines
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| Dash_dot_line_problem_2018-08-13_0553.png / V - Attached On 2018-08-13 05:04:22 UTC - Size: 42.37 KB - 335 views |
| [2018-08-13 06:18:44] |
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Version 1788 seems to have a similar drawings problem. Lines which should be "dash dot" lines, appear as solid lines We are working on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-17 09:19:28] |
| Marmany - Posts: 303 |
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Are the horizontal line issues resolved in pre-release 1789? Please advise |
| [2018-08-17 09:30:18] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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