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Direct MessagesDate/Time: Sat, 18 May 2024 12:47:23 +0000
Log in problems
View Count: 962
| [2018-04-17 15:40:17] |
| 610035 - Posts: 1 |
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Dear SierraChart support team! I've moved my set up from one machine to another as SierraChart was loading one CPU without exposing power of other CPUs. I thought it is a Windows x86 architecture limits. Then I was trying to boot SierraChart from another machine. So now I'm blocked while logging in. My trial is supposed to be ending 25th of April, 2018. I should have extra 8 days left for trial. So what's wrong? Reading Internal Order ID file. | 2018-04-17 09:45:21
Error creating Trading Information windows. | 2018-04-17 09:45:21 * Reading Trade Orders file. | 2018-04-17 09:45:21 Reading Trade Positions file. | 2018-04-17 09:45:21 Listening on UDP port 22904. | 2018-04-17 09:45:21 Software version: 1731 64-bit | 2018-04-17 09:45:21 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2018-04-17 09:45:21 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2018-04-17 09:45:21 * Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-17 09:45:21 Current selected Data/Trading service: BitMEX Trading Direct | 2018-04-17 09:45:21 Chart Update Interval: 500 | 2018-04-17 09:45:21 Time Zone: +00:00:00 (UTC+00) | 2018-04-17 09:45:21 2018-04-17 12:45:20 Local computer time | 2018-04-17 09:45:21 2018-04-17 09:45:20 Local computer time in UTC | 2018-04-17 09:45:21 2018-04-17 09:45:20 Local computer time in SC Time Zone | 2018-04-17 09:45:21 2018-04-17 09:45:20 Server time in UTC | 2018-04-17 09:45:21 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-04-17 09:45:21 Program path: C:\2018.04.11 SierraChart 1731\ | 2018-04-17 09:45:21 Data Files path: C:\2018.04.11 SierraChart 1731\Data\ | 2018-04-17 09:45:21 OS Version Number: 5.1 | 2018-04-17 09:45:21 Locale Setting: C | 2018-04-17 09:45:21 Checking for new symbol settings for service code bitmex.dtc.trading | 2018-04-17 09:45:21 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-04-17 09:45:21 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-04-17 09:45:21 Symbol settings are up-to-date for bitmex.dtc.trading | 2018-04-17 09:45:22 Received 5 login tokens. | 2018-04-17 09:45:22 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-04-17 09:45:23 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-04-17 09:45:23 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-04-17 09:45:27 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-04-17 09:45:29 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-04-17 09:45:29 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-04-17 09:45:29 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-17 09:45:29 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-04-17 09:45:29 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2018-04-17 09:45:46 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2018-04-17 09:58:20 * P.S. SC is now working offline via Wine in Ubuntue. It is working fine. Rome |
| [2018-04-17 16:07:40] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you can request another trial, up to a total of 30 days assuming you have not already received those trial days previously. After this you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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