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Date/Time: Fri, 29 Mar 2024 14:33:32 +0000



Custom Study: Clock 2 hrs out for London after time change

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[2018-03-26 18:00:13]
User40520 - Posts: 62
When US clocks changed the Clock in Custom Studies changed automatically to the correct new time. I expected it to do the same when London changed.

However when London changed the Custom Study clock (set for London) went 1 hour in the wrong direction and is now 2 hrs out.

Can this be corrected?
[2018-03-26 20:47:44]
Sierra Chart Engineering - Posts: 104368
We do not know what you are referring to. This does not sound like a Sierra Chart study. And we definitely cannot help with it.

Use this study instead:
Clock - RealTime
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-03-26 20:48:15
[2018-04-05 13:39:00]
User40520 - Posts: 62
Okay I don't understand your response so to make sure in future I don't ask about something that is not a study Sierra engineers can help with, please allow me to clarify...

1) Daylight Savings Time Change moves the clocks 1 hour.

2) When I open the Studies window, at the bottom there is "Add Custom Study"

3) In these Custom Studies there is a clock which differs from the clock you refer to under "Studies Available" because it can be set up with the title Chicago, London or New York so I can can have 2 clocks on a chart with two different time zones.

Are you saying any questions related to Custom Studies is definitely something you can't help with? IF that's the case then I will know not to bother you with a question that is outside of your support remit.

IF you can help with this Custom Study Clock, New York time changed automatically and correctly but when London changed the clock went 1 hr in the wrong direction so it now 2 hrs off the correct time.

As always, thanks for you support which I am very happy with.
[2018-04-05 18:15:02]
Sierra Chart Engineering - Posts: 104368
Are you saying any questions related to Custom Studies is definitely something you can't help with?
Yes we cannot help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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