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Date/Time: Mon, 29 Apr 2024 12:08:45 +0000



Bitmex Issue

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[2018-04-30 16:38:21]
User513228 - Posts: 41
I have problem for example when i get buy entry signal from spreadsheet sierra send order on Bitmex. Order will be filled but when servers are overload Take Profit and Stop Loss order are not sended and my position is opened on BitMex without them and this is dangerous. Can you please fix that problem and Sierra when get "Server Overload" error will be trying sending orders again and again until order will be send successfully ? Sorry for my english. I hope you understand what im meaning
[2018-04-30 18:34:22]
Sierra Chart Engineering - Posts: 104368
This is something that BitMEX needs to solve. This is not something we can solve from our side and we would never try to resubmit an order.

However, what you can try to do is use client-side managed orders. Refer to:
https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#HoldLimitAttachedOrders

And use this particular Stop order type:
Order Types: Stop with Last Triggering


You also need to update Sierra Chart to the current version:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-30 18:34:37

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