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Rithmic Connection Failing - No Response

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[2018-08-06 13:36:09] #1 [Go To First Post]
User489862 - Posts: 14
Hi, I was in contact with your support last week but did not receive a response to my question. The support request was named: 'Rithmic Connection Failing' and I was really hoping to get it sorted out sooner rather than later as explained before. Could you please get back to me on this - I have attached my query below but it probably has more context in the other support link. I have connected to Rithmic with the talaicapital account you kindly extended however the charts do not seem to be moving. Any idea why this might be happening. Note: I had all of my purchased indicators moved from my talaicapital account to the AMP AC114706 account so although i have connection, I cannot really use it until i have the indicators in the right place so if you could follow up sooner rather than later i would really appreciate it. Thanks

[2018-08-06 16:01:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I have connected to Rithmic with the talaicapital account you kindly extended however the charts do not seem to be moving. Any idea why this might be happening. First thing is to make sure you are using the correct symbols: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#Symbols After that contact your broker to make sure you are authorized for market data for the symbols you want. Note: I had all of my purchased indicators moved from my talaicapital account to the AMP AC114706 account so although i have connection, I cannot really use it until i have the indicators in the right place so if you could follow up sooner rather than later i would really appreciate it. You need to contact the developer of those custom studies about this. We do not control this. They do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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