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Direct MessagesDate/Time: Sun, 05 May 2024 04:46:34 +0000
chart freezes does not allow right click for sub menus or to adjust scale
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| [2018-05-24 00:50:02] |
| User98466 - Posts: 7 |
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ever since I upgraded I'm getting a frozen chart, random it seems. I deleted a russell chart RTYM8 (using flex renko 11 0 2 ) after it frooze, then recreated it new and now that chart has frozen as well. I'm using spreadsheet alert, on all my charts, same one, different sheets and they are all fine. When I recreated this new one used a different sheet, just in case the old sheet was bad. But now this chart is frozen, can't move price bars, can right click on chart to get sub menus. Can open sub menus from a control bar. The inability to get at price bar menus is not tradable to me. please help.
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| [2018-05-24 05:20:12] |
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We will have to look at this with remote assistance because this is very very unusual. We will need to get an understanding of it. We will want to update you to the latest prerelease and examine the problem. There should not be a problem with what you are running though but we will just go through that procedure anyway. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-24 18:38:11] |
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We want you to follow the instructions here to update to the current version: Software Download: Fast Update If you still have a problem, let us know and we will call and use remote assistance to look into this. We did try calling now but there was no answer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-24 18:42:02
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