Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 25 Apr 2024 08:49:42 +0000
Separate Instances not showing Orders or PnL
View Count: 1362
| [2018-04-02 01:46:40] |
| User852663 - Posts: 21 |
|
I have 3 instances of Sierra running. On my primary instance, pending orders show up just fine and I can cancel/place orders from the chart. On my other 2 instances, with the chartbooks I load at startup, none of that works. If I try to place an order nothing happens, when I have active or pending orders they don’t show, and on the top left my PnL always shows 0. What is odd is if I add a new chartbook to either of those 2 instances, everything works fine. I have gone through all the settings related to chart trade mode, show orders and made sure sim mode is not on but nothing works. Any ideas why this is happening? Attached you can see two chartbooks in the same instance and the related settings. One is working fine, the other is not. The chartbook that is not is what I load at startup. |
Attachment Deleted. Private File Private File |
| [2018-04-02 02:28:01] |
| |
|
First make sure the correct Trade Account is selected on the Trade Window for the chart: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) After submitting the order provide the most recent lines from the Trade Activity Logs as explained here: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-02 02:28:49
|
| [2018-04-02 13:07:02] |
| User852663 - Posts: 21 |
|
That fixed it. Thank you very much, I really appreciate the quick response!
|
To post a message in this thread, you need to log in with your Sierra Chart account: