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Direct MessagesDate/Time: Thu, 25 Apr 2024 13:25:32 +0000
DOM keeps offsetting the current price, won't reset
View Count: 1212
| [2018-05-31 09:30:17] |
| User198817 - Posts: 56 |
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The DOM won't center on the current price range and bid/support. (Only happens on Bitmex Europe server. US Server seems to work). When double clicking the DOM it scrolls way south of the current price and also every time I scroll it goes south to the same price area, where there are no bids/asks. But if I click Reload and Calculate it scrolls to the correct price. But only once! Error keeps reappearing. Have tried to restart the client. I've deleted and re-downloaded all historical data for bitmex xbtusd to no avail. http://www.sierrachart.com/image.php?Image=1527758963616.png http://www.sierrachart.com/image.php?Image=1527758992313.png <- After "Reload and calculate" Date Time Of Last Edit: 2018-05-31 09:33:55
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| [2018-05-31 09:37:29] |
| User198817 - Posts: 56 |
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There seems to be gaps in the chart data as well. Today the software won't download missing data and recalculate the chart. Missing ~10min of data on the big green candle in screenshot. http://www.sierrachart.com/image.php?Image=1527759362187.png |
| [2018-05-31 19:16:47] |
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The DOM won't center on the current price range and bid/support. (Only happens on Bitmex Europe server. US Server seems to work). The server setting is no longer used. The Europe server is always used. And has no effect on market data anyway.If there are any centering issues it must have something to do with the market data from BitMex. When you notice a problem go to Window >> Current Quote Window on the Trading DOM and check the bid, ask, last trade values there. Today the software won't download missing data and recalculate the chart. Missing ~10min of data on the big green candle in screenshot. We observe no missing data with BitMex and we checked back to 2018-05-27.Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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