Home >> Support Board

Support Board

Date/Time: Sat, 18 May 2024 07:58:42 +0000

How to Post a Message for Support

No longer getting live feeds

View Count: 630

[2018-07-23 16:47:47] #1 [Go To First Post]
User491640 - Posts: 3
See bottom currently unable to receive feed/connection. was put in a trade for a short on Natural Gas Futures that I did not do in a Natural Gas GNGQ8 that I had already rolled over to GNGU8. It took me awhile to see what had filled so I flattened with Gain Capital then went back & put in for a long to try to get my money back, then the feeds were lost & I had to flatten with Gain Capitol because unable to get live feed. Reading Internal Order ID file. \| 2018-07-23 10:16:03 Reading Trade Orders file. \| 2018-07-23 10:16:04 Reading Trade Positions and Account Balance file. \| 2018-07-23 10:16:04 Listening on UDP port 22903. \| 2018-07-23 10:16:04 Software version: 1781 32-bit \| 2018-07-23 10:16:04 Usage end date: 2019-07-21 \| 2018-07-23 10:16:04 Enabled for: Advanced Features. \| 2018-07-23 10:16:04 Enabled for: Sierra Chart Historical Data Service. \| 2018-07-23 10:16:04 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-07-23 10:16:04 Current selected Data/Trading service: GAIN Capital/OEC \| 2018-07-23 10:16:04 Chart Update Interval: 500 \| 2018-07-23 10:16:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-07-23 10:16:04 2018-07-23 10:16:03 Local computer time \| 2018-07-23 10:16:04 2018-07-23 14:16:03 Local computer time in UTC \| 2018-07-23 10:16:04 2018-07-23 10:16:03 Local computer time in SC Time Zone \| 2018-07-23 10:16:04 2018-07-23 14:15:55 Server time in UTC \| 2018-07-23 10:16:04 Local computer UTC time and Server UTC time difference: 7 seconds. \| 2018-07-23 10:16:04 Program path: C:\SierraChart\ \| 2018-07-23 10:16:04 Data Files path: C:\SierraChart\Data\ \| 2018-07-23 10:16:04 OS Version Number: 10.0 \| 2018-07-23 10:16:04 Locale Setting: C \| 2018-07-23 10:16:04 Checking for new symbol settings for service code oec \| 2018-07-23 10:16:04 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-07-23 10:16:04 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-07-23 10:16:04 Subscribing to market data for symbol GNGU8 for trade position profit/loss. \| 2018-07-23 10:16:04 Requesting symbol settings for service code oec. Overwrite = on. \| 2018-07-23 10:16:04 Received 5 login tokens. \| 2018-07-23 10:16:04 Symbol settings received. \| 2018-07-23 10:16:04 Processed 1106 symbol settings. \| 2018-07-23 10:16:04 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-07-23 10:16:06 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-07-23 10:16:06 HTTPS connection to login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:08 HTTPS connection to login.sierrachart.com:443 (1) \| Initiating close of socket by core. \| 2018-07-23 10:16:08 HTTPS connection to login.sierrachart.com:443 (1) \| Received socket Close event. \| 2018-07-23 10:16:08 HTTPS connection to login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-07-23 10:16:08 HTTPS connection to login.sierrachart.com:443 (1) \| Closed. \| 2018-07-23 10:16:08 YMU8 15 Min #6 \| Reloading chart. \| 2018-07-23 10:16:09 6CU8 15 Min #1 \| Reloading chart. \| 2018-07-23 10:16:09 GNGU8 15 Min #7 \| Reloading chart. \| 2018-07-23 10:16:09 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:09 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-07-23 10:16:09 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:09 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-07-23 10:16:09 GCLU8 15 Min #8 \| Reloading chart. \| 2018-07-23 10:16:09 GGCQ8 15 Min #5 \| Reloading chart. \| 2018-07-23 10:16:09 YMU8 5 Min #11 \| Reloading chart. \| 2018-07-23 10:16:09 6CU8 5 Min #12 \| Reloading chart. \| 2018-07-23 10:16:09 GNGU8 5 Min #13 \| Reloading chart. \| 2018-07-23 10:16:09 GCLU8 5 Min #14 \| Reloading chart. \| 2018-07-23 10:16:09 YMU8 45 Min #15 \| Reloading chart. \| 2018-07-23 10:16:09 6CU8 45 Min #16 \| Reloading chart. \| 2018-07-23 10:16:09 GNGU8 45 Min #17 \| Reloading chart. \| 2018-07-23 10:16:09 GCLU8 45 Min #18 \| Reloading chart. \| 2018-07-23 10:16:10 ZBU8 120 Min #20 \| Reloading chart. \| 2018-07-23 10:16:10 YMU8 120 Min #21 \| Reloading chart. \| 2018-07-23 10:16:10 GNGU8 120 Min #22 \| Reloading chart. \| 2018-07-23 10:16:10 6CU8 120 Min #23 \| Reloading chart. \| 2018-07-23 10:16:10 GCLU8 120 Min #24 \| Reloading chart. \| 2018-07-23 10:16:10 ZBU8 45 Min #10 \| Reloading chart. \| 2018-07-23 10:16:11 ZBU8 5 Min #9 \| Reloading chart. \| 2018-07-23 10:16:11 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:11 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-07-23 10:16:11 ZBU8 15 Min #25 \| Reloading chart. \| 2018-07-23 10:16:13 GGCQ8 120 Min #2 \| Reloading chart. \| 2018-07-23 10:16:13 GGCQ8 45 Min #3 \| Reloading chart. \| 2018-07-23 10:16:13 GGCQ8 5 Min #4 \| Reloading chart. \| 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2018-07-23 10:16:13 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-07-23 10:16:14 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-07-23 10:16:14 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-07-23 10:16:14 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) \| Creating socket. Using TLS 1.2. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) \| Connecting to IP: 67.23.52.47. \| 2018-07-23 10:16:14 Intraday data recording state for symbol YMU8 is set to download 'Pending'. \| 2018-07-23 10:16:14 HD Request # 2 \| Downloading Intraday chart data for YMU8 to the file YMU8.scid. Service: oec \| 2018-07-23 10:16:14 HD Request # 2 \| Download start date-time: 2018-07-23 10:11:46.000 \| 2018-07-23 10:16:14 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2018-07-23 10:16:14 Intraday data recording state for symbol 6CU8 is set to download 'Pending'. \| 2018-07-23 10:16:14 Socket (7) \| Creating socket. \| 2018-07-23 10:16:14 Socket (7) \| Connecting to IP: 192.81.56.146. \| 2018-07-23 10:16:14 Intraday data recording state for symbol GNGU8 is set to download 'Pending'. \| 2018-07-23 10:16:14 Intraday data recording state for symbol GCLU8 is set to download 'Pending'. \| 2018-07-23 10:16:14 Intraday data recording state for symbol GGCQ8 is set to download 'Pending'. \| 2018-07-23 10:16:14 Intraday data recording state for symbol ZBU8 is set to download 'Pending'. \| 2018-07-23 10:16:14 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2018-07-23 10:16:14 HD Request # 2 \| Sending historical data logon request message. \| 2018-07-23 10:16:14 HD Request # 2 \| Requesting Intraday data. Start date-time: 2018-07-23 10:11:46. Record interval: 0. Symbol: YMU8 \| 2018-07-23 10:16:14 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-07-23 10:16:14 HD Request # 2 \| Decompressing data. \| 2018-07-23 10:16:14 Socket (7) \| Initiating close of socket by core. \| 2018-07-23 10:16:14 Socket (7) \| Shutdown started. Waiting for graceful close. \| 2018-07-23 10:16:14 HD Request # 2 \| Historical data for YMU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-07-23 10:16:14 Historical data download thread signaled to stop. \| 2018-07-23 10:16:14 HD Request # 2 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMU8 \| 2018-07-23 10:16:14 HD Request # 2 \| Completion time: 0s \| 2018-07-23 10:16:14 HD Request # 2 \| Intraday data download complete for YMU8. Unique request ID: 1 \| 2018-07-23 10:16:14 Removed historical data download ID 1 \| 2018-07-23 10:16:14 HD Request # 3 \| Downloading Intraday chart data for 6CU8 to the file 6CU8.scid. Service: oec \| 2018-07-23 10:16:14 HD Request # 3 \| Download start date-time: 2018-07-23 10:11:45.000 \| 2018-07-23 10:16:14 HD Request # 3 \| Using server: ds3.sierracharts.com port 10150 \| 2018-07-23 10:16:14 Socket (8) \| Creating socket. \| 2018-07-23 10:16:14 Socket (8) \| Connecting to IP: 65.182.172.42. \| 2018-07-23 10:16:14 Socket (7) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:14 Socket (7) \| Closed. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading \| Connected to trading server. \| 2018-07-23 10:16:14 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2018-07-23 10:16:14 GAIN Capital FAST Data socket (9) \| Creating socket. \| 2018-07-23 10:16:14 GAIN Capital FAST Data socket (9) \| Connecting to IP: 67.23.52.47. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password \| 2018-07-23 10:16:14 GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) \| Initiating close of socket by core. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) \| Write in progress. Shutdown being delayed. \| 2018-07-23 10:16:14 GAIN Capital FAST Data socket (9) \| Initiating close of socket by core. \| 2018-07-23 10:16:14 GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. \| 2018-07-23 10:16:14 GAIN Capital FAST Data socket (9) \| Closed. \| 2018-07-23 10:16:14 GAIN Capital/OEC \| Disconnected. \| 2018-07-23 10:16:14 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-07-23 10:16:14 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2018-07-23 10:16:14 HD Request # 3 \| Sending historical data logon request message. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) \| Write has completed. Shutdown being performed. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-07-23 10:16:14 GAIN Capital FIX Trading socket (6) \| Closed. \| 2018-07-23 10:16:14 HD Request # 3 \| Requesting Intraday data. Start date-time: 2018-07-23 10:11:45. Record interval: 0. Symbol: 6CU8 \| 2018-07-23 10:16:14 HD Request # 3 \| Decompressing data. \| 2018-07-23 10:16:14 Socket (8) \| Initiating close of socket by core. \| 2018-07-23 10:16:14 HD Request # 3 \| Historical data for 6CU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-07-23 10:16:14 Socket (8) \| Shutdown started. Waiting for graceful close. \| 2018-07-23 10:16:14 Historical data download thread signaled to stop. \| 2018-07-23 10:16:14 HD Request # 3 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6CU8 \| 2018-07-23 10:16:14 HD Request # 3 \| Completion time: 0s \| 2018-07-23 10:16:14 HD Request # 3 \| Intraday data download complete for 6CU8. Unique request ID: 2 \| 2018-07-23 10:16:14 Removed historical data download ID 2 \| 2018-07-23 10:16:14 HD Request # 4 \| Downloading Intraday chart data for GNGU8 to the file GNGU8.scid. Service: oec \| 2018-07-23 10:16:14 HD Request # 4 \| Download start date-time: 2018-07-23 10:11:44.000 \| 2018-07-23 10:16:14 HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 \| 2018-07-23 10:16:14 Socket (10) \| Creating socket. \| 2018-07-23 10:16:14 Socket (10) \| Connecting to IP: 192.81.56.146. \| 2018-07-23 10:16:14 Socket (8) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:14 Socket (8) \| Closed. \| 2018-07-23 10:16:14 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2018-07-23 10:16:15 HD Request # 4 \| Sending historical data logon request message. \| 2018-07-23 10:16:15 HD Request # 4 \| Requesting Intraday data. Start date-time: 2018-07-23 10:11:44. Record interval: 0. Symbol: GNGU8 \| 2018-07-23 10:16:15 HD Request # 4 \| Decompressing data. \| 2018-07-23 10:16:15 Socket (10) \| Initiating close of socket by core. \| 2018-07-23 10:16:15 HD Request # 4 \| Historical data for GNGU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-07-23 10:16:15 Socket (10) \| Shutdown started. Waiting for graceful close. \| 2018-07-23 10:16:15 Historical data download thread signaled to stop. \| 2018-07-23 10:16:15 HD Request # 4 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GNGU8 \| 2018-07-23 10:16:15 HD Request # 4 \| Completion time: 0s \| 2018-07-23 10:16:15 HD Request # 4 \| Intraday data download complete for GNGU8. Unique request ID: 3 \| 2018-07-23 10:16:15 Removed historical data download ID 3 \| 2018-07-23 10:16:15 HD Request # 5 \| Downloading Intraday chart data for GCLU8 to the file GCLU8.scid. Service: oec \| 2018-07-23 10:16:15 HD Request # 5 \| Download start date-time: 2018-07-23 10:11:45.000 \| 2018-07-23 10:16:15 HD Request # 5 \| Using server: ds3.sierracharts.com port 10150 \| 2018-07-23 10:16:15 Socket (11) \| Creating socket. \| 2018-07-23 10:16:15 Socket (11) \| Connecting to IP: 65.182.172.42. \| 2018-07-23 10:16:15 Socket (10) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:15 Socket (10) \| Closed. \| 2018-07-23 10:16:15 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2018-07-23 10:16:15 HD Request # 5 \| Sending historical data logon request message. \| 2018-07-23 10:16:15 HD Request # 5 \| Requesting Intraday data. Start date-time: 2018-07-23 10:11:45. Record interval: 0. Symbol: GCLU8 \| 2018-07-23 10:16:15 HD Request # 5 \| Decompressing data. \| 2018-07-23 10:16:15 Socket (11) \| Initiating close of socket by core. \| 2018-07-23 10:16:15 HD Request # 5 \| Historical data for GCLU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-07-23 10:16:15 Socket (11) \| Shutdown started. Waiting for graceful close. \| 2018-07-23 10:16:15 Historical data download thread signaled to stop. \| 2018-07-23 10:16:15 HD Request # 5 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCLU8 \| 2018-07-23 10:16:15 HD Request # 5 \| Completion time: 0s \| 2018-07-23 10:16:15 HD Request # 5 \| Intraday data download complete for GCLU8. Unique request ID: 4 \| 2018-07-23 10:16:15 Removed historical data download ID 4 \| 2018-07-23 10:16:15 HD Request # 6 \| Downloading Intraday chart data for GGCQ8 to the file GGCQ8.scid. Service: oec \| 2018-07-23 10:16:15 HD Request # 6 \| Download start date-time: 2018-07-23 10:11:45.000 \| 2018-07-23 10:16:15 HD Request # 6 \| Using server: ds4.sierracharts.com port 10149 \| 2018-07-23 10:16:15 Socket (12) \| Creating socket. \| 2018-07-23 10:16:15 Socket (12) \| Connecting to IP: 192.81.56.146. \| 2018-07-23 10:16:15 Socket (11) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:15 Socket (11) \| Closed. \| 2018-07-23 10:16:15 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2018-07-23 10:16:15 HD Request # 6 \| Sending historical data logon request message. \| 2018-07-23 10:16:15 HD Request # 6 \| Requesting Intraday data. Start date-time: 2018-07-23 10:11:45. Record interval: 0. Symbol: GGCQ8 \| 2018-07-23 10:16:15 HD Request # 6 \| Decompressing data. \| 2018-07-23 10:16:15 Socket (12) \| Initiating close of socket by core. \| 2018-07-23 10:16:15 HD Request # 6 \| Historical data for GGCQ8 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-07-23 10:16:15 Socket (12) \| Shutdown started. Waiting for graceful close. \| 2018-07-23 10:16:15 Historical data download thread signaled to stop. \| 2018-07-23 10:16:15 HD Request # 6 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GGCQ8 \| 2018-07-23 10:16:15 HD Request # 6 \| Completion time: 1s \| 2018-07-23 10:16:15 HD Request # 6 \| Intraday data download complete for GGCQ8. Unique request ID: 5 \| 2018-07-23 10:16:15 Removed historical data download ID 5 \| 2018-07-23 10:16:15 HD Request # 7 \| Downloading Intraday chart data for ZBU8 to the file ZBU8.scid. Service: oec \| 2018-07-23 10:16:15 HD Request # 7 \| Download start date-time: 2018-07-23 10:11:41.000 \| 2018-07-23 10:16:15 HD Request # 7 \| Using server: ds3.sierracharts.com port 10150 \| 2018-07-23 10:16:15 Socket (13) \| Creating socket. \| 2018-07-23 10:16:15 Socket (13) \| Connecting to IP: 65.182.172.42. \| 2018-07-23 10:16:15 Socket (12) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:15 Socket (12) \| Closed. \| 2018-07-23 10:16:15 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2018-07-23 10:16:15 HD Request # 7 \| Sending historical data logon request message. \| 2018-07-23 10:16:15 HD Request # 7 \| Requesting Intraday data. Start date-time: 2018-07-23 10:11:41. Record interval: 0. Symbol: ZBU8 \| 2018-07-23 10:16:15 HD Request # 7 \| Decompressing data. \| 2018-07-23 10:16:15 Socket (13) \| Initiating close of socket by core. \| 2018-07-23 10:16:15 HD Request # 7 \| Historical data for ZBU8 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-07-23 10:16:15 Socket (13) \| Shutdown started. Waiting for graceful close. \| 2018-07-23 10:16:15 Historical data download thread signaled to stop. \| 2018-07-23 10:16:15 HD Request # 7 \| Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZBU8 \| 2018-07-23 10:16:15 HD Request # 7 \| Completion time: 0s \| 2018-07-23 10:16:15 HD Request # 7 \| Intraday data download complete for ZBU8. Unique request ID: 6 \| 2018-07-23 10:16:15 Removed historical data download ID 6 \| 2018-07-23 10:16:15 Socket (13) \| Socket gracefully closed by remote side. \| 2018-07-23 10:16:15 Socket (13) \| Closed. \| 2018-07-23 10:16:15 The message log has been sent to support. \| 2018-07-23 10:17:03 * HTTPS connection to www.sierrachart.com:443 (15) \| Creating socket. Using TLS 1.2. \| 2018-07-23 10:17:03 HTTPS connection to www.sierrachart.com:443 (15) \| Connecting to IP: 204.15.192.108. \| 2018-07-23 10:17:03 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2018-07-23 10:17:03 HTTPS connection to www.sierrachart.com:443 (15) \| Socket gracefully closed by remote side. \| 2018-07-23 10:17:08 HTTPS connection to www.sierrachart.com:443 (15) \| Received socket Close event. \| 2018-07-23 10:17:08 HTTPS connection to www.sierrachart.com:443 (15) \| Initiating close of socket by core. \| 2018-07-23 10:17:08 HTTPS connection to www.sierrachart.com:443 (15) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-07-23 10:17:08 HTTPS connection to www.sierrachart.com:443 (15) \| Closed. \| 2018-07-23 10:17:08

[2018-07-23 18:01:28] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: GAIN Capital FIX Trading: Received a Logout message. Text = Invalid user name or password \| 2018-07-23 10:16:14 Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: