Login Page - Create Account

Support Board


Date/Time: Sat, 20 Apr 2024 07:39:47 +0000



Sierra can't find custom dll

View Count: 1478

[2018-07-08 15:38:22]
User315131 - Posts: 4
I just installed Sierra on a new computer, and I have installed some custom DLLs in the proper directory, but for some reason Sierra is not finding the DLLs:

Error loading Custom Studies DLL: C:\SierraChart\Data\MPace_64.dll. Windows error code 126: The specified module could not be found. | 2018-07-08 15:32:28 *

I have verified that the DLLs exist in C:\SierraChart\Data folder. What am I missing here ? Please advise.

Keith Fogle
[2018-07-08 20:24:56]
Xfanman1 - Posts: 320
Keith, make sure you’re using the correct version of SC for the DLL you’re trying to open. It looks like that’s a 64bit dll Study. Make sure you’ve loaded the 64 bit version of SC not the 32 bit version if your custom dll is 64 bit only.

If that’s not it I’m sure the support team will be along shortly.


Scott
Date Time Of Last Edit: 2018-07-08 20:25:29
[2018-07-08 20:58:12]
User315131 - Posts: 4
The 32-bit/64-bit wasn't the issue, however when I explicitly started Sierra Chart as administrator, and that solved the problem.

The same issue is happening on my old computer too, so this is weird....but all good now.

Thanks,

Keith
[2018-07-09 08:20:01]
Sierra Chart Engineering - Posts: 104368
Our answer would be what is given in post #2 and this is explained in detail here:
How to Use an Advanced Custom Study or a Study Collection: Custom Study Not Listed or Not Displaying on Chart

If that was not the issue then we are not sure why there is an issue and post #3 is surprising to us.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-07-09 08:20:27

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account