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Direct MessagesDate/Time: Fri, 19 Apr 2024 08:42:26 +0000
Customized Control Bar 2 disappears
View Count: 850
| [2018-07-20 14:59:55] |
| SC - Posts: 9 |
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Since updating to version 1781 every time I minimize and restore my DOM the Customized Control Bar 2 is missing. I have to right click on the top of the DOM and open the setup panel and close it again to restore the Customized Control Bar 2. No problem prior to version 1781
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| [2018-07-20 15:10:31] |
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Is this a floating control bar? And specifically what are you doing to restore it? Are you enabling it through the Window >> Control Bars menu.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-20 15:18:58] |
| SC - Posts: 9 |
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It is not a floating control bar To make it reappear I am right clicking my mouse on the area it usually is, then clicking on "Customize Control Bar 2" which opens a panel to select columns. Then I do nothing more than click OK on this newly opened panel and my control bar 2 is back on the DOM |
| [2018-07-23 03:49:08] |
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Okay we will try to reproduce this and see what the issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-24 07:54:29] |
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We cannot reproduce this. Maybe there is a problem with system resources. When you see this again, attach a screenshot showing this so we can have a better idea about it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-24 09:03:09] |
| SC - Posts: 9 |
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Please see attached very short video
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Private File |
| [2018-07-24 17:33:41] |
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We have determined the problem: The issue is that if there is the same control bar on 2 different windows, like on main window and on detached window, and one of them is minimized, then after customizing control bar on one window and clicking OK, the other window's control bar didn't get size updates because it is minimized and GetClientRect() function returns incorrect rectangle for that control bar.
We are working on a solution to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-08 18:53:05] |
| SC - Posts: 9 |
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Since updating to 1785 this problem no longer occurs
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