Support Board
Date/Time: Sun, 02 Nov 2025 21:51:45 +0000
Can’t connect to data feed
View Count: 789
| [2018-07-14 08:45:14] |
| User523468 - Posts: 27 |
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Hello SC. I can’t connect to my cqg demo account. I will be sending you a Message Log, please review it. Thank you. |
| [2018-07-15 10:10:10] |
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These are the relevant messages: CQG WebAPI | Sending market data logon message. | 2018-07-14 10:47:54
Our best analysis as this indicates a problem with the CQG server. Or their network.
Service connection timed out. Will disconnect and retry. | 2018-07-14 10:48:49 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-15 10:10:13] |
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These are the relevant messages: CQG WebAPI | Sending market data logon message. | 2018-07-14 10:47:54
Our best analysis is this indicates a problem with the CQG server. Or their network.
Service connection timed out. Will disconnect and retry. | 2018-07-14 10:48:49 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-15 10:10:23
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