Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Wed, 15 May 2024 22:36:02 +0000
Price and date scale shows a
View Count: 471
| [2018-07-02 12:47:47] |
| Fabio - Posts: 111 |
|
Good morning, This morning I opened up my platform and I notice something weird. I always have the cross air on and whenever I move the mouse in any direction, I see a kind of "black tail" in both price and timeline scale. I tried to refresh the charts, close and reopen the platform and also reboot my PC though that wasn't the platform but my PC. Actually, is not my PC because this kind of lagging is definitely related to SC. I tried to upload my version through SC thinking that that was the problem but nothing changed. Please find attached in order to understand better what I mean with "black tail" (I took a pic meanwhile I was moving my mouse around the chart). Can you help me to solve this issue, please? Regards, Fabio. |
 SC issue.png / V - Attached On 2018-07-02 12:47:24 UTC - Size: 64.19 KB - 201 views |
| [2018-07-02 15:59:49] |
| |
|
This is fixed. Update following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: