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Direct MessagesDate/Time: Thu, 25 Apr 2024 11:47:37 +0000
TPO chart displaying funny issue
View Count: 1033
| [2018-06-08 16:17:09] |
| User814788 - Posts: 5 |
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Hello, after a recent update to 1760 I was getting some chart exception errors that repeat every second. I have installed a prior version 1757 of Sierra charts. The exception error has stopped but now I am getting my price arrow on a 24 hour TPO chart moving in random space instead of beside the session price level as well as my RTH session TPO D period is hiding behind my IB bar.. This was not what was happening before. Please advise on how to fix this issue.
Date Time Of Last Edit: 2018-06-08 17:05:35
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| [2018-06-08 18:33:20] |
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1757 was a prerelease. Use version 1750. Follow the instructions here: Software Download: Software Rollback Procedure Also provide your Chartbook so we can try to reproduce the exception issue. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-08 18:33:31
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| [2018-06-08 18:50:20] |
| User814788 - Posts: 5 |
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I have reinstalled version 1750 and so far it is working perfectly. Thank you. I have also attached my chartbook as requested as private.
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Private File Attachment Deleted. |
| [2018-06-08 19:12:51] |
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Okay it is going to be difficult for us today to test this Chartbook because it has a lot of charts and uses Rithmic symbols. We think we have the problem resolved though. When the exception issue occurred, had you been using this command?: Letters/Blocks in Own Column-All Profiles Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-08 19:13:30
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| [2018-06-08 19:39:27] |
| User814788 - Posts: 5 |
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Yes. I had both my 24 TPO as well as my RTH TPO chart #3 & #7 set to Letters/Blocks in Own Column-All Profiles.
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| [2018-06-08 20:19:53] |
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Okay, this problem is now resolved in 1761. It was just a very little minor detail, which has been fixed, triggering it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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