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Date/Time: Mon, 22 Apr 2024 15:41:30 +0000



Sierra Chart data is delayed!!

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[2018-04-25 13:17:10]
User747654 - Posts: 39
Please help. This morning my Sierra Chart data is delayed / keeps freezing at about 10 minutes behind.

Thank you
[2018-04-25 13:20:53]
User747654 - Posts: 39
It is now 10:35 am eastern and after several re logins my Sierra Chart data feed is still 10 minutes behind. Once logged in it is 10 minutes behind and frozen. Please help...
Date Time Of Last Edit: 2018-04-25 14:35:55
[2018-04-25 17:18:29]
Sierra Chart Engineering - Posts: 104368
Previously you activated a trial of the data feed on this page:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#DataConnections

It expired and there is currently an insufficient services balance on your account to renew it.

You need to add additional credit here:
https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit

And reactivate the first real-time data connection here:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#DataConnections
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-25 17:19:21

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