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Sierra is unable to connect

View Count: 857

[2018-07-24 09:28:02]
[Go To First Post]
User269601 - Posts: 1
After months of using Sierra to chart Bitmex products, all of a sudden and without any apparent reason it's unable to connect.
Please advise ASAP.
I'm getting the following message:

Reading Internal Order ID file. | 2018-07-24 12:22:48
Reading Trade Orders file. | 2018-07-24 12:22:48
Reading Trade Positions file. | 2018-07-24 12:22:48
Listening on UDP port 22903. | 2018-07-24 12:22:48
Software version: 1635 | 2018-07-24 12:22:48
Usage end date: 2018-08-01 | 2018-07-24 12:22:48
Enabled for: Advanced Features. | 2018-07-24 12:22:48
Enabled for: Sierra Chart Historical Data Service. | 2018-07-24 12:22:48
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-24 12:22:48
Current selected Data/Trading service: BitMEX | 2018-07-24 12:22:48
Chart Update Interval: 500 | 2018-07-24 12:22:48
Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2018-07-24 12:22:48
2018-07-24 12:22:52 Local computer time | 2018-07-24 12:22:48
2018-07-24 09:22:52 Local computer time in UTC | 2018-07-24 12:22:48
2018-07-24 12:22:52 Local computer time in SC Time Zone | 2018-07-24 12:22:48
2018-07-24 09:22:49 Server time in UTC | 2018-07-24 12:22:48
Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-07-24 12:22:48
Program path: C:\SierraChart\ | 2018-07-24 12:22:48
Data Files path: C:\SierraChart\Data\ | 2018-07-24 12:22:48
OS Version Number: 6.1 | 2018-07-24 12:22:48
Locale Setting: C | 2018-07-24 12:22:48

Checking for new symbol settings for service code BitMEX | 2018-07-24 12:22:48
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-07-24 12:22:48
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-07-24 12:22:48
Symbol settings are up-to-date for BitMEX | 2018-07-24 12:22:53
Received 5 login tokens. | 2018-07-24 12:22:53
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-07-24 12:22:54
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-07-24 12:22:54
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-07-24 12:22:58
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-07-24 12:23:00
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-07-24 12:23:00
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-07-24 12:23:00
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-24 12:23:00
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-07-24 12:23:00

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:23:03
DTC Client socket (6) | Creating socket. Using TLS 1.2. | 2018-07-24 12:23:03
DTC Client socket (6) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:23:03
DTC Client socket (6) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:23:24 *
DTC Client socket (6) | Initiating close of socket by core. | 2018-07-24 12:23:24
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:23:24
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:23:24
DTC Client socket (6) | Closed. | 2018-07-24 12:23:24
BitMEX | Disconnected. | 2018-07-24 12:23:24
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:23:24

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:23:27
DTC Client socket (7) | Creating socket. Using TLS 1.2. | 2018-07-24 12:23:27
DTC Client socket (7) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:23:27
DTC Client socket (7) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:23:48 *
DTC Client socket (7) | Initiating close of socket by core. | 2018-07-24 12:23:48
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:23:48
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:23:48
DTC Client socket (7) | Closed. | 2018-07-24 12:23:48
BitMEX | Disconnected. | 2018-07-24 12:23:48
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:23:48

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:23:51
DTC Client socket (8) | Creating socket. Using TLS 1.2. | 2018-07-24 12:23:51
DTC Client socket (8) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:23:51
DTC Client socket (8) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:24:12 *
DTC Client socket (8) | Initiating close of socket by core. | 2018-07-24 12:24:12
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:24:12
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:24:12
DTC Client socket (8) | Closed. | 2018-07-24 12:24:12
BitMEX | Disconnected. | 2018-07-24 12:24:12
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:24:12

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:24:15
DTC Client socket (10) | Creating socket. Using TLS 1.2. | 2018-07-24 12:24:15
DTC Client socket (10) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:24:15
DTC Client socket (10) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:24:36 *
DTC Client socket (10) | Initiating close of socket by core. | 2018-07-24 12:24:36
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:24:36
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:24:36
DTC Client socket (10) | Closed. | 2018-07-24 12:24:36
BitMEX | Disconnected. | 2018-07-24 12:24:36
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:24:36

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:24:39
DTC Client socket (11) | Creating socket. Using TLS 1.2. | 2018-07-24 12:24:39
DTC Client socket (11) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:24:39
DTC Client socket (11) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:25:00 *
DTC Client socket (11) | Initiating close of socket by core. | 2018-07-24 12:25:00
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:25:00
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:00
DTC Client socket (11) | Closed. | 2018-07-24 12:25:00
BitMEX | Disconnected. | 2018-07-24 12:25:00
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:00

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:25:03
DTC Client socket (13) | Creating socket. Using TLS 1.2. | 2018-07-24 12:25:03
DTC Client socket (13) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:25:03
DTC Client socket (13) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:25:24 *
DTC Client socket (13) | Initiating close of socket by core. | 2018-07-24 12:25:24
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:25:24
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:24
DTC Client socket (13) | Closed. | 2018-07-24 12:25:24
BitMEX | Disconnected. | 2018-07-24 12:25:24
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:24

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:25:27
DTC Client socket (14) | Creating socket. Using TLS 1.2. | 2018-07-24 12:25:27
DTC Client socket (14) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:25:27
DTC Client socket (14) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:25:48 *
DTC Client socket (14) | Initiating close of socket by core. | 2018-07-24 12:25:48
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:25:48
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:48
DTC Client socket (14) | Closed. | 2018-07-24 12:25:48
BitMEX | Disconnected. | 2018-07-24 12:25:48
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:25:48

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:25:51
DTC Client socket (15) | Creating socket. Using TLS 1.2. | 2018-07-24 12:25:51
DTC Client socket (15) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:25:51
DTC Client socket (15) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:26:12 *
DTC Client socket (15) | Initiating close of socket by core. | 2018-07-24 12:26:12
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:26:12
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:26:12
DTC Client socket (15) | Closed. | 2018-07-24 12:26:12
BitMEX | Disconnected. | 2018-07-24 12:26:12
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:26:12

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:26:15
DTC Client socket (17) | Creating socket. Using TLS 1.2. | 2018-07-24 12:26:15
DTC Client socket (17) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:26:15
DTC Client socket (17) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2018-07-24 12:26:36 *
DTC Client socket (17) | Initiating close of socket by core. | 2018-07-24 12:26:36
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-07-24 12:26:36
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:26:36
DTC Client socket (17) | Closed. | 2018-07-24 12:26:36
BitMEX | Disconnected. | 2018-07-24 12:26:36
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-07-24 12:26:36

BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2018-07-24 12:26:39
DTC Client socket (18) | Creating socket. Using TLS 1.2. | 2018-07-24 12:26:39
DTC Client socket (18) | Connecting to IP: 65.182.172.42. | 2018-07-24 12:26:39
[2018-07-24 16:34:29]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are running an older version. You need to update by following these instructions here:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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