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Direct MessagesDate/Time: Fri, 19 Apr 2024 23:12:23 +0000
getting really strange bars on my CL charts
View Count: 700
| [2018-06-12 11:56:06] |
| User964132 - Posts: 93 |
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Hi, Any time I open a CL chart I get these very strange long bars: the bars are from the current CL price all the way to 1.18 and back, it does this as soon as it starts updating. I tried to delete the history, the old database for CLN8 and for a few seconds it looked okay till the first bar updates and it starts all over again. Not sure how to solve this, in the attachment you can see the output. this is now on any CL chart. the picture is from a new workbook and a new CL intraday chart, after a restart.. http://www.sierrachart.com/image.php?Image=1528804207222.png |
| [2018-06-12 17:26:20] |
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This would have to be a problem with the data feed you are using. Select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Log into this Support Board with Help >> Support Board and post here when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-12 17:26:28
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| [2018-06-12 17:33:33] |
| User964132 - Posts: 93 |
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The data service is "TransAct Trading", several friends with the same datafeed did not have this problem..
Date Time Of Last Edit: 2018-06-12 17:47:27
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| [2018-06-12 18:07:38] |
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Go to that chart and select Window >> Current Quote Window. What do you see for the Bid, Ask, and the Last Trade Price fields?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-12 20:04:27] |
| User964132 - Posts: 93 |
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On the current Quote window, I have now all the different prices for bid, ask, etc. except for daily open that is 0.00. from about 17:00 it seems to be okay again. Yesterday I also had some "blocks" like this..http://www.sierrachart.com/image.php?Image=1528833788379.png
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| [2018-06-12 21:46:10] |
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Are the Bid, Ask, and last trade prices valid in the Current Quote Window?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-13 06:58:52] |
| User964132 - Posts: 93 |
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Yes on the CL chart they are valid, except the daily open.it seems to be working okay for now. But now the E6 chart is stuck, all 0.000, see below http://www.sierrachart.com/image.php?Image=1528872239673.png And now the GC chart current Quotes sycles between the current GC aks,bid etc and then all (ask,bid, bid ask diff)have 1.2 as a value ?? see below.. http://www.sierrachart.com/image.php?Image=1528872341683.png Getting quite annoyed by this! |
 GC Quote window1.PNG / V - Attached On 2018-06-13 06:53:52 UTC - Size: 55.2 KB - 249 views GC Quote window2.PNG / V - Attached On 2018-06-13 06:53:59 UTC - Size: 64.89 KB - 225 views Stuck E6.PNG / V - Attached On 2018-06-13 06:57:57 UTC - Size: 18.24 KB - 213 views |
| [2018-06-13 08:00:19] |
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There is a problem with the data being received from Transact in your case. Please contact your broker and have them put you in contact with Transact support.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-14 19:39:58] |
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If you still have the problem let us know and we will look at it with remote assistance. First come to us at this point in time rather than Transact because Transact is not sure about the problem either.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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