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Date/Time: Mon, 29 Apr 2024 01:05:33 +0000



payment done but not getting connected

View Count: 910

[2018-05-14 04:09:36]
Neville Reys - Posts: 1
Ticket ID: 1526270340992
Account Name: neville15
Amount Paid: 64.00 USD
Payment Processor: DalPay
Transaction/Order ID: 150433.4338938
Statement Descriptor: dalpay.is SIERRACH
Would Appreciate if you could please look into the problem and sort this out, so I can start with my trading at the earliest.
[2018-05-14 04:39:17]
Sierra Chart Engineering - Posts: 104368
It seems as though you have another account because this payment is to an account which does not show Sierra Chart has even been used on.

In Sierra Chart select Help >> About and let us know what it says after Account Name.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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