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Problem with proxy settings.

View Count: 1252

[2018-05-23 16:02:39]
[Go To First Post]
User117162 - Posts: 1
Hello, i am having trouble to connect with my proxy settings. Need support to configure it, please. The message log is as it follows:

HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:09
HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2018-05-23 16:51:09
Reading Internal Order ID file. | 2018-05-23 16:51:09
HTTPS connection to www.sierrachart.com:443 (2) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:10 *
Reading Trade Orders file. | 2018-05-23 16:51:14
Reading Trade Positions file. | 2018-05-23 16:51:14
Listening on UDP port 22904. | 2018-05-23 16:51:14
Software version: 1746 64-bit | 2018-05-23 16:51:14
Usage end date: 2018-06-18 | 2018-05-23 16:51:14
Enabled for: Advanced Features. | 2018-05-23 16:51:14
Enabled for: Advanced Features 2. | 2018-05-23 16:51:14
Enabled for: Sierra Chart Historical Data Service. | 2018-05-23 16:51:14
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-23 16:51:14
Current selected Data/Trading service: BitMEX Trading Direct | 2018-05-23 16:51:14
Chart Update Interval: 500 | 2018-05-23 16:51:14
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2018-05-23 16:51:14
2018-05-23 12:51:14 Local computer time | 2018-05-23 16:51:14
2018-05-23 15:51:14 Local computer time in UTC | 2018-05-23 16:51:14
2018-05-23 16:51:14 Local computer time in SC Time Zone | 2018-05-23 16:51:14
Program path: C:\SierraChart\ | 2018-05-23 16:51:14
Data Files path: C:\SierraChart\Data\ | 2018-05-23 16:51:14
OS Version Number: 10.0 | 2018-05-23 16:51:14
Locale Setting: C | 2018-05-23 16:51:14

Checking for new symbol settings for service code bitmex.exchange.trading | 2018-05-23 16:51:14
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:14
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-05-23 16:51:14
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-05-23 16:51:14
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-05-23 16:51:14
HTTPS connection to www.sierrachart.com:443 (4) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:15 *
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-05-23 16:51:15
HTTP request 1 for symbol settings MD5 for bitmex.exchange.trading Connection for request failed. Reason: Error connecting to HTTP server. | 2018-05-23 16:51:15
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-05-23 16:51:15

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:18
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:18
BitMEX WebSocket socket (5) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:19
BitMEX WebSocket socket (5) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:19
BitMEX WebSocket socket (5) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:20 *
BitMEX WebSocket socket (5) | Initiating close of socket by core. | 2018-05-23 16:51:20
BitMEX WebSocket socket (5) | Closed. | 2018-05-23 16:51:20
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:20
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:20
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:20
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:20
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:20
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:20

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:23
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:23
BitMEX WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:23
BitMEX WebSocket socket (6) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:23
BitMEX WebSocket socket (6) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:24 *
BitMEX WebSocket socket (6) | Initiating close of socket by core. | 2018-05-23 16:51:24
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:24
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:24
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:24
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:24
BitMEX WebSocket socket (6) | Closed. | 2018-05-23 16:51:24
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:24
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:24

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:27
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:27
BitMEX WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:27
BitMEX WebSocket socket (7) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:27
BitMEX WebSocket socket (7) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:28 *
BitMEX WebSocket socket (7) | Initiating close of socket by core. | 2018-05-23 16:51:28
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:28
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:28
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:28
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:28
BitMEX WebSocket socket (7) | Closed. | 2018-05-23 16:51:28
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:28
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:28

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:31
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:31
BitMEX WebSocket socket (8) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:31
BitMEX WebSocket socket (8) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:31
BitMEX WebSocket socket (8) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:32 *
BitMEX WebSocket socket (8) | Initiating close of socket by core. | 2018-05-23 16:51:32
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:32
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:32
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:32
BitMEX WebSocket socket (8) | Closed. | 2018-05-23 16:51:32
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:32
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:32
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:32

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:35
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:35
BitMEX WebSocket socket (9) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:35
BitMEX WebSocket socket (9) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:35
BitMEX WebSocket socket (9) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:36 *
BitMEX WebSocket socket (9) | Initiating close of socket by core. | 2018-05-23 16:51:36
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:36
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:36
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:36
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:36
BitMEX WebSocket socket (9) | Closed. | 2018-05-23 16:51:36
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:36
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:36

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:39
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:39
BitMEX WebSocket socket (10) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:39
BitMEX WebSocket socket (10) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:39
BitMEX WebSocket socket (10) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:40 *
BitMEX WebSocket socket (10) | Initiating close of socket by core. | 2018-05-23 16:51:40
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:40
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:40
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:40
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:40
BitMEX WebSocket socket (10) | Closed. | 2018-05-23 16:51:40
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:40
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:40

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:43
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:43
BitMEX WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:43
BitMEX WebSocket socket (11) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:43
BitMEX WebSocket socket (11) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:45 *
BitMEX WebSocket socket (11) | Initiating close of socket by core. | 2018-05-23 16:51:45
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:45
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:45
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:45
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:45
BitMEX WebSocket socket (11) | Closed. | 2018-05-23 16:51:45
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:45
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:45

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:48
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:48
BitMEX WebSocket socket (12) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:48
BitMEX WebSocket socket (12) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:48
BitMEX WebSocket socket (12) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:49 *
BitMEX WebSocket socket (12) | Initiating close of socket by core. | 2018-05-23 16:51:49
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:49
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:49
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:49
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:49
BitMEX WebSocket socket (12) | Closed. | 2018-05-23 16:51:49
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:49
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:49

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:52
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:52
BitMEX WebSocket socket (13) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:52
BitMEX WebSocket socket (13) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:52
BitMEX WebSocket socket (13) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:53 *
BitMEX WebSocket socket (13) | Initiating close of socket by core. | 2018-05-23 16:51:53
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:53
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:53
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:53
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:53
BitMEX WebSocket socket (13) | Closed. | 2018-05-23 16:51:53
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:53
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:53

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2018-05-23 16:51:56
BitMEX WebSocket | Connecting to WebSocket server. | 2018-05-23 16:51:56
BitMEX WebSocket socket (14) | Creating socket. Using TLS 1.2. | 2018-05-23 16:51:56
BitMEX WebSocket socket (14) | Connecting to IP: 52.49.187.169. | 2018-05-23 16:51:56
BitMEX WebSocket socket (14) | Connect event error. Windows error code 10061: Nenhuma conexão pôde ser feita porque a máquina de destino as recusou ativamente. | 2018-05-23 16:51:57 *
BitMEX WebSocket socket (14) | Initiating close of socket by core. | 2018-05-23 16:51:57
BitMEX WebSocket | WebSocket closed. | 2018-05-23 16:51:57
BitMEX Trading Direct | WebSocket closed. | 2018-05-23 16:51:57
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-23 16:51:57
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:57
BitMEX WebSocket socket (14) | Closed. | 2018-05-23 16:51:57
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:57
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-23 16:51:57
File >> Disconnect selected. | 2018-05-23 16:51:58
BitMEX Trading Direct | Disconnected. | 2018-05-23 16:51:58
The message log has been sent to support. | 2018-05-23 16:53:17 *
HTTPS connection to 10.100.52.4:3128 (15) | Creating socket. Using TLS 1.2. | 2018-05-23 16:53:17
HTTPS connection to 10.100.52.4:3128 (15) | Connecting to IP: 10.100.52.4. | 2018-05-23 16:53:17
HTTPS connection to 10.100.52.4:3128 (15) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number | 2018-05-23 16:53:17
HTTPS connection to 10.100.52.4:3128 (15) | Received socket Close event. | 2018-05-23 16:53:17
HTTPS connection to 10.100.52.4:3128 (15) | Initiating close of socket by core. | 2018-05-23 16:53:17
There was an error sending the Message Log. Connection for request failed. Reason: HTTP server closed the connection for unknown reason after sending initial request. | 2018-05-23 16:53:17 *
HTTPS connection to 10.100.52.4:3128 (15) | Shutdown started. Waiting for graceful close. | 2018-05-23 16:53:17
HTTPS connection to 10.100.52.4:3128 (15) | Timed out waiting for shutdown. Performing an immediate socket close. | 2018-05-23 16:54:22
HTTPS connection to 10.100.52.4:3128 (15) | Closed. | 2018-05-23 16:54:22
HTTPS connection to 10.100.52.4:3128 (15) | Deleting network socket now after delay. | 2018-05-23 16:54:52
imageerro.jpg / V - Attached On 2018-05-23 15:59:18 UTC - Size: 422.37 KB - 275 views
Attachment Deleted.
[2018-05-23 18:47:10]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
What type of proxy server are you using? Is it a HTTP proxy or does it use SOCKS 5? And does it support TLS version 1.2?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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