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Direct MessagesDate/Time: Thu, 25 Apr 2024 19:47:46 +0000
[Programming Help] - Sierrachart is not connecting to data.
View Count: 1072
| [2018-07-12 02:35:30] |
| User377666 - Posts: 4 |
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I can not start my sierrachart platform. The only thing which I have changed is that I want to start working on 64bit format now and to strat sierrachart I'm chosing 64bit icon instead 32bit icon. Platform can not connect to any data and this mesages is displaying: Reading Internal Order ID file. | 2018-07-12 02:26:48 Reading Trade Orders file. | 2018-07-12 02:26:48 Reading Trade Positions and Account Balance file. | 2018-07-12 02:26:48 Listening on UDP port 22904. | 2018-07-12 02:26:48 Software version: 1776 64-bit | 2018-07-12 02:26:48 Usage end date: 2018-08-12 | 2018-07-12 02:26:48 Enabled for: Advanced Features. | 2018-07-12 02:26:48 Enabled for: Advanced Features 2. | 2018-07-12 02:26:48 Enabled for: Sierra Chart Historical Data Service. | 2018-07-12 02:26:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-12 02:26:48 Current selected Data/Trading service: CQG WebAPI | 2018-07-12 02:26:48 Chart Update Interval: 500 | 2018-07-12 02:26:48 Time Zone: +00:00:00 (UTC+00) | 2018-07-12 02:26:48 2018-07-12 04:26:48 Local computer time | 2018-07-12 02:26:48 2018-07-12 02:26:48 Local computer time in UTC | 2018-07-12 02:26:48 2018-07-12 02:26:48 Local computer time in SC Time Zone | 2018-07-12 02:26:48 2018-07-12 02:26:45 Server time in UTC | 2018-07-12 02:26:48 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-07-12 02:26:48 Program path: C:\SierraChart\ | 2018-07-12 02:26:48 Data Files path: C:\SierraChart\Data\ | 2018-07-12 02:26:48 OS Version Number: 10.0 | 2018-07-12 02:26:48 Locale Setting: C | 2018-07-12 02:26:48 Checking for new symbol settings for service code cqg | 2018-07-12 02:26:48 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-07-12 02:26:48 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-07-12 02:26:48 Received 5 login tokens. | 2018-07-12 02:26:49 Symbol settings are up-to-date for cqg | 2018-07-12 02:26:49 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-07-12 02:26:50 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-07-12 02:26:50 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-07-12 02:26:50 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-12 02:26:50 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-07-12 02:26:50 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-07-12 02:26:51 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-07-12 02:26:51 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-07-12 02:26:54 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-07-12 02:26:56 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-07-12 02:26:56 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-07-12 02:26:56 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-07-12 02:26:56 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-07-12 02:26:56 CQG WebAPI | Connecting to server api.cqg.com | 2018-07-12 02:26:59 CQG WebSocket | Connecting to WebSocket server. | 2018-07-12 02:26:59 CQG WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-07-12 02:27:00 CQG WebSocket socket (6) | Connecting to IP: 195.166.124.165. | 2018-07-12 02:27:00 CQG WebSocket | Opening WebSocket. | 2018-07-12 02:27:00 CQG WebSocket | Sending WebSocket handshake. | 2018-07-12 02:27:00 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-07-12 02:27:00 CQG WebSocket | Header line. Connection: upgrade | 2018-07-12 02:27:00 CQG WebSocket | Header line. Sec-WebSocket-Accept: IuJbXM9WdPPSw6hdSZ+QfdwvJow= | 2018-07-12 02:27:00 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-07-12 02:27:00 CQG WebSocket | Header line. Upgrade: websocket | 2018-07-12 02:27:00 CQG WebSocket | Header line. | 2018-07-12 02:27:00 CQG WebSocket | Web socket state is now open. | 2018-07-12 02:27:00 CQG WebAPI | WebSocket connected. | 2018-07-12 02:27:00 CQG WebAPI | Sending market data logon message. | 2018-07-12 02:27:00 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-07-12 02:27:01 * CQG WebSocket socket (6) | Adding bytes from final send buffer from buffered socket: 8 | 2018-07-12 02:27:01 CQG WebSocket socket (6) | Initiating close of socket by core. | 2018-07-12 02:27:01 CQG WebSocket | WebSocket closed. | 2018-07-12 02:27:01 CQG WebSocket socket (6) | Sending bytes from final send buffer: 8 | 2018-07-12 02:27:01 CQG WebAPI | WebSocket closed. | 2018-07-12 02:27:01 CQG WebSocket socket (6) | Write in progress. Shutdown being delayed. | 2018-07-12 02:27:01 CQG WebAPI | Disconnected. | 2018-07-12 02:27:01 CQG WebSocket socket (6) | Write has completed. Shutdown being performed. | 2018-07-12 02:27:01 CQG WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2018-07-12 02:27:01 CQG WebSocket socket (6) | Socket gracefully closed by remote side. | 2018-07-12 02:27:01 CQG WebSocket socket (6) | Closed. | 2018-07-12 02:27:01 |
| [2018-07-12 13:35:42] |
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Relevant message: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-07-12 02:27:01 *
Refer to #3 here: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-12 13:36:17
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