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Date/Time: Fri, 29 Mar 2024 10:10:02 +0000



CQG: Trade Logs Showing wrong balance and position

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[2018-04-16 20:49:05]
Sierra Chart - Max - Posts: 5554
From User:
Hello,

I am using Sierra Chart with the CQG WebAPI. I have noticed that Sierra Chart does not properly load my account balance and account position. When I disconnect then reconnect, the "Orders and Positions" "Balance" tab reads the correct balance. However, when I click "Refresh Trade Data" the balance shown reverts back to the account balance from prior day's session.

Is there any known issues with balances shown on Sierra with CQG WebAPI users?

My attached images show the balances read before and after I refresh trade data. Please let me know if there is any other information I can provide to help resolve this problem.

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=17816

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=17817
Sierra Chart Support
[2018-04-19 02:04:39]
Sierra Chart Engineering - Posts: 104368
We have looked into this and we see the reason for the problem. It will be resolved in the next release.

There is only going to be support for the CQG CollateralStatus data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-19 02:30:30

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