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Date/Time: Thu, 25 Apr 2024 22:05:33 +0000

How to Post a Message for Support

Not Connected to Data

View Count: 948

[2018-06-07 10:14:49]
[Go To First Post]
User311951 - Posts: 31
Hi,

I have opened Sierra (for which I use 3 instances) and there is no connection.

I have tried to connect to the data feed however this is still not working. I have attached my log below, could you please help me ASAP.

Reading Internal Order ID file. | 2018-06-07 06:05:33
Reading Trade Orders file. | 2018-06-07 06:05:33
Reading Trade Positions file. | 2018-06-07 06:05:33
Listening on UDP port 22903. | 2018-06-07 06:05:33
Software version: 1757 64-bit | 2018-06-07 06:05:33
Usage end date: 2018-06-19 | 2018-06-07 06:05:33
Enabled for: Advanced Features. | 2018-06-07 06:05:33
Enabled for: Advanced Features 2. | 2018-06-07 06:05:33
Enabled for: Sierra Chart Historical Data Service. | 2018-06-07 06:05:33
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-07 06:05:33
Current selected Data/Trading service: CQG WebAPI | 2018-06-07 06:05:33
Chart Update Interval: 500 | 2018-06-07 06:05:33
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-06-07 06:05:33
2018-06-07 11:05:33 Local computer time | 2018-06-07 06:05:33
2018-06-07 10:05:33 Local computer time in UTC | 2018-06-07 06:05:33
2018-06-07 06:05:33 Local computer time in SC Time Zone | 2018-06-07 06:05:33
2018-06-07 10:05:30 Server time in UTC | 2018-06-07 06:05:33
Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-06-07 06:05:33
Program path: C:\SierraChart\ | 2018-06-07 06:05:33
Data Files path: C:\SierraChart\Data\ | 2018-06-07 06:05:33
OS Version Number: 10.0 | 2018-06-07 06:05:33
Locale Setting: C | 2018-06-07 06:05:33

Created the DTC Protocol server. | 2018-06-07 06:05:33
DTC Protocol Server listening on port 11099. | 2018-06-07 06:05:33
Created the DTC Protocol historical data server. | 2018-06-07 06:05:33
HD Server Manager | Listening on port 11098 | 2018-06-07 06:05:33
Checking for new symbol settings for service code cqg | 2018-06-07 06:05:33
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-06-07 06:05:33
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-06-07 06:05:33
Symbol settings are up-to-date for cqg | 2018-06-07 06:05:34
Received 5 login tokens. | 2018-06-07 06:05:34
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-06-07 06:05:35
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-06-07 06:05:35
Files to Open on Start up | Opening file: Valtos_CL.Cht | 2018-06-07 06:05:37
HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-06-07 06:05:37
HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-06-07 06:05:37
F.US.CLEN18 0.08 Range #1 | Reloading chart. | 2018-06-07 06:05:37
F.US.CLEN18 5 Min #2 | Reloading chart. | 2018-06-07 06:05:38
HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-06-07 06:05:38
HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-07 06:05:38
HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-06-07 06:05:38
Intraday data recording state for symbol F.US.CLEN18 is set to download 'Pending'. | 2018-06-07 06:05:38
HD Request # 2 | Downloading Intraday chart data for F.US.CLEN18 to the file F.US.CLEN18.scid. Service: cqg | 2018-06-07 06:05:38
HD Request # 2 | Download start date-time: 2018-06-06 18:29:34.000 | 2018-06-07 06:05:38
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-06-07 06:05:38
Socket (6) | Creating socket. | 2018-06-07 06:05:38
Socket (6) | Connecting to IP: 192.81.56.146. | 2018-06-07 06:05:38
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-06-07 06:05:38
HD Request # 2 | Sending historical data logon request message. | 2018-06-07 06:05:38
HD Request # 2 | Requesting Intraday data. Start date-time: 2018-06-06 18:29:34. Record interval: 0. Symbol: F.US.CLEN18 | 2018-06-07 06:05:38
Socket (6) | Initiating close of socket by core. | 2018-06-07 06:05:39
HD Request # 2 | Historical data for F.US.CLEN18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-06-07 06:05:39
Socket (6) | Shutdown started. Waiting for graceful close. | 2018-06-07 06:05:39
Historical data download thread signaled to stop. | 2018-06-07 06:05:39
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN18 | 2018-06-07 06:05:39
HD Request # 2 | Completion time: 1s | 2018-06-07 06:05:39
HD Request # 2 | Intraday data download complete for F.US.CLEN18. Unique request ID: 1 | 2018-06-07 06:05:39
Removed historical data download ID 1 | 2018-06-07 06:05:39

Socket (6) | Socket gracefully closed by remote side. | 2018-06-07 06:05:39
Socket (6) | Closed. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-07 06:05:39
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-06-07 06:05:39

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-07 06:05:40
CQG WebSocket | Connecting to WebSocket server. | 2018-06-07 06:05:40
CQG WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-06-07 06:05:40
CQG WebSocket socket (7) | Connecting to IP: 208.48.16.32. | 2018-06-07 06:05:40
CQG WebSocket | Opening WebSocket. | 2018-06-07 06:05:40
CQG WebSocket | Sending WebSocket handshake. | 2018-06-07 06:05:40
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-07 06:05:40
CQG WebSocket | Header line. Connection: upgrade | 2018-06-07 06:05:40
CQG WebSocket | Header line. Sec-WebSocket-Accept: Z+9Py6fCwHOvmx+aBEOmTU+JdJk= | 2018-06-07 06:05:40
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-07 06:05:40
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-07 06:05:40
CQG WebSocket | Header line. | 2018-06-07 06:05:40
CQG WebSocket | Web socket state is now open. | 2018-06-07 06:05:40
CQG WebAPI | WebSocket connected. | 2018-06-07 06:05:40
CQG WebAPI | Sending market data logon message. | 2018-06-07 06:05:40
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-07 06:05:40 *
CQG WebSocket socket (7) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-07 06:05:40
CQG WebSocket socket (7) | Initiating close of socket by core. | 2018-06-07 06:05:40
CQG WebSocket | WebSocket closed. | 2018-06-07 06:05:40
CQG WebAPI | WebSocket closed. | 2018-06-07 06:05:40
CQG WebSocket socket (7) | Sending bytes from final send buffer: 8 | 2018-06-07 06:05:40
CQG WebAPI | Disconnected. | 2018-06-07 06:05:40
CQG WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2018-06-07 06:05:40
CQG WebSocket socket (7) | Write has completed. Shutdown being performed. | 2018-06-07 06:05:40
CQG WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2018-06-07 06:05:40
CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-06-07 06:05:41
CQG WebSocket socket (7) | Closed. | 2018-06-07 06:05:41
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-06-07 06:05:41
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-06-07 06:05:41
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-06-07 06:05:48
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-07 06:05:48
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-06-07 06:05:48
HD Server | New server thread for client has been created for incoming connection. | 2018-06-07 06:05:58
Socket (8) | Creating socket. | 2018-06-07 06:05:58
HD Server | Setting DTC encoding to Binary VLS | 2018-06-07 06:05:58
HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-07 06:05:58
HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-07 06:05:58
HD Server | HD Request #2 | Socket: 8 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:00 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-07 06:05:58
HD Request # 3 | Downloading Intraday chart data for F.US.EPM18 to the file F.US.EPM18.scid. Service: cqg | 2018-06-07 06:05:58
HD Request # 3 | Download start date-time: 2018-06-06 18:30:00.000 | 2018-06-07 06:05:58
HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-06-07 06:05:58
Socket (9) | Creating socket. | 2018-06-07 06:05:58
Socket (9) | Connecting to IP: 65.182.172.42. | 2018-06-07 06:05:58
HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-06-07 06:05:58
HD Request # 3 | Sending historical data logon request message. | 2018-06-07 06:05:58
HD Request # 3 | Requesting Intraday data. Start date-time: 2018-06-06 18:30:00. Record interval: 0. Symbol: F.US.EPM18 | 2018-06-07 06:05:59
Socket (9) | Initiating close of socket by core. | 2018-06-07 06:05:59
HD Request # 3 | Historical data for F.US.EPM18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-06-07 06:05:59
Socket (9) | Shutdown started. Waiting for graceful close. | 2018-06-07 06:05:59
Historical data download thread signaled to stop. | 2018-06-07 06:05:59
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPM18 | 2018-06-07 06:05:59
HD Request # 3 | Completion time: 0s | 2018-06-07 06:05:59
HD Request # 3 | Intraday data download complete for F.US.EPM18. Unique request ID: 2 | 2018-06-07 06:05:59
Removed historical data download ID 2 | 2018-06-07 06:05:59

Socket (9) | Socket gracefully closed by remote side. | 2018-06-07 06:05:59
Socket (9) | Closed. | 2018-06-07 06:05:59
HD Server | HD Request #2 | Socket: 8 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-07 06:05:59
Socket (8) | Socket gracefully closed by remote side. | 2018-06-07 06:05:59
Socket (8) | Received socket Close event. | 2018-06-07 06:05:59
Socket (8) | Initiating close of socket by core. | 2018-06-07 06:05:59
Socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-07 06:05:59
Socket (8) | Closed. | 2018-06-07 06:05:59
HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-07 06:05:59
DTC Protocol server | Incoming connection from 127.0.0.1. | 2018-06-07 06:05:59
DTCServer (10) | Creating socket. | 2018-06-07 06:05:59
DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS | 2018-06-07 06:05:59
DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 | 2018-06-07 06:05:59
DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. | 2018-06-07 06:05:59
DTC client #1. Sierra Chart. 127.0.0.1 | Connecting to primary Data/Trading service. | 2018-06-07 06:05:59

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-07 06:06:00
CQG WebSocket | Connecting to WebSocket server. | 2018-06-07 06:06:00
DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: talaicapital. Result text: Connected to SC DTC Protocol server. Service=cqg | 2018-06-07 06:06:00
CQG WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2018-06-07 06:06:00
CQG WebSocket socket (11) | Connecting to IP: 208.48.16.32. | 2018-06-07 06:06:00
Remote instance connected: C:\SierraChart\SierraChartInstance_3\SierraChart_64.exe | 2018-06-07 06:06:00
CQG WebSocket | Opening WebSocket. | 2018-06-07 06:06:00
CQG WebSocket | Sending WebSocket handshake. | 2018-06-07 06:06:00
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-07 06:06:00
CQG WebSocket | Header line. Connection: upgrade | 2018-06-07 06:06:00
CQG WebSocket | Header line. Sec-WebSocket-Accept: xYo9AHjE9oGGudldXoPq2t24DZc= | 2018-06-07 06:06:00
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-07 06:06:00
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-07 06:06:00
CQG WebSocket | Header line. | 2018-06-07 06:06:00
CQG WebSocket | Web socket state is now open. | 2018-06-07 06:06:00
CQG WebAPI | WebSocket connected. | 2018-06-07 06:06:00
CQG WebAPI | Sending market data logon message. | 2018-06-07 06:06:00
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-07 06:06:00 *
CQG WebSocket socket (11) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-07 06:06:00
CQG WebSocket socket (11) | Initiating close of socket by core. | 2018-06-07 06:06:00
CQG WebSocket | WebSocket closed. | 2018-06-07 06:06:00
CQG WebAPI | WebSocket closed. | 2018-06-07 06:06:00
CQG WebSocket socket (11) | Sending bytes from final send buffer: 8 | 2018-06-07 06:06:00
CQG WebAPI | Disconnected. | 2018-06-07 06:06:00
CQG WebSocket socket (11) | Write in progress. Shutdown being delayed. | 2018-06-07 06:06:00
CQG WebSocket socket (11) | Write has completed. Shutdown being performed. | 2018-06-07 06:06:00
CQG WebSocket socket (11) | Shutdown started. Waiting for graceful close. | 2018-06-07 06:06:00
CQG WebSocket socket (11) | Socket gracefully closed by remote side. | 2018-06-07 06:06:01
CQG WebSocket socket (11) | Closed. | 2018-06-07 06:06:01
HD Server | New server thread for client has been created for incoming connection. | 2018-06-07 06:06:16
Socket (12) | Creating socket. | 2018-06-07 06:06:16
HD Server | Setting DTC encoding to Binary VLS | 2018-06-07 06:06:16
HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-07 06:06:16
HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-07 06:06:16
HD Server | HD Request #3 | Socket: 12 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:00 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-07 06:06:16
HD Server | HD Request #3 | Socket: 12 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-07 06:06:16
Socket (12) | Socket gracefully closed by remote side. | 2018-06-07 06:06:16
Socket (12) | Received socket Close event. | 2018-06-07 06:06:16
Socket (12) | Initiating close of socket by core. | 2018-06-07 06:06:16
Socket (12) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-07 06:06:16
Socket (12) | Closed. | 2018-06-07 06:06:16
HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-07 06:06:16
HD Server | New server thread for client has been created for incoming connection. | 2018-06-07 06:07:45
Socket (15) | Creating socket. | 2018-06-07 06:07:45
HD Server | Setting DTC encoding to Binary VLS | 2018-06-07 06:07:45
HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-07 06:07:45
HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-07 06:07:45
HD Server | HD Request #2 | Socket: 15 | Symbol: F.US.ENQM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:01 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-07 06:07:45
HD Request # 4 | Downloading Intraday chart data for F.US.ENQM18 to the file F.US.ENQM18.scid. Service: cqg | 2018-06-07 06:07:45
HD Request # 4 | Download start date-time: 2018-06-06 18:30:01.000 | 2018-06-07 06:07:45
HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2018-06-07 06:07:45
Socket (16) | Creating socket. | 2018-06-07 06:07:45
Socket (16) | Connecting to IP: 192.81.56.146. | 2018-06-07 06:07:45
HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-06-07 06:07:45
HD Request # 4 | Sending historical data logon request message. | 2018-06-07 06:07:45
HD Request # 4 | Requesting Intraday data. Start date-time: 2018-06-06 18:30:01. Record interval: 0. Symbol: F.US.ENQM18 | 2018-06-07 06:07:45
Socket (16) | Initiating close of socket by core. | 2018-06-07 06:07:45
HD Request # 4 | Historical data for F.US.ENQM18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-06-07 06:07:45
Socket (16) | Shutdown started. Waiting for graceful close. | 2018-06-07 06:07:45
Historical data download thread signaled to stop. | 2018-06-07 06:07:45
HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ENQM18 | 2018-06-07 06:07:45
HD Request # 4 | Completion time: 0s | 2018-06-07 06:07:45
HD Request # 4 | Intraday data download complete for F.US.ENQM18. Unique request ID: 3 | 2018-06-07 06:07:45
Removed historical data download ID 3 | 2018-06-07 06:07:45

Socket (16) | Socket gracefully closed by remote side. | 2018-06-07 06:07:45
Socket (16) | Closed. | 2018-06-07 06:07:45
HD Server | HD Request #2 | Socket: 15 | Symbol: F.US.ENQM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 1 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-07 06:07:46
Socket (15) | Socket gracefully closed by remote side. | 2018-06-07 06:07:46
Socket (15) | Received socket Close event. | 2018-06-07 06:07:46
Socket (15) | Initiating close of socket by core. | 2018-06-07 06:07:46
Socket (15) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-07 06:07:46
Socket (15) | Closed. | 2018-06-07 06:07:46
HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-07 06:07:46
DTC Protocol server | Incoming connection from 127.0.0.1. | 2018-06-07 06:07:48
DTCServer (17) | Creating socket. | 2018-06-07 06:07:48
DTC client #2. 127.0.0.1 | Set DTC encoding to Binary VLS | 2018-06-07 06:07:48
DTC client #2. 127.0.0.1 | Requested heartbeat interval: 20 | 2018-06-07 06:07:48
DTC client #2. Sierra Chart. 127.0.0.1 | Received logon request. | 2018-06-07 06:07:48
DTC client #2. Sierra Chart. 127.0.0.1 | Connecting to primary Data/Trading service. | 2018-06-07 06:07:48

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-07 06:07:48
CQG WebSocket | Connecting to WebSocket server. | 2018-06-07 06:07:48
DTC client #2. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: talaicapital. Result text: Connected to SC DTC Protocol server. Service=cqg | 2018-06-07 06:07:48
CQG WebSocket socket (18) | Creating socket. Using TLS 1.2. | 2018-06-07 06:07:48
CQG WebSocket socket (18) | Connecting to IP: 208.48.16.32. | 2018-06-07 06:07:48
Remote instance connected: C:\SierraChart\SierraChartInstance_2\SierraChart_64.exe | 2018-06-07 06:07:48
CQG WebSocket | Opening WebSocket. | 2018-06-07 06:07:48
CQG WebSocket | Sending WebSocket handshake. | 2018-06-07 06:07:48
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-07 06:07:48
CQG WebSocket | Header line. Connection: upgrade | 2018-06-07 06:07:48
CQG WebSocket | Header line. Sec-WebSocket-Accept: c3utfJbLaCPM7WquVhwfu4w7yyQ= | 2018-06-07 06:07:48
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-07 06:07:48
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-07 06:07:48
CQG WebSocket | Header line. | 2018-06-07 06:07:48
CQG WebSocket | Web socket state is now open. | 2018-06-07 06:07:48
CQG WebAPI | WebSocket connected. | 2018-06-07 06:07:48
CQG WebAPI | Sending market data logon message. | 2018-06-07 06:07:48
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-07 06:07:48 *
CQG WebSocket socket (18) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-07 06:07:48
CQG WebSocket socket (18) | Initiating close of socket by core. | 2018-06-07 06:07:48
CQG WebSocket | WebSocket closed. | 2018-06-07 06:07:48
CQG WebAPI | WebSocket closed. | 2018-06-07 06:07:48
CQG WebSocket socket (18) | Sending bytes from final send buffer: 8 | 2018-06-07 06:07:48
CQG WebAPI | Disconnected. | 2018-06-07 06:07:48
CQG WebSocket socket (18) | Write in progress. Shutdown being delayed. | 2018-06-07 06:07:48
CQG WebSocket socket (18) | Write has completed. Shutdown being performed. | 2018-06-07 06:07:49
CQG WebSocket socket (18) | Shutdown started. Waiting for graceful close. | 2018-06-07 06:07:49
CQG WebSocket socket (18) | Socket gracefully closed by remote side. | 2018-06-07 06:07:49
CQG WebSocket socket (18) | Closed. | 2018-06-07 06:07:49
HD Server | New server thread for client has been created for incoming connection. | 2018-06-07 06:08:04
Socket (19) | Creating socket. | 2018-06-07 06:08:04
HD Server | Setting DTC encoding to Binary VLS | 2018-06-07 06:08:04
HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-07 06:08:04
HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-07 06:08:04
HD Server | HD Request #3 | Socket: 19 | Symbol: F.US.ENQM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:01 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-07 06:08:04
HD Server | HD Request #3 | Socket: 19 | Symbol: F.US.ENQM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 1 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-07 06:08:04
Socket (19) | Socket gracefully closed by remote side. | 2018-06-07 06:08:04
Socket (19) | Received socket Close event. | 2018-06-07 06:08:04
Socket (19) | Initiating close of socket by core. | 2018-06-07 06:08:04
Socket (19) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-07 06:08:04
Socket (19) | Closed. | 2018-06-07 06:08:04
HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-07 06:08:04
[2018-06-07 20:41:37]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to connecting to CQG, we see the following:
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect.

Refer to the documentation here about this:
CQG Trading Platform Service: Common Error Messages
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-06-07 20:42:12

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