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Date/Time: Sat, 04 May 2024 23:37:05 +0000

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Symbol not found, TD Ameritrade

View Count: 1581

[2018-05-23 19:37:38]
[Go To First Post]
User140441 - Posts: 1
I've done some searching, tried a few things to no avail. Trying to get ES. Says symbol not found up at top. Every time I connect it updates to last instance but no real time.
Here's the log:

Software version: 1746 32-bit | 2018-05-23 12:23:54
Usage end date: 2018-06-22 | 2018-05-23 12:23:54
Enabled for: Advanced Features. | 2018-05-23 12:23:54
Enabled for: Advanced Features 2. | 2018-05-23 12:23:54
Enabled for: Sierra Chart Historical Data Service. | 2018-05-23 12:23:54
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-05-23 12:23:54
Enabled for: INDEXES_DATA_BARCHART | 2018-05-23 12:23:54
Enabled for: CME (Trading Account Required) | 2018-05-23 12:23:54
Enabled for: CBOT (Trading Account Required) | 2018-05-23 12:23:54
Enabled for: COMEX (Trading Account Required) | 2018-05-23 12:23:54
Enabled for: NYMEX (Trading Account Required) | 2018-05-23 12:23:54
Received 1 data feed usernames. | 2018-05-23 12:23:54
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-23 12:23:54
Current selected Data/Trading service: TD Ameritrade | 2018-05-23 12:23:54
Chart Update Interval: 500 | 2018-05-23 12:23:54
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-05-23 12:23:54
2018-05-23 12:23:54 Local computer time | 2018-05-23 12:23:54
2018-05-23 19:23:54 Local computer time in UTC | 2018-05-23 12:23:54
2018-05-23 12:23:54 Local computer time in SC Time Zone | 2018-05-23 12:23:54
2018-05-23 18:51:38 Server time in UTC | 2018-05-23 12:23:54
Local computer UTC time and Server UTC time difference: 3 seconds. | 2018-05-23 12:23:54
Program path: C:\SierraChart\ | 2018-05-23 12:23:54
Data Files path: C:\SierraChart\Data\ | 2018-05-23 12:23:54
OS Version Number: 10.0 | 2018-05-23 12:23:54
Locale Setting: C | 2018-05-23 12:23:54

ESM18 1 Min #6 | Reloading chart. | 2018-05-23 12:24:07
File >> Disconnect selected. | 2018-05-23 12:24:20
HTTPS connection to apis.tdameritrade.com:443 (41) | Initiating close of socket by core. | 2018-05-23 12:24:20
TD Ameritrade | Streamer finished. Request ID: 6. | 2018-05-23 12:24:20
HTTPS connection to apis.tdameritrade.com:443 (41) | Shutdown started. Waiting for graceful close. | 2018-05-23 12:24:20
HTTPS connection to ameritrade02.streamer.com:443 (43) | Initiating close of socket by core. | 2018-05-23 12:24:20
HTTPS connection to ameritrade02.streamer.com:443 (43) | Shutdown started. Waiting for graceful close. | 2018-05-23 12:24:20
TD Ameritrade | Disconnected. | 2018-05-23 12:24:20
Disconnected from TD Ameritrade. | 2018-05-23 12:24:20
HTTPS connection to apis.tdameritrade.com:443 (41) | Socket gracefully closed by remote side. | 2018-05-23 12:24:20
HTTPS connection to apis.tdameritrade.com:443 (41) | Closed. | 2018-05-23 12:24:20

TD Ameritrade | Connecting. | 2018-05-23 12:24:24
TD Ameritrade | Logging in. (Step 1 of 3) | 2018-05-23 12:24:24
HTTPS connection to apis.tdameritrade.com:443 (52) | Creating socket. Using TLS 1.0. | 2018-05-23 12:24:24
HTTPS connection to apis.tdameritrade.com:443 (52) | Connecting to IP: 216.105.251.201. | 2018-05-23 12:24:24
TD Ameritrade | Authorized for streamer data. Account: 86*** | 2018-05-23 12:24:25
TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2018-05-23 12:24:25
TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2018-05-23 12:24:25
TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2018-05-23 12:24:25
TD Ameritrade | Connected to data and trading server. | 2018-05-23 12:24:25
TD Ameritrade | Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. | 2018-05-23 12:24:25 *
Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2018-05-23 12:24:25
TD Ameritrade | Starting real-time market data updates for: ESM18. ID: 1 | 2018-05-23 12:24:25
TD Ameritrade | Requesting security definition data for: ESM18. ID: 1 | 2018-05-23 12:24:25
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESM18 | 2018-05-23 12:24:25
Intraday data recording state for symbol ESM18 is set to download 'Pending'. | 2018-05-23 12:24:25
Delaying start of download for ESM18 | 2018-05-23 12:24:25
TD Ameritrade | Starting real-time market data updates for: ES. ID: 2 | 2018-05-23 12:24:25
TD Ameritrade | Requesting security definition data for: ES. ID: 2 | 2018-05-23 12:24:25
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES | 2018-05-23 12:24:25
Intraday data recording state for symbol ES is set to download 'Pending'. | 2018-05-23 12:24:25
TD Ameritrade | Starting real-time market data updates for: GEM18. ID: 3 | 2018-05-23 12:24:25
TD Ameritrade | Requesting security definition data for: GEM18. ID: 3 | 2018-05-23 12:24:25
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: GEM18 | 2018-05-23 12:24:25
Intraday data recording state for symbol GEM18 is set to download 'Pending'. | 2018-05-23 12:24:25
TD Ameritrade | Streamer request #7 initiated. | 2018-05-23 12:24:26
HTTPS connection to ameritrade02.streamer.com:443 (53) | Creating socket. Using TLS 1.0. | 2018-05-23 12:24:26
HTTPS connection to ameritrade02.streamer.com:443 (53) | Connecting to IP: 216.105.251.38. | 2018-05-23 12:24:26
TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-1 | 2018-05-23 12:24:27
HTTPS connection to ameritrade02.streamer.com:443 (43) | Socket gracefully closed by remote side. | 2018-05-23 12:24:27
HTTPS connection to ameritrade02.streamer.com:443 (43) | Closed. | 2018-05-23 12:24:27
Requesting market depth updates for: ESM18 if supported. | 2018-05-23 12:24:30
TD Ameritrade | Old streamer request finished. Request ID: 7. | 2018-05-23 12:24:31
HTTPS connection to ameritrade02.streamer.com:443 (53) | Initiating close of socket by core. | 2018-05-23 12:24:31
HTTPS connection to ameritrade02.streamer.com:443 (53) | Shutdown started. Waiting for graceful close. | 2018-05-23 12:24:31
HD Request # 14 | Downloading Intraday chart data for ESM18 to the file ESM18.scid. Service: cme | 2018-05-23 12:24:32
HD Request # 14 | Download start date-time: 2018-05-23 12:09:14.000 | 2018-05-23 12:24:32
HD Request # 14 | Using server: ds7.sierracharts.com port 10149 | 2018-05-23 12:24:32
Socket (54) | Creating socket. | 2018-05-23 12:24:32
Socket (54) | Connecting to IP: 8.18.161.133. | 2018-05-23 12:24:32
TD Ameritrade | Level 2 request: |S=TOTAL_VIEW&C=SUBS&P=ESM18>AD&T=0+1+2+3 | 2018-05-23 12:24:32
TD Ameritrade | Streamer request #8 initiated. | 2018-05-23 12:24:32
HTTPS connection to ameritrade02.streamer.com:443 (55) | Creating socket. Using TLS 1.0. | 2018-05-23 12:24:32
HTTPS connection to ameritrade02.streamer.com:443 (55) | Connecting to IP: 216.105.251.38. | 2018-05-23 12:24:32
HD Request # 14 | Setting DTC encoding to Binary VLS | 2018-05-23 12:24:32
HD Request # 14 | Sending historical data logon request message. | 2018-05-23 12:24:32
HD Request # 14 | Requesting Intraday data. Start date-time: 2018-05-23 12:09:14. Record interval: 1. Symbol: ESM18 | 2018-05-23 12:24:32
HD Request # 14 | Decompressing data. | 2018-05-23 12:24:32
HD Request # 14 | Receiving Intraday data for ESM18 starting at 2018-05-23 12:09:14 | 2018-05-23 12:24:32
HD Request # 14 | Timestamp of first Intraday data file record written: 2018-05-23 12:09:14 | 2018-05-23 12:24:32
Socket (54) | Initiating close of socket by core. | 2018-05-23 12:24:32
Socket (54) | Shutdown started. Waiting for graceful close. | 2018-05-23 12:24:32
Historical data download thread signaled to stop. | 2018-05-23 12:24:32
HD Request # 14 | Received 248 records from 2018-05-23 12:09:14 to 2018-05-23 12:14:32 (5.3 minutes) and wrote 248 records for ESM18 | 2018-05-23 12:24:32
HD Request # 14 | Completion time: 1s | 2018-05-23 12:24:32
HD Request # 14 | Intraday data download complete for ESM18. Unique request ID: 13 | 2018-05-23 12:24:32
Removed historical data download ID 13 | 2018-05-23 12:24:32
Real-time Intraday chart data file updates started for ESM18 | 2018-05-23 12:24:32
Opened cached Intraday file: C:\SierraChart\Data\ESM18.scid | 2018-05-23 12:24:32
Intraday chart data file opened for ESM18 | 2018-05-23 12:24:32
TD Ameritrade | Using primary service for historical data for ESM18 | 2018-05-23 12:24:32
Intraday data recording state for symbol ESM18 is set to download 'Pending'. | 2018-05-23 12:24:32

HD Request # 15 | Downloading Intraday chart data for ESM18 to the file ESM18.scid. Service: tda | 2018-05-23 12:24:32
HD Request # 15 | Download start date-time: 2018-05-23 12:14:32.000 | 2018-05-23 12:24:32
HD Request # 15 | Requesting 0 days of historical Minute data. | 2018-05-23 12:24:32
HD Request # 16 | Downloading Intraday chart data for ES to the file ES.scid. Service: equities.us | 2018-05-23 12:24:32
HD Request # 16 | Download start date-time: 2018-05-23 12:24:19.000 | 2018-05-23 12:24:32
HD Request # 16 | Using server: ds1.sierracharts.com port 10150 | 2018-05-23 12:24:32
Socket (56) | Creating socket. | 2018-05-23 12:24:32
Socket (56) | Connecting to IP: 8.18.161.135. | 2018-05-23 12:24:32
HD Request # 15 | Receiving Intraday data for ESM18 starting at 2018-05-23 04:00:00 | 2018-05-23 12:24:32
HD Request # 15 | Received 1 record from 2018-05-23 04:00:00 to 2018-05-23 04:00:00 (0.0 seconds) and wrote 0 records for ESM18 | 2018-05-23 12:24:32
HD Request # 15 | Completion time: 0s | 2018-05-23 12:24:32
HD Request # 15 | Intraday data download complete for ESM18. Unique request ID: 16 | 2018-05-23 12:24:32
Removed historical data download ID 16 | 2018-05-23 12:24:32
Real-time Intraday chart data file updates started for ESM18 | 2018-05-23 12:24:32
Opened cached Intraday file: C:\SierraChart\Data\ESM18.scid | 2018-05-23 12:24:32
Intraday chart data file opened for ESM18 | 2018-05-23 12:24:32

Socket (54) | Socket gracefully closed by remote side. | 2018-05-23 12:24:32
Socket (54) | Closed. | 2018-05-23 12:24:32
TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-1 | 2018-05-23 12:24:32
HTTPS connection to ameritrade02.streamer.com:443 (53) | Socket gracefully closed by remote side. | 2018-05-23 12:24:32
HTTPS connection to ameritrade02.streamer.com:443 (53) | Closed. | 2018-05-23 12:24:32
HD Request # 16 | Setting DTC encoding to Binary VLS | 2018-05-23 12:24:32
HD Request # 16 | Sending historical data logon request message. | 2018-05-23 12:24:32
HD Request # 16 | Requesting Intraday data. Start date-time: 2018-05-23 12:24:19. Record interval: 1. Symbol: ES | 2018-05-23 12:24:32
HD Request # 16 | Decompressing data. | 2018-05-23 12:24:33
Socket (56) | Initiating close of socket by core. | 2018-05-23 12:24:33
Socket (56) | Shutdown started. Waiting for graceful close. | 2018-05-23 12:24:33
Historical data download thread signaled to stop. | 2018-05-23 12:24:33
HD Request # 16 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES | 2018-05-23 12:24:33
HD Request # 16 | Completion time: 0s | 2018-05-23 12:24:33
HD Request # 16 | Intraday data download complete for ES. Unique request ID: 14 | 2018-05-23 12:24:33
Removed historical data download ID 14 | 2018-05-23 12:24:33
Real-time Intraday chart data file updates started for ES | 2018-05-23 12:24:33
Opened cached Intraday file: C:\SierraChart\Data\ES.scid | 2018-05-23 12:24:33
Intraday chart data file opened for ES | 2018-05-23 12:24:33
TD Ameritrade | Using primary service for historical data for ES | 2018-05-23 12:24:33
Intraday data recording state for symbol ES is set to download 'Pending'. | 2018-05-23 12:24:33

HD Request # 17 | Downloading Intraday chart data for ES to the file ES.scid. Service: equities.us | 2018-05-23 12:24:33
HD Request # 17 | Download start date-time: 2018-05-23 12:24:19.000 | 2018-05-23 12:24:33
HD Request # 17 | Requesting 0 days of historical Minute data. | 2018-05-23 12:24:33
HD Request # 18 | Downloading Intraday chart data for GEM18 to the file GEM18.scid. Service: cme | 2018-05-23 12:24:33
HD Request # 18 | Download start date-time: 2018-05-23 12:08:53.000 | 2018-05-23 12:24:33
HD Request # 18 | Using server: ds7.sierracharts.com port 10149 | 2018-05-23 12:24:33
Socket (57) | Creating socket. | 2018-05-23 12:24:33
Socket (57) | Connecting to IP: 8.18.161.133. | 2018-05-23 12:24:33
Socket (56) | Socket gracefully closed by remote side. | 2018-05-23 12:24:33
Socket (56) | Closed. | 2018-05-23 12:24:33
HD Request # 17 | Receiving Intraday data for ES starting at 2018-05-23 06:30:00 | 2018-05-23 12:24:33
HD Request # 17 | Received 354 records from 2018-05-23 06:30:00 to 2018-05-23 12:23:00 (5.9 hours) and wrote 0 records for ES | 2018-05-23 12:24:33
HD Request # 17 | Timestamp of first Intraday data file record written: 2018-05-23 12:24:19 | 2018-05-23 12:24:33
Added 10 Time and Sales records to Intraday data file for ES after download. | 2018-05-23 12:24:33
HD Request # 17 | Completion time: 0s | 2018-05-23 12:24:33
HD Request # 17 | Intraday data download complete for ES. Unique request ID: 17 | 2018-05-23 12:24:33
Removed historical data download ID 17 | 2018-05-23 12:24:33
Real-time Intraday chart data file updates started for ES | 2018-05-23 12:24:33
Opened cached Intraday file: C:\SierraChart\Data\ES.scid | 2018-05-23 12:24:33
Intraday chart data file opened for ES | 2018-05-23 12:24:33

HD Request # 18 | Setting DTC encoding to Binary VLS | 2018-05-23 12:24:33
HD Request # 18 | Sending historical data logon request message. | 2018-05-23 12:24:33
HD Request # 18 | Requesting Intraday data. Start date-time: 2018-05-23 12:08:53. Record interval: 1. Symbol: GEM18 | 2018-05-23 12:24:33
HD Request # 18 | Decompressing data. | 2018-05-23 12:24:33
HD Request # 18 | Receiving Intraday data for GEM18 starting at 2018-05-23 12:08:53 | 2018-05-23 12:24:33
HD Request # 18 | Timestamp of first Intraday data file record written: 2018-05-23 12:08:53 | 2018-05-23 12:24:33
Socket (57) | Initiating close of socket by core. | 2018-05-23 12:24:33
Socket (57) | Shutdown started. Waiting for graceful close. | 2018-05-23 12:24:33
Historical data download thread signaled to stop. | 2018-05-23 12:24:33
HD Request # 18 | Received 33 records from 2018-05-23 12:08:53 to 2018-05-23 12:14:30 (5.6 minutes) and wrote 33 records for GEM18 | 2018-05-23 12:24:33
HD Request # 18 | Completion time: 0s | 2018-05-23 12:24:33
HD Request # 18 | Intraday data download complete for GEM18. Unique request ID: 15 | 2018-05-23 12:24:33
Removed historical data download ID 15 | 2018-05-23 12:24:33
Real-time Intraday chart data file updates started for GEM18 | 2018-05-23 12:24:33
Opened cached Intraday file: C:\SierraChart\Data\GEM18.scid | 2018-05-23 12:24:33
Intraday chart data file opened for GEM18 | 2018-05-23 12:24:33
TD Ameritrade | Using primary service for historical data for GEM18 | 2018-05-23 12:24:33
Intraday data recording state for symbol GEM18 is set to download 'Pending'. | 2018-05-23 12:24:33

HD Request # 19 | Downloading Intraday chart data for GEM18 to the file GEM18.scid. Service: tda | 2018-05-23 12:24:33
HD Request # 19 | Download start date-time: 2018-05-23 12:14:30.000 | 2018-05-23 12:24:33
HD Request # 19 | Requesting 0 days of historical Minute data. | 2018-05-23 12:24:33
Socket (57) | Socket gracefully closed by remote side. | 2018-05-23 12:24:33
Socket (57) | Closed. | 2018-05-23 12:24:33
HD Request # 19 | Receiving Intraday data for GEM18 starting at 2018-05-23 04:00:00 | 2018-05-23 12:24:34
HD Request # 19 | Received 1 record from 2018-05-23 04:00:00 to 2018-05-23 04:00:00 (0.0 seconds) and wrote 0 records for GEM18 | 2018-05-23 12:24:34
HD Request # 19 | Completion time: 2s | 2018-05-23 12:24:34
HD Request # 19 | Intraday data download complete for GEM18. Unique request ID: 18 | 2018-05-23 12:24:34
Removed historical data download ID 18 | 2018-05-23 12:24:34
Real-time Intraday chart data file updates started for GEM18 | 2018-05-23 12:24:34
Opened cached Intraday file: C:\SierraChart\Data\GEM18.scid | 2018-05-23 12:24:34
Intraday chart data file opened for GEM18 | 2018-05-23 12:24:34
[2018-05-23 20:03:36]
[Go To First Post]
Sierra Chart - Max - Posts: 5605
From User:
Figured it out. Need Money in my account
Sierra Chart Support
[2018-05-23 21:44:56]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, this is correct:


TD Ameritrade | Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. | 2018-05-23 12:24:25 *
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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