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How to Post a Message for Support

Real time data

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[2018-06-01 03:50:39] #1 [Go To First Post]
JL212703 - Posts: 6
After I connect my SC to IB account, most markets run well now. But I found that B6, E6 and RTY cant get real time data, can you check for me please, thanks.

[2018-06-01 03:53:19] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is clear that the authorization has still yet to be received for the real-time CME data and you need to do that by connecting once to Trader Workstation. Here are the instructions for that: Sierra Chart Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees (Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-01 07:00:13

[2018-06-01 05:10:00] #3 [Go To First Post]
JL212703 - Posts: 6
I have connected to my live trading account already, most markets are normal but some does not work well, such as E6, B6 and RTY.

[2018-06-01 06:59:38] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It would be best for you to try again. After you have tried again, if you still do not receive the real-time data for those particular symbols, then provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-06-01 07:14:23] #5 [Go To First Post]
JL212703 - Posts: 6
Here is the log: Reading Internal Order ID file. \| 2018-06-01 13:07:35 Reading Trade Orders file. \| 2018-06-01 13:07:35 Reading Trade Positions file. \| 2018-06-01 13:07:35 Listening on UDP port 22904. \| 2018-06-01 13:07:35 Software version: 1733 32-bit \| 2018-06-01 13:07:35 Usage end date: 2018-06-24 \| 2018-06-01 13:07:35 Enabled for: Advanced Features. \| 2018-06-01 13:07:35 Enabled for: Advanced Features 2. \| 2018-06-01 13:07:35 Enabled for: Sierra Chart Historical Data Service. \| 2018-06-01 13:07:35 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-06-01 13:07:35 Enabled for: INDEXES_DATA_BARCHART \| 2018-06-01 13:07:35 Enabled for: CME (Trading Account Required) \| 2018-06-01 13:07:35 Enabled for: CBOT (Trading Account Required) \| 2018-06-01 13:07:35 Enabled for: COMEX (Trading Account Required) \| 2018-06-01 13:07:35 Enabled for: NYMEX (Trading Account Required) \| 2018-06-01 13:07:35 Received 1 data feed usernames. \| 2018-06-01 13:07:35 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-06-01 13:07:35 Current selected Data/Trading service: Interactive Brokers \| 2018-06-01 13:07:35 Chart Update Interval: 100 \| 2018-06-01 13:07:35 Time Zone: +08:00:00 (HKT+08) \| 2018-06-01 13:07:35 2018-06-01 13:07:34 Local computer time \| 2018-06-01 13:07:35 2018-06-01 05:07:34 Local computer time in UTC \| 2018-06-01 13:07:35 2018-06-01 13:07:34 Local computer time in SC Time Zone \| 2018-06-01 13:07:35 2018-06-01 05:07:26 Server time in UTC \| 2018-06-01 13:07:35 Local computer UTC time and Server UTC time difference: 8 seconds. \| 2018-06-01 13:07:35 Program path: D:\SierraChart\ \| 2018-06-01 13:07:35 Data Files path: D:\SierraChart\Data\ \| 2018-06-01 13:07:35 OS Version Number: 6.1 \| 2018-06-01 13:07:35 Locale Setting: C \| 2018-06-01 13:07:35 Checking for new symbol settings for service code interactive_brokers.trading \| 2018-06-01 13:07:35 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-06-01 13:07:35 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-06-01 13:07:35 Received 5 login tokens. \| 2018-06-01 13:07:36 Symbol settings are up-to-date for interactive_brokers.trading \| 2018-06-01 13:07:36 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-06-01 13:07:37 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-06-01 13:07:37 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2018-06-01 13:07:41 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-06-01 13:07:43 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-06-01 13:07:43 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-06-01 13:07:43 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-06-01 13:07:43 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-06-01 13:07:43 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2018-06-01 13:07:46 Socket (6) \| Creating socket. \| 2018-06-01 13:07:46 Socket (6) \| Connecting to IP: 127.0.0.1. \| 2018-06-01 13:07:46 Interactive Brokers \| Sending API sign: API \| 2018-06-01 13:07:46 Interactive Brokers \| Sending client version: v100..136. Waiting for acceptance. \| 2018-06-01 13:07:46 Interactive Brokers \| TWS server version: 136 \| 2018-06-01 13:07:46 Interactive Brokers \| TWS time: 20180601 13:07:37 CST \| 2018-06-01 13:07:46 Interactive Brokers \| Connected. Sending Start API command. \| 2018-06-01 13:07:47 Interactive Brokers \| Waiting for account information. \| 2018-06-01 13:07:47 IB Account information received. \| 2018-06-01 13:07:47 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2018-06-01 13:07:47 Interactive Brokers \| Connected to Live account. \| 2018-06-01 13:07:47 Interactive Brokers \| Year-Month last connected to Live account: 2018-06 \| 2018-06-01 13:07:47 Interactive Brokers \| Connected to data and trading server. \| 2018-06-01 13:07:47 Next valid order ID: 1 \| 2018-06-01 13:07:47 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2018-06-01 13:07:47 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2018-06-01 13:07:47 Message from IB: HMDS data farm connection is OK:hkhmds. IB Error Code: 2106. Request ID: -1. \| 2018-06-01 13:07:47 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2018-06-01 13:07:47 Next valid order ID: 1 \| 2018-06-01 13:07:47 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates) for account: U857* \| 2018-06-01 13:07:52 Interactive Brokers \| Received Trade Positions download end message for account U857* \| 2018-06-01 13:07:52 ESM18 [C] 1 Day #1 \| Reloading chart. \| 2018-06-01 13:07:53 ESM18 [C] 1 Day #1 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2018-06-01 13:07:53 ESM18 [C] 1 Day #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2018-06-01 13:07:53 ESM18 [C] 5 Min #2 \| Reloading chart. \| 2018-06-01 13:07:54 ESM18 [C] 5 Min #2 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2018-06-01 13:07:54 ESM18 [C] 5 Min #2 \| There are no continuous futures contract symbols. Loading data normally. \| 2018-06-01 13:07:54 ESM18 [C] 5 Min #3 \| Reloading chart. \| 2018-06-01 13:07:54 ESM18 [C] 5 Min #3 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2018-06-01 13:07:54 ESM18 [C] 5 Min #3 \| There are no continuous futures contract symbols. Loading data normally. \| 2018-06-01 13:07:54 ESM18 [C] 1.25 Range #4 \| Reloading chart. \| 2018-06-01 13:07:54 ESM18 [C] 1.25 Range #4 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2018-06-01 13:07:54 ESM18 [C] 1.25 Range #4 \| There are no continuous futures contract symbols. Loading data normally. \| 2018-06-01 13:07:54 ESM18 [C] 15 Min #5 \| Reloading chart. \| 2018-06-01 13:07:54 ESM18 [C] 15 Min #5 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2018-06-01 13:07:54 ESM18 [C] 15 Min #5 \| There are no continuous futures contract symbols. Loading data normally. \| 2018-06-01 13:07:54 Interactive Brokers \| Starting real-time market data updates for: ESM18. ID: 1 \| 2018-06-01 13:07:54 Interactive Brokers \| Subscribing to Symbol: ESM18, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2018-06-01 13:07:54 Interactive Brokers \| Requesting security definition data for: ESM18. ID: 1 \| 2018-06-01 13:07:54 Interactive Brokers \| Using primary service for historical data for ESM18 \| 2018-06-01 13:07:54 Intraday data recording state for symbol ESM18 is set to download 'Pending'. \| 2018-06-01 13:07:54 Delaying start of download for ESM18 \| 2018-06-01 13:07:54 Symbol Error - ESM18 is unknown, unavailable, or improperly formatted. No security definition has been found for the request \| 2018-06-01 13:07:54 Symbol Error - ESM18 is unknown, unavailable, or improperly formatted. No security definition has been found for the request \| 2018-06-01 13:07:54 HD Request # 2 \| Downloading Intraday chart data for ESM18 to the file ESM18.scid. Service: interactive_brokers.trading \| 2018-06-01 13:07:55 HD Request # 2 \| Download start date-time: 2018-06-01 13:00:48.000 \| 2018-06-01 13:07:55 HD Request # 2 \| Requesting a total of 0 days and 5226 seconds. \| 2018-06-01 13:07:55 HD Request # 2 \| IB Backfill - Seconds requested: 5226. Seconds Remaining: 0. \| 2018-06-01 13:07:55 HD Request # 2 \| Requesting 5226 Seconds of data at 30 secs with ending date-time at 2018-06-01 14:17:54 for ESM18. PriceType: TRADES \| 2018-06-01 13:07:55 HD Request # 2 \| Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 200002. \| 2018-06-01 13:07:55 HD Request # 2 \| Error downloading historical Intraday data for ESM18. The symbol is unknown to the server. \| 2018-06-01 13:07:55 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM18 \| 2018-06-01 13:07:55 HD Request # 2 \| Completion time: 0s \| 2018-06-01 13:07:55 HD Request # 2 \| Intraday data download complete for ESM18. Unique request ID: 1 \| 2018-06-01 13:07:55 Removed historical data download ID 1 \| 2018-06-01 13:07:55 Real-time Intraday chart data file updates started for ESM18 \| 2018-06-01 13:07:55 Intraday chart data file opened for ESM18 \| 2018-06-01 13:07:55 Message from IB: No historical data query found for ticker id:200002. IB Error Code: 366. Request ID: 200002. \| 2018-06-01 13:07:55 ESM18 [C-D] 5 Min #2 \| Reloading chart. \| 2018-06-01 13:08:14 ESM18 [C-D] 5 Min #2 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2018-06-01 13:08:14 ESM18 [C-D] 5 Min #2 \| There are no continuous futures contract symbols. Loading data normally. \| 2018-06-01 13:08:14 Socket (6) \| Initiating close of socket by core. \| 2018-06-01 13:08:46 Interactive Brokers \| Disconnected. \| 2018-06-01 13:08:46 Socket (6) \| Shutdown started. Waiting for graceful close. \| 2018-06-01 13:08:46 Socket (6) \| Socket gracefully closed by remote side. \| 2018-06-01 13:08:46 Socket (6) \| Closed. \| 2018-06-01 13:08:46 Checking for new symbol settings for service code scdataallservices \| 2018-06-01 13:08:46 Current selected Data/Trading service: SC Data - All Services \| 2018-06-01 13:08:46 SC Data - All Services \| Disconnected. \| 2018-06-01 13:08:46 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-06-01 13:08:46 HTTPS connection to www.sierrachart.com:443 (8) \| Creating socket. Using TLS 1.2. \| 2018-06-01 13:08:46 HTTPS connection to www.sierrachart.com:443 (8) \| Connecting to IP: 204.15.192.108. \| 2018-06-01 13:08:46 SC Data - All Services \| Connected to data server. \| 2018-06-01 13:08:49 Mapping ESM18 to ESM18. Service code: cme \| 2018-06-01 13:08:49 SC Data - All Services \| Starting real-time market data updates for: ESM18. ID: 1 \| 2018-06-01 13:08:49 SC Data - All Services \| Using username 0 \| 2018-06-01 13:08:49 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2018-06-01 13:08:49 DTC Client socket (9) \| Creating socket. \| 2018-06-01 13:08:49 DTC Client socket (9) \| Connecting to IP: 8.18.161.135. \| 2018-06-01 13:08:49 SC Data - All Services \| Requesting security definition data for: ESM18. ID: 1 \| 2018-06-01 13:08:49 Intraday data recording state for symbol ESM18 is set to download 'Pending'. \| 2018-06-01 13:08:49 Delaying start of download for ESM18 \| 2018-06-01 13:08:49 SC Data - All Services \| Connected to server. \| 2018-06-01 13:08:49 SC Data - All Services \| Starting socket receive thread. \| 2018-06-01 13:08:49 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2018-06-01 13:08:49 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2018-06-01 13:08:50 SC Data - All Services \| Sending logon request message. \| 2018-06-01 13:08:50 SC Data - All Services \| Received logon response. \| 2018-06-01 13:08:50 SC Data - All Services \| Server Name: SC Realtime Server. \| 2018-06-01 13:08:50 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2018-06-01 13:08:50 SC Data - All Services \| Successfully connected. \| 2018-06-01 13:08:50 SC Data - All Services \| Trading is not supported. \| 2018-06-01 13:08:50 SC Data - All Services \| Restarting real-time data updates for symbol: ESM18 -> ESM18 \| 2018-06-01 13:08:50 SC Data - All Services \| Received security definition for symbol ESM18 \| 2018-06-01 13:08:50 Requesting symbol settings for service code scdataallservices. Overwrite = on. \| 2018-06-01 13:08:50 Delaying start of download for ESM18 \| 2018-06-01 13:08:51 Symbol settings received. \| 2018-06-01 13:08:54 Processed 5574 symbol settings. \| 2018-06-01 13:08:55 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' \| 2018-06-01 13:08:55 HD Request # 3 \| Downloading Intraday chart data for ESM18 to the file ESM18.scid. Service: cme \| 2018-06-01 13:08:55 HD Request # 3 \| Download start date-time: 2018-06-01 13:00:48.000 \| 2018-06-01 13:08:55 HD Request # 3 \| Using server: ds7.sierracharts.com port 10149 \| 2018-06-01 13:08:55 Socket (10) \| Creating socket. \| 2018-06-01 13:08:55 Socket (10) \| Connecting to IP: 8.18.161.133. \| 2018-06-01 13:08:55 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2018-06-01 13:08:56 HD Request # 3 \| Sending historical data logon request message. \| 2018-06-01 13:08:56 HD Request # 3 \| Requesting Intraday data. Start date-time: 2018-06-01 13:00:48. Record interval: 0. Symbol: ESM18 \| 2018-06-01 13:08:56 HD Request # 3 \| Decompressing data. \| 2018-06-01 13:08:56 HD Request # 3 \| Receiving Intraday data for ESM18 starting at 2018-06-01 13:00:48 \| 2018-06-01 13:08:56 HD Request # 3 \| Timestamp of first Intraday data file record written: 2018-06-01 13:01:24 \| 2018-06-01 13:08:56 Socket (10) \| Initiating close of socket by core. \| 2018-06-01 13:08:56 Historical data download thread signaled to stop. \| 2018-06-01 13:08:56 Socket (10) \| Shutdown started. Waiting for graceful close. \| 2018-06-01 13:08:56 HD Request # 3 \| Received 706 records from 2018-06-01 13:00:48 to 2018-06-01 13:08:41 (7.9 minutes) and wrote 664 records for ESM18 \| 2018-06-01 13:08:56 Added 1 Time and Sales records to Intraday data file for ESM18 after download. \| 2018-06-01 13:08:56 HD Request # 3 \| Completion time: 0s \| 2018-06-01 13:08:56 HD Request # 3 \| Intraday data download complete for ESM18. Unique request ID: 2 \| 2018-06-01 13:08:56 Removed historical data download ID 2 \| 2018-06-01 13:08:56 Real-time Intraday chart data file updates started for ESM18 \| 2018-06-01 13:08:56 Intraday chart data file opened for ESM18 \| 2018-06-01 13:08:56 Socket (10) \| Socket gracefully closed by remote side. \| 2018-06-01 13:08:56 Socket (10) \| Closed. \| 2018-06-01 13:08:56 Opened cached Intraday file: D:\SierraChart\Data\ESM18.scid \| 2018-06-01 13:08:59 HTTPS connection to www.sierrachart.com:443 (8) \| Socket gracefully closed by remote side. \| 2018-06-01 13:08:59 HTTPS connection to www.sierrachart.com:443 (8) \| Received socket Close event. \| 2018-06-01 13:08:59 HTTPS connection to www.sierrachart.com:443 (8) \| Initiating close of socket by core. \| 2018-06-01 13:08:59 HTTPS connection to www.sierrachart.com:443 (8) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-06-01 13:08:59 HTTPS connection to www.sierrachart.com:443 (8) \| Closed. \| 2018-06-01 13:08:59 E6M18 [C] 1 Day #1 \| Reloading chart. \| 2018-06-01 13:09:05 E6M18 [C] 5 Min #2 \| Reloading chart. \| 2018-06-01 13:09:05 E6M18 [C] 5 Min #3 \| Reloading chart. \| 2018-06-01 13:09:05 E6M18 [C] 0.00025 Range #4 \| Reloading chart. \| 2018-06-01 13:09:05 E6M18 [C] 15 Min #5 \| Reloading chart. \| 2018-06-01 13:09:05 Mapping E6M18 to 6EM18. Service code: cme \| 2018-06-01 13:09:05 SC Data - All Services \| Starting real-time market data updates for: 6EM18. ID: 2 \| 2018-06-01 13:09:05 SC Data - All Services \| Requesting security definition data for: 6EM18. ID: 2 \| 2018-06-01 13:09:05 Intraday data recording state for symbol E6M18 is set to download 'Pending'. \| 2018-06-01 13:09:05 Delaying start of download for E6M18 \| 2018-06-01 13:09:05 Symbol Error - E6M18 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2018-06-01 13:09:06 SC Data - All Services \| Received security definition for symbol E6M18 \| 2018-06-01 13:09:06 HD Request # 4 \| Downloading Intraday chart data for E6M18 to the file E6M18.scid. Service: cme \| 2018-06-01 13:09:06 HD Request # 4 \| Download start date-time: 2018-06-01 12:50:55.000 \| 2018-06-01 13:09:06 HD Request # 4 \| Using server: ds1.sierracharts.com port 10150 \| 2018-06-01 13:09:06 Socket (11) \| Creating socket. \| 2018-06-01 13:09:06 Socket (11) \| Connecting to IP: 8.18.161.135. \| 2018-06-01 13:09:06 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2018-06-01 13:09:07 HD Request # 4 \| Sending historical data logon request message. \| 2018-06-01 13:09:07 HD Request # 4 \| Requesting Intraday data. Start date-time: 2018-06-01 12:50:55. Record interval: 0. Symbol: 6EM18 \| 2018-06-01 13:09:07 HD Request # 4 \| Decompressing data. \| 2018-06-01 13:09:08 HD Request # 4 \| Receiving Intraday data for E6M18 starting at 2018-06-01 12:50:55 \| 2018-06-01 13:09:08 HD Request # 4 \| Timestamp of first Intraday data file record written: 2018-06-01 12:51:05 \| 2018-06-01 13:09:08 Socket (11) \| Initiating close of socket by core. \| 2018-06-01 13:09:08 Socket (11) \| Shutdown started. Waiting for graceful close. \| 2018-06-01 13:09:08 Historical data download thread signaled to stop. \| 2018-06-01 13:09:08 HD Request # 4 \| Received 211 records from 2018-06-01 12:50:55 to 2018-06-01 12:58:47 (7.9 minutes) and wrote 199 records for E6M18 \| 2018-06-01 13:09:08 HD Request # 4 \| Completion time: 0s \| 2018-06-01 13:09:08 HD Request # 4 \| Intraday data download complete for E6M18. Unique request ID: 3 \| 2018-06-01 13:09:08 Removed historical data download ID 3 \| 2018-06-01 13:09:08 Real-time Intraday chart data file updates started for E6M18 \| 2018-06-01 13:09:08 Intraday chart data file opened for E6M18 \| 2018-06-01 13:09:08 Socket (11) \| Socket gracefully closed by remote side. \| 2018-06-01 13:09:08 Socket (11) \| Closed. \| 2018-06-01 13:09:08 E6M18 [C] [M] 5 Min #2 \| Reloading chart. \| 2018-06-01 13:09:16 E6M18 [C] [M] 5 Min #2 \| Reloading chart. \| 2018-06-01 13:36:10 E6M18 [C] [M] 5 Min #3 \| Reloading chart. \| 2018-06-01 13:36:26 E6M18 [C] [M] 5 Min #2 \| Reloading chart. \| 2018-06-01 15:11:36

[2018-06-01 07:16:43] #6 [Go To First Post]
JL212703 - Posts: 6
and you can see the chart stop after 12:55pm


note19.jpg / V - Attached On 2018-06-01 07:16:21 UTC - Size: 700.65 KB - 269 views

[2018-06-01 08:26:47] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are looking into this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-06-01 08:56:20] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have looked into this and the problem is that you have activated two different CME exchanges which are conflicting with each other. Normally only one of them should be active at a time. We have implemented a solution but we cannot deploy it until after the close of the market later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-01 09:09:52

[2018-06-01 09:13:23] #9 [Go To First Post]
JL212703 - Posts: 6
I see. Thank you very much, could you please inform me once the problem is fixed. Thanks again.

[2018-06-01 16:18:52] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is going to be done by 6 PM US Eastern time today 2018-06-01. There will be no further follow-up here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-01 16:19:22

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