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CTS - No real time data

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[2018-05-01 16:51:27] #1 [Go To First Post]
User618270 - Posts: 2
Hi, I am setting up my new account to use my Topsteptrader combine with Sierra Chart, I have followed all the instructions for the connection. I have the historical data feed loaded in my graphics, but I do not have data in real time. Might you help me? Reading Internal Order ID file. \| 2018-05-01 17:28:49 Reading Trade Orders file. \| 2018-05-01 17:28:49 Reading Trade Positions file. \| 2018-05-01 17:28:49 Listening on UDP port 22903. \| 2018-05-01 17:28:49 Software version: 1738 32-bit \| 2018-05-01 17:28:49 Usage end date: 2018-06-01 \| 2018-05-01 17:28:49 Enabled for: Advanced Features. \| 2018-05-01 17:28:49 Enabled for: Advanced Features 2. \| 2018-05-01 17:28:49 Enabled for: Sierra Chart Historical Data Service. \| 2018-05-01 17:28:49 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-05-01 17:28:49 Current selected Data/Trading service: CTS T4 FIX \| 2018-05-01 17:28:49 Chart Update Interval: 40 \| 2018-05-01 17:28:49 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2018-05-01 17:28:49 2018-05-01 17:28:49 Local computer time \| 2018-05-01 17:28:49 2018-05-01 15:28:49 Local computer time in UTC \| 2018-05-01 17:28:49 2018-05-01 17:28:49 Local computer time in SC Time Zone \| 2018-05-01 17:28:49 2018-05-01 15:28:51 Server time in UTC \| 2018-05-01 17:28:49 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2018-05-01 17:28:49 Program path: C:\SierraChart\ \| 2018-05-01 17:28:49 Data Files path: C:\SierraChart\Data\ \| 2018-05-01 17:28:49 OS Version Number: 6.1 \| 2018-05-01 17:28:49 Locale Setting: C \| 2018-05-01 17:28:49 Checking for new symbol settings for service code cts \| 2018-05-01 17:28:49 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-05-01 17:28:49 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-05-01 17:28:49 Received 5 login tokens. \| 2018-05-01 17:28:50 Requesting symbol settings for service code cts. Overwrite = off. \| 2018-05-01 17:28:50 Symbol settings received. \| 2018-05-01 17:28:51 Processed 1317 symbol settings. \| 2018-05-01 17:28:52 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-05-01 17:28:52 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-05-01 17:28:52 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-05-01 17:28:55 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-05-01 17:28:55 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2018-05-01 17:28:55 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-01 17:28:55 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2018-05-01 17:28:55 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-05-01 17:28:56 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2018-05-01 17:28:56 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-05-01 17:28:56 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-01 17:28:56 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2018-05-01 17:28:56 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-05-01 17:28:58 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-05-01 17:28:58 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-05-01 17:28:58 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-01 17:28:58 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-05-01 17:28:58 Files to Open on Start up \| Opening file: Overlay.cht \| 2018-05-01 17:28:59 ES.20180600.CME_Eq 1 Min #1 \| Reloading chart. \| 2018-05-01 17:28:59 6E.20180600.CME_Fo 1 Min #2 \| Reloading chart. \| 2018-05-01 17:28:59 NQ.20180600.CME_Eq 1 Min #3 \| Reloading chart. \| 2018-05-01 17:28:59 ES.20180600.CME_Eq 1 Min #4 \| Reloading chart. \| 2018-05-01 17:28:59 Files to Open on Start up \| Opening file: JIGSAW 6E.Cht \| 2018-05-01 17:28:59 6E.20180600.CME_Fo 400 Trades #3 \| Reloading chart. \| 2018-05-01 17:29:00 6E.20180600.CME_Fo #4 \| Reloading chart. \| 2018-05-01 17:29:00 6E.20180600.CME_Fo 10 Sec #2 \| Reloading chart. \| 2018-05-01 17:29:01 6E.20180600.CME_Fo Point & Figure 1-8 #1 \| Reloading chart. \| 2018-05-01 17:29:01 + Loading market depth data. \| 2018-05-01 17:29:01 Loaded depth data records for 6E.20180600.CME_Fo 2018-05-01 from 2018-05-01 12:02:04 to 2018-05-01 14:51:17. \| 2018-05-01 17:29:02 6E.20180600.CME_Fo Point & Figure 1-8 #6 \| Reloading chart. \| 2018-05-01 17:29:02 6E.20180600.CME_Fo 0.00040 Range #5 \| Reloading chart. \| 2018-05-01 17:29:02 Files to Open on Start up \| Opening file: JIGSAW SP.Cht \| 2018-05-01 17:29:02 ES.20180600.CME_Eq Point & Figure 1-4 #3 \| Reloading chart. \| 2018-05-01 17:29:02 ES.20180600.CME_Eq 10 Sec #6 \| Reloading chart. \| 2018-05-01 17:29:03 ES.20180600.CME_Eq 900 Trades #1 \| Reloading chart. \| 2018-05-01 17:29:04 ES.20180600.CME_Eq #2 \| Reloading chart. \| 2018-05-01 17:29:04 ES.20180600.CME_Eq Point & Figure 1-4 #4 \| Reloading chart. \| 2018-05-01 17:29:04 + Loading market depth data. \| 2018-05-01 17:29:06 Loaded depth data records for ES.20180600.CME_Eq 2018-05-01 from 2018-05-01 12:02:06 to 2018-05-01 14:51:17. \| 2018-05-01 17:29:07 ES.20180600.CME_Eq 1.50 Range #5 \| Reloading chart. \| 2018-05-01 17:29:07 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Overlay.cht \| 2018-05-01 17:29:07 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Overlay.cht \| 2018-05-01 17:29:07 Using Bid/Ask average for last trade price for ES.20180600.CME_Eq \| 2018-05-01 17:29:09 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES.20180600.CME_Eq \| 2018-05-01 17:29:09 Intraday data recording state for symbol ES.20180600.CME_Eq is set to download 'Pending'. \| 2018-05-01 17:29:09 ES.20180600.CME_Eq 1 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: Overlay.cht \| 2018-05-01 17:29:09 HD Request # 2 \| Downloading Intraday chart data for ES.20180600.CME_Eq to the file ES.20180600.CME_Eq.scid. Service: cme \| 2018-05-01 17:29:09 HD Request # 2 \| Download start date-time: 2018-05-01 16:52:44.000 \| 2018-05-01 17:29:09 HD Request # 2 \| Using server: ds7.sierracharts.com port 10149 \| 2018-05-01 17:29:09 Socket (6) \| Creating socket. \| 2018-05-01 17:29:10 Socket (6) \| Connecting to IP: 8.18.161.133. \| 2018-05-01 17:29:10 Using Bid/Ask average for last trade price for 6E.20180600.CME_Fo \| 2018-05-01 17:29:10 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: 6E.20180600.CME_Fo \| 2018-05-01 17:29:10 Intraday data recording state for symbol 6E.20180600.CME_Fo is set to download 'Pending'. \| 2018-05-01 17:29:10 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: NQ.20180600.CME_Eq \| 2018-05-01 17:29:10 Intraday data recording state for symbol NQ.20180600.CME_Eq is set to download 'Pending'. \| 2018-05-01 17:29:10 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2018-05-01 17:29:10 HD Request # 2 \| Sending historical data logon request message. \| 2018-05-01 17:29:10 HD Request # 2 \| Requesting Intraday data. Start date-time: 2018-05-01 16:52:44. Record interval: 0. Symbol: ESM18 \| 2018-05-01 17:29:10 6E.20180600.CME_Fo Point & Figure 1-8 #1 \| Reloading chart. \| 2018-05-01 17:29:10 HD Request # 2 \| Decompressing data. \| 2018-05-01 17:29:10 HD Request # 2 \| Receiving Intraday data for ES.20180600.CME_Eq starting at 2018-05-01 16:52:44 \| 2018-05-01 17:29:11 HD Request # 2 \| Timestamp of first Intraday data file record written: 2018-05-01 16:52:45 \| 2018-05-01 17:29:11 6E.20180600.CME_Fo Point & Figure 1-8 #6 \| Reloading chart. \| 2018-05-01 17:29:11 Socket (6) \| Initiating close of socket by core. \| 2018-05-01 17:29:11 Socket (6) \| Shutdown started. Waiting for graceful close. \| 2018-05-01 17:29:11 HD Request # 2 \| Historical data for ES.20180600.CME_Eq is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-05-01 17:29:11 Historical data download thread signaled to stop. \| 2018-05-01 17:29:11 HD Request # 2 \| Received 39780 records from 2018-05-01 16:52:44 to 2018-05-01 17:19:13 (26.5 minutes) and wrote 39779 records for ES.20180600.CME_Eq \| 2018-05-01 17:29:11 HD Request # 2 \| Completion time: 2s \| 2018-05-01 17:29:11 HD Request # 2 \| Intraday data download complete for ES.20180600.CME_Eq. Unique request ID: 1 \| 2018-05-01 17:29:11 Removed historical data download ID 1 \| 2018-05-01 17:29:11 CTS T4 FIX \| Using primary service for historical data for ES.20180600.CME_Eq \| 2018-05-01 17:29:11 HD Request # 2 \| Download from primary service not started due to error. \| 2018-05-01 17:29:11 HD Request # 3 \| Downloading Intraday chart data for 6E.20180600.CME_Fo to the file 6E.20180600.CME_Fo.scid. Service: cme \| 2018-05-01 17:29:11 HD Request # 3 \| Download start date-time: 2018-05-01 16:52:44.000 \| 2018-05-01 17:29:11 HD Request # 3 \| Using server: ds1.sierracharts.com port 10150 \| 2018-05-01 17:29:11 Chart #1 has tagged chart #5 for full recalculation. Chartbook: JIGSAW 6E.Cht \| 2018-05-01 17:29:11 Chart #1 has tagged chart #5 for full recalculation. Chartbook: JIGSAW 6E.Cht \| 2018-05-01 17:29:11 6E.20180600.CME_Fo 0.00040 Range #5 \| Reloading chart. \| 2018-05-01 17:29:11 Socket (6) \| Socket gracefully closed by remote side. \| 2018-05-01 17:29:11 Socket (6) \| Closed. \| 2018-05-01 17:29:11 Socket (7) \| Creating socket. \| 2018-05-01 17:29:11 Socket (7) \| Connecting to IP: 8.18.161.135. \| 2018-05-01 17:29:11 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2018-05-01 17:29:12 HD Request # 3 \| Sending historical data logon request message. \| 2018-05-01 17:29:12 HD Request # 3 \| Requesting Intraday data. Start date-time: 2018-05-01 16:52:44. Record interval: 0. Symbol: 6EM18 \| 2018-05-01 17:29:12 HD Request # 3 \| Decompressing data. \| 2018-05-01 17:29:12 ES.20180600.CME_Eq Point & Figure 1-4 #3 \| Reloading chart. \| 2018-05-01 17:29:12 HD Request # 3 \| Receiving Intraday data for 6E.20180600.CME_Fo starting at 2018-05-01 16:52:44 \| 2018-05-01 17:29:12 HD Request # 3 \| Timestamp of first Intraday data file record written: 2018-05-01 16:52:46 \| 2018-05-01 17:29:12 Socket (7) \| Initiating close of socket by core. \| 2018-05-01 17:29:12 Socket (7) \| Shutdown started. Waiting for graceful close. \| 2018-05-01 17:29:12 HD Request # 3 \| Historical data for 6E.20180600.CME_Fo is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-05-01 17:29:13 Historical data download thread signaled to stop. \| 2018-05-01 17:29:13 HD Request # 3 \| Received 5271 records from 2018-05-01 16:52:44 to 2018-05-01 17:19:14 (26.5 minutes) and wrote 5268 records for 6E.20180600.CME_Fo \| 2018-05-01 17:29:13 HD Request # 3 \| Completion time: 1s \| 2018-05-01 17:29:13 HD Request # 3 \| Intraday data download complete for 6E.20180600.CME_Fo. Unique request ID: 2 \| 2018-05-01 17:29:13 Removed historical data download ID 2 \| 2018-05-01 17:29:13 CTS T4 FIX \| Using primary service for historical data for 6E.20180600.CME_Fo \| 2018-05-01 17:29:13 HD Request # 3 \| Download from primary service not started due to error. \| 2018-05-01 17:29:13 HD Request # 4 \| Downloading Intraday chart data for NQ.20180600.CME_Eq to the file NQ.20180600.CME_Eq.scid. Service: cme \| 2018-05-01 17:29:13 HD Request # 4 \| Download start date-time: 2018-05-01 16:52:56.000 \| 2018-05-01 17:29:13 HD Request # 4 \| Using server: ds7.sierracharts.com port 10149 \| 2018-05-01 17:29:13 Socket (8) \| Creating socket. \| 2018-05-01 17:29:13 Socket (8) \| Connecting to IP: 8.18.161.133. \| 2018-05-01 17:29:13 Socket (7) \| Socket gracefully closed by remote side. \| 2018-05-01 17:29:13 Socket (7) \| Closed. \| 2018-05-01 17:29:13 ES.20180600.CME_Eq 10 Sec #6 \| Reloading chart. \| 2018-05-01 17:29:13 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2018-05-01 17:29:13 HD Request # 4 \| Sending historical data logon request message. \| 2018-05-01 17:29:13 HD Request # 4 \| Requesting Intraday data. Start date-time: 2018-05-01 16:52:56. Record interval: 0. Symbol: NQM18 \| 2018-05-01 17:29:13 HD Request # 4 \| Decompressing data. \| 2018-05-01 17:29:13 HD Request # 4 \| Receiving Intraday data for NQ.20180600.CME_Eq starting at 2018-05-01 16:52:56 \| 2018-05-01 17:29:14 HD Request # 4 \| Timestamp of first Intraday data file record written: 2018-05-01 16:52:57 \| 2018-05-01 17:29:14 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2018-05-01 17:29:14 CTS T4 FIX \| Firm: PTP \| 2018-05-01 17:29:14 CTS FIX socket (9) \| Creating socket. Using TLS 1.0. \| 2018-05-01 17:29:14 CTS FIX socket (9) \| Connecting to IP: 74.201.6.199. \| 2018-05-01 17:29:14 Socket (8) \| Initiating close of socket by core. \| 2018-05-01 17:29:14 Chart #2 has tagged chart #1 for full recalculation. Chartbook: Overlay.cht \| 2018-05-01 17:29:14 HD Request # 4 \| Historical data for NQ.20180600.CME_Eq is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2018-05-01 17:29:14 Historical data download thread signaled to stop. \| 2018-05-01 17:29:14 HD Request # 4 \| Received 23649 records from 2018-05-01 16:52:56 to 2018-05-01 17:19:16 (26.3 minutes) and wrote 23626 records for NQ.20180600.CME_Eq \| 2018-05-01 17:29:14 HD Request # 4 \| Completion time: 2s \| 2018-05-01 17:29:14 HD Request # 4 \| Intraday data download complete for NQ.20180600.CME_Eq. Unique request ID: 3 \| 2018-05-01 17:29:14 Removed historical data download ID 3 \| 2018-05-01 17:29:14 CTS T4 FIX \| Using primary service for historical data for NQ.20180600.CME_Eq \| 2018-05-01 17:29:14 Intraday data recording state for symbol NQ.20180600.CME_Eq is set to download 'Pending'. \| 2018-05-01 17:29:14 Socket (8) \| Shutdown started. Waiting for graceful close. \| 2018-05-01 17:29:14 Socket (8) \| Socket gracefully closed by remote side. \| 2018-05-01 17:29:14 Socket (8) \| Closed. \| 2018-05-01 17:29:14 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Overlay.cht \| 2018-05-01 17:29:14 Chart #1 has tagged chart #5 for full recalculation. Chartbook: JIGSAW 6E.Cht \| 2018-05-01 17:29:14 ES.20180600.CME_Eq 1 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: Overlay.cht \| 2018-05-01 17:29:15 CTS FIX: Sending the Logon message. \| 2018-05-01 17:29:15 CTS T4 FIX \| FIX version: 4.7.9.0 \| 2018-05-01 17:29:15 CTS T4 FIX \| Connected to data and trading server. \| 2018-05-01 17:29:15 CTS T4 FIX \| Starting real-time market data updates for: F.US.EU6Z17. ID: 1 \| 2018-05-01 17:29:15 CTS T4 FIX \| Subscribing to symbol F.US.EU6Z17. Market: US \| 2018-05-01 17:29:15 CTS T4 FIX \| Requesting security definition data for: F.US.EU6Z17. ID: 1 \| 2018-05-01 17:29:15 CTS T4 FIX \| Starting real-time market data updates for: F.US.EPZ18. ID: 2 \| 2018-05-01 17:29:15 CTS T4 FIX \| Subscribing to symbol F.US.EPZ18. Market: US \| 2018-05-01 17:29:15 CTS T4 FIX \| Requesting security definition data for: F.US.EPZ18. ID: 2 \| 2018-05-01 17:29:15 CTS T4 FIX \| Starting real-time market data updates for: F.U.S.EPZ18. ID: 3 \| 2018-05-01 17:29:15 CTS T4 FIX \| Subscribing to symbol F.U.S.EPZ18. Market: U.S \| 2018-05-01 17:29:15 CTS T4 FIX \| Requesting security definition data for: F.U.S.EPZ18. ID: 3 \| 2018-05-01 17:29:15 CTS T4 FIX \| Starting real-time market data updates for: F.U.S.EPM18. ID: 4 \| 2018-05-01 17:29:15 CTS T4 FIX \| Subscribing to symbol F.U.S.EPM18. Market: U.S \| 2018-05-01 17:29:15 CTS T4 FIX \| Requesting security definition data for: F.U.S.EPM18. ID: 4 \| 2018-05-01 17:29:15 HD Request # 5 \| Downloading Intraday chart data for NQ.20180600.CME_Eq to the file NQ.20180600.CME_Eq.scid. Service: cts \| 2018-05-01 17:29:15 HD Request # 5 \| Download start date-time: 2018-05-01 17:19:16.000 \| 2018-05-01 17:29:16 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2018-05-01 17:29:16 Using Bid/Ask average for last trade price for ES.20180600.CME_Eq \| 2018-05-01 17:29:16 CTS T4 FIX \| Starting real-time market data updates for: ES.20180600.CME_Eq. ID: 6 \| 2018-05-01 17:29:16 CTS T4 FIX \| Requesting security definition data for: ES.20180600.CME_Eq. ID: 6 \| 2018-05-01 17:29:16 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES.20180600.CME_Eq \| 2018-05-01 17:29:16 Intraday data recording state for symbol ES.20180600.CME_Eq is set to download 'Pending'. \| 2018-05-01 17:29:16 Delaying start of download for ES.20180600.CME_Eq \| 2018-05-01 17:29:16 Using Bid/Ask average for last trade price for 6E.20180600.CME_Fo \| 2018-05-01 17:29:16 CTS T4 FIX \| Starting real-time market data updates for: 6E.20180600.CME_Fo. ID: 7 \| 2018-05-01 17:29:16 CTS T4 FIX \| Requesting security definition data for: 6E.20180600.CME_Fo. ID: 7 \| 2018-05-01 17:29:16 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: 6E.20180600.CME_Fo \| 2018-05-01 17:29:16 Intraday data recording state for symbol 6E.20180600.CME_Fo is set to download 'Pending'. \| 2018-05-01 17:29:16 CTS T4 FIX \| Starting real-time market data updates for: NQ.20180600.CME_Eq. ID: 5 \| 2018-05-01 17:29:16 CTS T4 FIX \| Requesting security definition data for: NQ.20180600.CME_Eq. ID: 5 \| 2018-05-01 17:29:16 Requesting market depth updates for: 6E.20180600.CME_Fo if supported. \| 2018-05-01 17:29:16 Requesting market depth updates for: ES.20180600.CME_Eq if supported. \| 2018-05-01 17:29:16 CTS T4 FIX \| Received Account List collateral report. \| 2018-05-01 17:29:16 CTS T4 FIX \| Subscribing to account: S1M* \| 2018-05-01 17:29:16 Contract specifications for F.US.EU6Z17. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 0 \| 2018-05-01 17:29:16 Symbol Error - F.U.S.EPM18 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2018-05-01 17:29:16 Contract specifications for F.US.EPZ18. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 0 \| 2018-05-01 17:29:16 Contract specifications for F.U.S.EPZ18. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 0 \| 2018-05-01 17:29:16 Contract specifications for F.U.S.EPM18. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 0 \| 2018-05-01 17:29:16 + Loading market depth data. \| 2018-05-01 17:29:16 Loaded depth data records for ES.20180600.CME_Eq 2018-05-01 from 2018-05-01 12:02:06 to 2018-05-01 14:51:17. \| 2018-05-01 17:29:16 CTS FIX Historical Data socket (10) \| Creating socket. Using TLS 1.0. \| 2018-05-01 17:29:16 CTS FIX Historical Data socket (10) \| Connecting to IP: 74.201.6.229. \| 2018-05-01 17:29:16 CTS FIX Historical Data: Sending the Logon message. \| 2018-05-01 17:29:16 CTS FIX Historical Data: Connected to Historical data server. \| 2018-05-01 17:29:17 CTS T4 FIX \| Sending security definition request to obtain SecurityID for symbol 6E.20180600.CME_Fo \| 2018-05-01 17:29:17 Supported exchange: CME_Fo (No Markets for this request) \| 2018-05-01 17:29:18 CTS T4 FIX \| Sending security definition request to obtain SecurityID for symbol ES.20180600.CME_Eq \| 2018-05-01 17:29:18 Symbol Error - 6E.20180600.CME_Fo is unknown, unavailable, or improperly formatted. Security definition not found \| 2018-05-01 17:29:18 CTS T4 FIX \| Received 0 security definitions for underlying symbol ES \| 2018-05-01 17:29:18 CTS T4 FIX \| Received Account Details collateral report for account: S1May185247 \| 2018-05-01 17:29:20 CTS T4 FIX \| Received 'Account Update/Balance Data' collateral report. \| 2018-05-01 17:29:20 CTS T4 FIX \| Sending security definition request to obtain SecurityID for symbol NQ.20180600.CME_Eq \| 2018-05-01 17:29:23 Requesting market depth updates for: F.US.EPZ18 if supported. \| 2018-05-01 17:29:23 CTS T4 FIX \| Subscribing to symbol F.US.EPZ18. Market: US \| 2018-05-01 17:29:23 Requesting market depth updates for: F.US.EU6Z17 if supported. \| 2018-05-01 17:29:23 CTS T4 FIX \| Subscribing to symbol F.US.EU6Z17. Market: US \| 2018-05-01 17:29:23 CTS T4 FIX \| Requesting Open Orders for account: S1M. Request ID: 1104721 \| 2018-05-01 17:29:23 CTS T4 FIX \| No open orders for account S1May185247 \| 2018-05-01 17:29:23 Symbol Error - ES.20180600.CME_Eq is unknown, unavailable, or improperly formatted. Security definition not found \| 2018-05-01 17:29:23 CTS T4 FIX \| Received 0 security definitions for underlying symbol NQ \| 2018-05-01 17:29:23 Symbol Error - F.US.EU6Z17 is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: (3) Exchange is not allowed for User \| 2018-05-01 17:29:23 ES.20180600.CME_Eq Point & Figure 1-4 #4 \| Reloading chart. \| 2018-05-01 17:29:24 HD Request # 6 \| Downloading Intraday chart data for ES.20180600.CME_Eq to the file ES.20180600.CME_Eq.scid. Service: cme \| 2018-05-01 17:29:24 HD Request # 6 \| Download start date-time: 2018-05-01 17:19:13.000 \| 2018-05-01 17:29:24 HD Request # 6 \| Using server: ds1.sierracharts.com port 10150 \| 2018-05-01 17:29:24 Socket (11) \| Creating socket. \| 2018-05-01 17:29:24 Socket (11) \| Connecting to IP: 8.18.161.135. \| 2018-05-01 17:29:24 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2018-05-01 17:29:25 HD Request # 6 \| Sending historical data logon request message. \| 2018-05-01 17:29:25 HD Request # 6 \| Requesting Intraday data. Start date-time: 2018-05-01 17:19:13. Record interval: 0. Symbol: ESM18 \| 2018-05-01 17:29:25 HD Request # 6 \| Decompressing data. \| 2018-05-01 17:29:25 HD Request # 6 \| Receiving Intraday data for ES.20180600.CME_Eq starting at 2018-05-01 17:19:13 \| 2018-05-01 17:29:25 HD Request # 6 \| Timestamp of first Intraday data file record written: 2018-05-01 17:19:14 \| 2018-05-01 17:29:25 Socket (11) \| Initiating close of socket by core. \| 2018-05-01 17:29:25 Historical data download thread signaled to stop. \| 2018-05-01 17:29:25 HD Request # 6 \| Received 214 records from 2018-05-01 17:19:13 to 2018-05-01 17:19:27 (14.0 seconds) and wrote 179 records for ES.20180600.CME_Eq \| 2018-05-01 17:29:25 HD Request # 6 \| Completion time: 0s \| 2018-05-01 17:29:25 HD Request # 6 \| Intraday data download complete for ES.20180600.CME_Eq. Unique request ID: 5 \| 2018-05-01 17:29:25 Removed historical data download ID 5 \| 2018-05-01 17:29:25 Real-time Intraday chart data file updates started for ES.20180600.CME_Eq \| 2018-05-01 17:29:25 Intraday chart data file opened for ES.20180600.CME_Eq \| 2018-05-01 17:29:25 CTS T4 FIX \| Using primary service for historical data for ES.20180600.CME_Eq \| 2018-05-01 17:29:25 Intraday data recording state for symbol ES.20180600.CME_Eq is set to download 'Pending'. \| 2018-05-01 17:29:25 HD Request # 7 \| Downloading Intraday chart data for 6E.20180600.CME_Fo to the file 6E.20180600.CME_Fo.scid. Service: cme \| 2018-05-01 17:29:25 HD Request # 7 \| Download start date-time: 2018-05-01 17:19:14.000 \| 2018-05-01 17:29:25 HD Request # 7 \| Using server: ds7.sierracharts.com port 10149 \| 2018-05-01 17:29:25 Socket (11) \| Shutdown started. Waiting for graceful close. \| 2018-05-01 17:29:25 Socket (12) \| Creating socket. \| 2018-05-01 17:29:25 Socket (12) \| Connecting to IP: 8.18.161.133. \| 2018-05-01 17:29:25 Socket (11) \| Socket gracefully closed by remote side. \| 2018-05-01 17:29:25 Socket (11) \| Closed. \| 2018-05-01 17:29:25 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2018-05-01 17:29:25 HD Request # 7 \| Sending historical data logon request message. \| 2018-05-01 17:29:25 HD Request # 7 \| Requesting Intraday data. Start date-time: 2018-05-01 17:19:14. Record interval: 0. Symbol: 6EM18 \| 2018-05-01 17:29:26 HD Request # 7 \| Decompressing data. \| 2018-05-01 17:29:26 HD Request # 7 \| Receiving Intraday data for 6E.20180600.CME_Fo starting at 2018-05-01 17:19:14 \| 2018-05-01 17:29:26 HD Request # 7 \| Timestamp of first Intraday data file record written: 2018-05-01 17:19:17 \| 2018-05-01 17:29:26 Socket (12) \| Initiating close of socket by core. \| 2018-05-01 17:29:26 Historical data download thread signaled to stop. \| 2018-05-01 17:29:26 HD Request # 7 \| Received 70 records from 2018-05-01 17:19:14 to 2018-05-01 17:19:27 (13.0 seconds) and wrote 14 records for 6E.20180600.CME_Fo \| 2018-05-01 17:29:26 HD Request # 7 \| Completion time: 1s \| 2018-05-01 17:29:26 HD Request # 7 \| Intraday data download complete for 6E.20180600.CME_Fo. Unique request ID: 6 \| 2018-05-01 17:29:26 Removed historical data download ID 6 \| 2018-05-01 17:29:26 Real-time Intraday chart data file updates started for 6E.20180600.CME_Fo \| 2018-05-01 17:29:26 Intraday chart data file opened for 6E.20180600.CME_Fo \| 2018-05-01 17:29:26 CTS T4 FIX \| Using primary service for historical data for 6E.20180600.CME_Fo \| 2018-05-01 17:29:26 Intraday data recording state for symbol 6E.20180600.CME_Fo is set to download 'Pending'. \| 2018-05-01 17:29:26 Socket (12) \| Shutdown started. Waiting for graceful close. \| 2018-05-01 17:29:26 Chart #2 has tagged chart #1 for full recalculation. Chartbook: Overlay.cht \| 2018-05-01 17:29:26 Socket (12) \| Socket gracefully closed by remote side. \| 2018-05-01 17:29:26 Socket (12) \| Closed. \| 2018-05-01 17:29:26 Chart #1 has tagged chart #5 for full recalculation. Chartbook: JIGSAW 6E.Cht \| 2018-05-01 17:29:26 6E.20180600.CME_Fo 0.00040 Range #5 \| Performing a full recalculation because it has been tagged. Chartbook: JIGSAW 6E.Cht \| 2018-05-01 17:29:26 ES.20180600.CME_Eq 1 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: Overlay.cht \| 2018-05-01 17:29:26 CTS T4 FIX \| Requesting historical Fills for account: S1M. Request ID: 1104722 \| 2018-05-01 17:29:31 CTS T4 FIX \| Received Account List collateral report. \| 2018-05-01 17:29:31 CTS T4 FIX \| Server provided no historical order fills for account DD862327-94A6-45DC-A41D-F2BEF7D7502E \| 2018-05-01 17:29:31 CTS FIX Historical Data socket (10) \| Socket gracefully closed by remote side. \| 2018-05-01 17:31:17 CTS FIX Historical Data socket (10) \| Initiating close of socket by core. \| 2018-05-01 17:31:17 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2018-05-01 17:31:17 CTS FIX Historical Data socket (10) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-01 17:31:17 CTS FIX Historical Data socket (10) \| Closed. \| 2018-05-01 17:31:17 CTS FIX Historical Data: Disconnected. \| 2018-05-01 17:31:17 HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ.20180600.CME_Eq \| 2018-05-01 17:31:17 HD Request # 5 \| Completion time: 2m 2s \| 2018-05-01 17:31:17 HD Request # 8 \| Downloading Intraday chart data for NQ.20180600.CME_Eq to the file NQ.20180600.CME_Eq.scid. Service: cts \| 2018-05-01 17:31:17 HD Request # 8 \| Download start date-time: 2018-05-01 17:19:16.000 \| 2018-05-01 17:31:17 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2018-05-01 17:31:17 CTS FIX Historical Data socket (15) \| Creating socket. Using TLS 1.0. \| 2018-05-01 17:31:17 CTS FIX Historical Data socket (15) \| Connecting to IP: 74.201.6.229. \| 2018-05-01 17:31:17 CTS FIX Historical Data: Sending the Logon message. \| 2018-05-01 17:31:18 CTS FIX Historical Data: Connected to Historical data server. \| 2018-05-01 17:31:18 CTS FIX Historical Data socket (15) \| Socket gracefully closed by remote side. \| 2018-05-01 17:33:18 CTS FIX Historical Data socket (15) \| Received socket Close event. \| 2018-05-01 17:33:18 CTS FIX Historical Data socket (15) \| Initiating close of socket by core. \| 2018-05-01 17:33:18 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2018-05-01 17:33:18 CTS FIX Historical Data socket (15) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-01 17:33:18 CTS FIX Historical Data socket (15) \| Closed. \| 2018-05-01 17:33:18 CTS FIX Historical Data: Disconnected. \| 2018-05-01 17:33:18 HD Request # 8 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ.20180600.CME_Eq \| 2018-05-01 17:33:18 HD Request # 8 \| Completion time: 2m 1s \| 2018-05-01 17:33:18 HD Request # 9 \| Downloading Intraday chart data for NQ.20180600.CME_Eq to the file NQ.20180600.CME_Eq.scid. Service: cts \| 2018-05-01 17:33:18 HD Request # 9 \| Download start date-time: 2018-05-01 17:19:16.000 \| 2018-05-01 17:33:18 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2018-05-01 17:33:18 CTS FIX Historical Data socket (18) \| Creating socket. Using TLS 1.0. \| 2018-05-01 17:33:19 CTS FIX Historical Data socket (18) \| Connecting to IP: 74.201.6.229. \| 2018-05-01 17:33:19 CTS FIX Historical Data: Sending the Logon message. \| 2018-05-01 17:33:20 CTS FIX Historical Data: Connected to Historical data server. \| 2018-05-01 17:33:20 CTS FIX Historical Data socket (18) \| Socket gracefully closed by remote side. \| 2018-05-01 17:34:20 CTS FIX Historical Data socket (18) \| Received socket Close event. \| 2018-05-01 17:34:20 CTS FIX Historical Data socket (18) \| Initiating close of socket by core. \| 2018-05-01 17:34:20 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2018-05-01 17:34:20 CTS FIX Historical Data socket (18) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-01 17:34:20 CTS FIX Historical Data socket (18) \| Closed. \| 2018-05-01 17:34:20 CTS FIX Historical Data: Disconnected. \| 2018-05-01 17:34:20 HD Request # 9 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ.20180600.CME_Eq \| 2018-05-01 17:34:20 HD Request # 9 \| Completion time: 1m 2s \| 2018-05-01 17:34:20 HD Request # 9 \| Intraday data download complete for NQ.20180600.CME_Eq. Unique request ID: 4 \| 2018-05-01 17:34:20 Removed historical data download ID 4 \| 2018-05-01 17:34:20 Real-time Intraday chart data file updates started for NQ.20180600.CME_Eq \| 2018-05-01 17:34:20 Intraday chart data file opened for NQ.20180600.CME_Eq \| 2018-05-01 17:34:20 HD Request # 10 \| Downloading Intraday chart data for ES.20180600.CME_Eq to the file ES.20180600.CME_Eq.scid. Service: cts \| 2018-05-01 17:34:20 HD Request # 10 \| Download start date-time: 2018-05-01 17:19:27.000 \| 2018-05-01 17:34:20 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2018-05-01 17:34:20 CTS FIX Historical Data socket (20) \| Creating socket. Using TLS 1.0. \| 2018-05-01 17:34:20 CTS FIX Historical Data socket (20) \| Connecting to IP: 74.201.6.229. \| 2018-05-01 17:34:20 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Overlay.cht \| 2018-05-01 17:34:20 ES.20180600.CME_Eq 1 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: Overlay.cht \| 2018-05-01 17:34:20 CTS FIX Historical Data: Sending the Logon message. \| 2018-05-01 17:34:21 CTS FIX Historical Data: Connected to Historical data server. \| 2018-05-01 17:34:21 HD Request # 10 \| Error downloading historical Intraday data for ES.20180600.CME_Eq. Security definition not found \| 2018-05-01 17:34:21 HD Request # 10 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.20180600.CME_Eq \| 2018-05-01 17:34:21 HD Request # 10 \| Completion time: 1s \| 2018-05-01 17:34:21 HD Request # 10 \| Intraday data download complete for ES.20180600.CME_Eq. Unique request ID: 7 \| 2018-05-01 17:34:21 Removed historical data download ID 7 \| 2018-05-01 17:34:21 Real-time Intraday chart data file updates started for ES.20180600.CME_Eq \| 2018-05-01 17:34:21 Intraday chart data file opened for ES.20180600.CME_Eq \| 2018-05-01 17:34:21 HD Request # 11 \| Downloading Intraday chart data for 6E.20180600.CME_Fo to the file 6E.20180600.CME_Fo.scid. Service: cts \| 2018-05-01 17:34:21 HD Request # 11 \| Download start date-time: 2018-05-01 17:19:27.000 \| 2018-05-01 17:34:21 HD Request # 11 \| Error downloading historical Intraday data for 6E.20180600.CME_Fo. Security definition not found \| 2018-05-01 17:34:21 HD Request # 11 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6E.20180600.CME_Fo \| 2018-05-01 17:34:21 HD Request # 11 \| Completion time: 0s \| 2018-05-01 17:34:21 HD Request # 11 \| Intraday data download complete for 6E.20180600.CME_Fo. Unique request ID: 8 \| 2018-05-01 17:34:21 Removed historical data download ID 8 \| 2018-05-01 17:34:21 Real-time Intraday chart data file updates started for 6E.20180600.CME_Fo \| 2018-05-01 17:34:21 Intraday chart data file opened for 6E.20180600.CME_Fo \| 2018-05-01 17:34:21 Chart #2 has tagged chart #1 for full recalculation. Chartbook: Overlay.cht \| 2018-05-01 17:34:22 Chart #1 has tagged chart #5 for full recalculation. Chartbook: JIGSAW 6E.Cht \| 2018-05-01 17:34:22 6E.20180600.CME_Fo 0.00040 Range #5 \| Performing a full recalculation because it has been tagged. Chartbook: JIGSAW 6E.Cht \| 2018-05-01 17:34:22 Chart #1 has tagged chart #5 for full recalculation. Chartbook: JIGSAW SP.Cht \| 2018-05-01 17:34:22 ES.20180600.CME_Eq 1.50 Range #5 \| Performing a full recalculation because it has been tagged. Chartbook: JIGSAW SP.Cht \| 2018-05-01 17:34:22 ES.20180600.CME_Eq 1 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: Overlay.cht \| 2018-05-01 17:34:22 CTS FIX Historical Data socket (20) \| Socket gracefully closed by remote side. \| 2018-05-01 17:36:21 CTS FIX Historical Data socket (20) \| Received socket Close event. \| 2018-05-01 17:36:21 CTS FIX Historical Data socket (20) \| Initiating close of socket by core. \| 2018-05-01 17:36:21 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2018-05-01 17:36:21 CTS FIX Historical Data socket (20) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-05-01 17:36:21 CTS FIX Historical Data socket (20) \| Closed. \| 2018-05-01 17:36:21 CTS FIX Historical Data: Disconnected. \| 2018-05-01 17:36:21

[2018-05-01 18:43:52] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to contact Top Step Trader about this. This is the relevant message: Symbol Error - ES.20180600.CME_Eq is unknown, unavailable, or improperly formatted. Security definition not found \| 2018-05-01 17:29:23 Refer to: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#SymbolNotAuthorizedServiceAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-01 18:44:46

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