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Date/Time: Tue, 16 Apr 2024 18:53:13 +0000



Current Traded Ask/Bid Volume not showing

View Count: 917

[2018-07-03 18:16:05]
User254420 - Posts: 7
When adding Current Traded Ask/Bid Volume to my DOM,I end up blank and can not see the numbers.
[2018-07-03 18:17:41]
Sierra Chart Engineering - Posts: 104368
At this time, this would make sense because the market is not open. What is the symbol of the Trading DOM?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-07-03 19:07:44]
User254420 - Posts: 7
It was during the market open. I was trading E-mini S&P 500 (ES)

Edit: Added some pictures

Like you can see from screenshots, I have added them to my DOM. Numbers do not show on my DOM. I use this feature and I just switched to your platform. This is a major part of my trading and it's not usable. Can you please address this issue as fast as humanly possible.
Date Time Of Last Edit: 2018-07-04 14:29:52
imageSC2.png / V - Attached On 2018-07-04 14:24:30 UTC - Size: 7.83 KB - 257 views
imageSC1.png / V - Attached On 2018-07-04 14:24:34 UTC - Size: 43.12 KB - 255 views
[2018-07-05 09:06:03]
Sierra Chart Engineering - Posts: 104368
We are going to be testing this today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-07-05 13:12:11]
Sierra Chart Engineering - Posts: 104368
We see the problem. We will have this resolved today. It must have something to do with the CTS symbol price multiplier.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-07-05 19:01:05]
Sierra Chart Engineering - Posts: 104368
This was resolved earlier today. Update to the latest "Prerelease" following the instructions here:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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