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Direct MessagesDate/Time: Sun, 05 May 2024 07:55:06 +0000
help with alert condition
View Count: 846
| [2018-05-14 19:07:10] |
| User418587 - Posts: 5 |
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I would like to utilize your phone support.
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| [2018-05-14 22:20:43] |
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We need to have an idea though as to what kind of an alert condition you require and the degree of complexity. And we assume you understand that this is an extra cost?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-14 22:21:03
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| [2018-05-14 22:44:22] |
| User418587 - Posts: 5 |
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I have a custom study and I created an alert condition based on the custom study. It's pretty basic but SC is only picking up some of the alerts. When I replay it the same thing happens but when I 'stop' replay it recalculates and all the alerts show up. I am wondering if I just have a wrong setting checked? Yes I know it is an extra cost.
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| [2018-05-18 23:11:20] |
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We apologize for the late follow-up with this. We did not have time to get to this until now. We can have a look at this. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know if you would still like the call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-21 00:47:09] |
| User418587 - Posts: 5 |
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Yes I do. That is the correct telephone number.
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| [2018-05-23 18:09:55] |
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We apologize for the delay. We can call you today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-23 18:14:10] |
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1. Let us know when would be a good time for us to call. Afternoons (EST time) work best for us. 2. Please top up your Services Balance by at least 25 USD here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support |
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