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Direct MessagesDate/Time: Thu, 16 May 2024 07:20:45 +0000
Everything is gone
View Count: 867
| [2018-04-27 18:55:34] |
| User466220 - Posts: 43 |
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My charts, custom studies, etc. are all gone. I had to login with my user name and password as well. Before I logged out, charts were acting flakey - printing sporadically. When I started up, I saw somethign that said not enough data in ...(watever). I am not rebuilding all of this. If there isn't a fix, I am going elsewhere. This is really the final straw with you guys.
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| [2018-04-27 20:19:49] |
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Clearly this sounds like some kind of system issue on your side. The origin of this problem is not some kind of fault with Sierra Chart at all. One of the issues sounds like you may have run out of drive space on your system. It sounds like a the Sierra Chart files have become missing, inaccessible or corrupted in some way. If you want us to look at the issue with remote assistance, we can do that. You also need understand our perspective on this. If you have system issues, it is hard for us to have a clear understanding of that through the Support Board or understand what exactly is happening, or have any kind of responsibility for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-27 22:39:47
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