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Direct MessagesDate/Time: Sun, 05 May 2024 01:10:00 +0000
CTS T4
View Count: 658
| [2018-05-11 12:24:59] |
| nateib - Posts: 11 |
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Hello, So I got everything setup with Amp and CTS T4. I wasn't able to connect to data through the CTS FIX. So I paid the $10 for the advance connection but my trades didn't go through. So I withdrew my money from AMP and will not be using AMP or CTS. Can I get a credit for the $10? Thanks for your consideration, Ian B |
| [2018-05-11 17:13:55] |
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Yes we can do the refund but we can help you with the issue with orders getting rejected or as you say "didn't go through". That is certainly resolvable.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-20 23:39:56] |
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We will take care of the credit for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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