Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 03 May 2024 14:17:20 +0000
deleting charts
View Count: 1488
| [2018-08-09 03:50:42] |
| User69393 - Posts: 6 |
|
how are default example charts deleted? thank you
|
| [2018-08-09 04:48:55] |
| |
|
Refer to the instructions here for this: Chartbooks (Workspaces): To Remove a Chart From a Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-09 12:04:53] |
| User69393 - Posts: 6 |
|
because sierra chart will not allow scale changes once set, I ask for a refund of my 3 month payment made yesterday. yes, i understand there will not be a full refund! after entering the scale numbers sierra chart immediately made its own settings and rounded my scale settings up. this results in charts not being in alignment with exchange data. worked 4 hours on the platform trying to make the settings stable. i am done with this software package. |
| [2018-08-09 20:48:39] |
| |
|
Okay we can do that, but this is very very puzzling. Not sure what type of scale changes you want and why the defaults would be a problem and what exactly you are trying to do. First time we have ever seen a support request like this. If you are open to it, we can do a remote assistance session and you can show us what you want to do and what the issue is and we can help. Certainly charts are always going to be in alignment with exchange data. That is definitive. There is nothing special you need to do. Unless there is a problem with missing Symbol Settings. Here are the instructions for those: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps And here are the instructions to apply them to a existing chart: Global Symbol Settings: Update/Apply Symbol Settings to Charts So let us know if you still want a refund or you want us to use remote assistance to look into the issue . We are certain we can help you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-09 20:51:09
|
| [2018-08-10 21:17:54] |
| |
|
Could you please answer our question above in regards to whether you want a refund or whether you want us to help you with the issue. We need to know how to proceed with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-10 21:18:09
|
To post a message in this thread, you need to log in with your Sierra Chart account: