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Date/Time: Fri, 26 Apr 2024 14:23:26 +0000



Order got canceled once I placed an order

View Count: 499

[2018-06-27 12:43:35]
techcomhk - Posts: 3
Hello,

Every time I placed an order via Chart for M6E, the order get immediately canceled by the system. It said my stop order is too high but I have checked the order price, it should be reasonable.

Log and screenshot is attached for reference. Thanks.
Date Time Of Last Edit: 2018-06-27 13:17:24
Private File
Private File
[2018-06-27 13:01:05]
Steve - Posts: 16
techcomhk ,

Just a guess, maybe it is still outside of the so called "trusted price range" set dynamically during the day by your broker.
Date Time Of Last Edit: 2018-06-27 13:01:46
[2018-06-27 13:12:15]
Sierra Chart Engineering - Posts: 104368
Contact your broker about this. This is not something we can help with.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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