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Direct MessagesDate/Time: Thu, 25 Apr 2024 13:05:52 +0000
show order fills not working
View Count: 2127
| [2018-04-23 09:51:35] |
| User340183 - Posts: 5 |
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downloaded current version on 4/20/18 (probably not relevant) but the show order fills is not working now on any of my charts. I am an experienced SC user (7 plus years). Never had the issue before. I did go back and check the documentation to insure the proper item(s) are checked under the Trade tab. Nothing was altered on my end except downloading new version. I am puzzled. Any suggestions? Thanks |
| [2018-04-23 18:10:31] |
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Please review the steps documented here to see if any of these may be related to the problem: Chart Trading and the Chart DOM: Displaying Order Fills on the Chart One important thing is to actually see if the order fills are in the Trade Activity Log and that the Symbol and Trade Account match the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-23 18:10:53
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| [2018-04-23 23:11:14] |
| User340183 - Posts: 5 |
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Yes, they are showing up in the trade activity log and the account number is correct. Thanks |
| [2018-04-24 00:34:59] |
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The instructions here are quite comprehensive. Go through them carefully: Chart Trading and the Chart DOM: Displaying Order Fills on the Chart There is not any further information we can provide here in regards to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-24 00:35:18
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| [2018-04-24 05:50:02] |
| User340183 - Posts: 5 |
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after a further review of the trade activity log I have noticed that even though the OrderActionSource log does show the orders being filled there is a previous message that states "Flagging orders waiting for service update. Account:No account specified. This is strange because my account number is listed above. I only have one account number and it is being displayed. How do I get this issue resolved. I need this function to work and would be happy , if necessary, to pay to have you remote.
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| [2018-04-24 05:57:18] |
| User340183 - Posts: 5 |
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I should add the trade statistics function are correct and do sow the correct date, times sell/buy orders and P?L.So it seems the account info is "there somewhere".
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| [2018-04-24 23:09:28] |
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Yes we can have a look at this remotely. Make sure your telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo "Flagging orders waiting for service update. Account:No account specified. This is normal and not of concern.And if you could also add $10 credit to your account at some point that would be appreciated: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-24 23:10:36
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| [2018-04-25 02:44:16] |
| User340183 - Posts: 5 |
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I have completed the requested actions from above. I will wait for further directions thank you |
| [2018-04-25 21:34:41] |
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This will be resolved in a new release coming out tomorrow. There is no cost for us to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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