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Direct MessagesDate/Time: Sat, 27 Apr 2024 00:57:27 +0000
Version 1733
View Count: 1529
| [2018-04-20 14:20:34] |
| Dennis B. - Posts: 263 |
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Does this version correct the 64-bit issue ?
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| [2018-04-20 18:41:03] |
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What 64-bit issue are you referring to? If you are referring to the issue with updating to a new version, then yes, this has been resolved at least going back to version 1727. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-20 18:41:10
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| [2018-04-21 13:55:24] |
| Dennis B. - Posts: 263 |
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Tried to install version 1733...still will not update. Same computer, internet..no changes on my end.
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| [2018-04-21 14:18:32] |
| Xfanman1 - Posts: 320 |
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Dennis, if you're using one of the older versions that had update issues in Win10, you'll have to update via the SierraChartDownloader.exe in your main SierraChart folder. After you've updated to the newer version, you should be able to update normally via the menus in the help menu. -- Scott |
| [2018-04-21 14:56:43] |
| Dennis B. - Posts: 263 |
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I have Win7 pro version. Does this mean I will have to start all over and lose my charts,studies etc. ?
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| [2018-04-21 17:16:25] |
| Xfanman1 - Posts: 320 |
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You won't lose anything. There was just an issue with updating from within the program and SC addressed it in a later version.
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| [2018-04-21 23:09:49] |
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Further testing did show that Windows 7 was affected as well. Does this mean I will have to start all over and lose my charts,studies etc. ? No and nothing will be lost.Update Sierra Chart by using the installer from this page: Software Download Make sure you install Sierra Chart into the same folder as it exists currently on your system. If you have multiple installations, you need to update each one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-21 23:10:12
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| [2018-04-22 21:25:32] |
| Dennis B. - Posts: 263 |
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I'm not a IT expert, would probably lose charts etc. Just forget about it.... I'll stick with ver. 1717. Thx for your input.
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| [2018-04-22 21:28:19] |
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You will not lose anything at all. Sierra Chart is not Windows and it is not one of the crap programs, the majority, that are out there. It is ultra simple and rocksolid. You are not going to lose anything. People do not realize, just how bad other programs are especially Microsoft programs, and just how much absurdity and garbage they put up with due to stupid designs. Sierra Chart is a superb design when it comes to its installation and organization. It is very reliable and simple. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-22 21:30:19
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| [2018-04-22 21:33:04] |
| Dennis B. - Posts: 263 |
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The problem is not with your software, it's outstanding and very reasonable, The problem is me. Computers scare me, sorry.
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| [2018-04-23 19:00:33] |
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OK we can help you with this with remote assistance if you would like. We can do that in the afternoon or evening. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-24 14:18:05] |
| Dennis B. - Posts: 263 |
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Thanks for the offer, you guys are great. I'll stick with 1717 for now, eventually you'll come out with a version to correct this. I liked it the old way, download the new version and you're up and running in 2 minutes or less. thx again, I will not post about this issue again.
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| [2018-04-24 14:21:16] |
| Xfanman1 - Posts: 320 |
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I'll stick with 1717 for now, eventually you'll come out with a version to correct this. I liked it the old way, download the new version and you're up and running in 2 minutes or less
Dennis, take them up on their offer. The current versions DO fix the problem of the older version allowing you to update from within the application just as you're used to. -- Scott |
| [2018-04-24 14:53:48] |
| Dennis B. - Posts: 263 |
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They will come up with a fix sooner or later, just to shut me up. LOL
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| [2018-04-24 19:54:25] |
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OK, but if you ever want remote assistance help with updating just let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-24 23:27:27] |
| Dennis B. - Posts: 263 |
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I hear that costs a lot of money for private service....do I just email you ?
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| [2018-04-25 02:21:29] |
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There is definitely no cost for this. Just let us know here if you would like the help with updating. Make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And we can call you in the afternoon after the market close. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-25 02:21:30] |
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There is definitely no cost for this. Just let us know here if you would like the help with updating. Make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And we can call you in the afternoon after the market close. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-26 16:58:04] |
| Dennis B. - Posts: 263 |
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You can call me now if that works for you, I'll need a minute or 2 to shut down SC, I have 3 instances. Or later today 4-4:15...flexible.
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| [2018-04-26 21:17:55] |
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We apologize for the delay. We would normally do this after the close and we are at that time now. Would any time now going forward work for you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-27 16:44:01] |
| Dennis B. - Posts: 263 |
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Right now ?
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| [2018-04-27 18:44:18] |
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The issue has been resolved.
Sierra Chart Support |
| [2018-04-27 18:47:30] |
| Dennis B. - Posts: 263 |
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Thank you, thank you, Max was great !!! Maybe 5min that's all
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