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Date/Time: Thu, 28 Mar 2024 22:24:20 +0000



[Locked] - Unable to Update Sierra Chart

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[2018-03-22 20:49:03]
Sierra Chart Engineering - Posts: 104368
Due to some minor changes in the way that the Sierra Chart installer is run from Sierra Chart, this has led to some problems in some cases where the installer does not actually run preventing users from being able to update Sierra Chart in some cases when using Help >> Download Current Version or Help >> Download Prerelease.

In testing, none of these issues were noticed because they only occur under certain conditions. And the issue is some kind of Windows operating system problem which we are not understanding and appears to be some kind of bug on the Windows side.

These issues are now resolved in the recent releases. If you are still not able to update, then just simply run this installer:
https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe

Make sure you install Sierra Chart into the folder where it currently exists. Usually the default folder setting will be correct.


In the case of TransAct users this will in most cases be:
C:\SierraChart\SierraChartTransActMA
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-09 18:19:19
[2018-04-13 12:39:48]
User464554 - Posts: 2
After an automatic Windows update Sierra is not loading the data anymore. I have tried to rinstall Sierra but that did not help.

Message log:
Reading Internal Order ID file. | 2018-04-13 11:58:53
Reading Trade Orders file. | 2018-04-13 11:58:53
Reading Trade Positions file. | 2018-04-13 11:58:53
Listening on UDP port 22904. | 2018-04-13 11:58:53
Software version: 1722 32-bit | 2018-04-13 11:58:53
Usage end date: 2018-07-09 | 2018-04-13 11:58:53
Enabled for: Advanced Features. | 2018-04-13 11:58:53
Enabled for: Advanced Features 2. | 2018-04-13 11:58:53
Enabled for: Sierra Chart Historical Data Service. | 2018-04-13 11:58:53
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-13 11:58:53
Current selected Data/Trading service: CQG WebAPI | 2018-04-13 11:58:53
Chart Update Interval: 500 | 2018-04-13 11:58:53
Time Zone: +00:00:00 (UTC+00) | 2018-04-13 11:58:53
2018-04-13 13:58:53 Local computer time | 2018-04-13 11:58:53
2018-04-13 11:58:53 Local computer time in UTC | 2018-04-13 11:58:53
2018-04-13 11:58:53 Local computer time in SC Time Zone | 2018-04-13 11:58:53
2018-04-13 11:58:48 Server time in UTC | 2018-04-13 11:58:53
Local computer UTC time and Server UTC time difference: 4 seconds. | 2018-04-13 11:58:53
Program path: C:\SierraChart\ | 2018-04-13 11:58:53
Data Files path: C:\SierraChart\Data\ | 2018-04-13 11:58:53
OS Version Number: 10.0 | 2018-04-13 11:58:53
Locale Setting: C | 2018-04-13 11:58:53

Checking for new symbol settings for service code cqg | 2018-04-13 11:58:53
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-04-13 11:58:53
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-04-13 11:58:53
Symbol settings are up-to-date for cqg | 2018-04-13 11:58:54
Received 5 login tokens. | 2018-04-13 11:58:54
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-04-13 11:58:55
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-04-13 11:58:55
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-04-13 11:58:59
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-04-13 11:59:01
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-04-13 11:59:01
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-04-13 11:59:01
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-13 11:59:01
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-04-13 11:59:01

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-04-13 11:59:04
CQG WebSocket | Connecting to WebSocket server. | 2018-04-13 11:59:04
CQG WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-04-13 11:59:04
CQG WebSocket socket (6) | Connecting to IP: 208.48.16.32. | 2018-04-13 11:59:04
CQG WebSocket | Opening WebSocket. | 2018-04-13 11:59:04
CQG WebSocket | Sending WebSocket handshake. | 2018-04-13 11:59:04
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-04-13 11:59:04
CQG WebSocket | Header line. Connection: upgrade | 2018-04-13 11:59:04
CQG WebSocket | Header line. Sec-WebSocket-Accept: QyKqwvmd4nv5z8mfXh+vMdkz3wY= | 2018-04-13 11:59:04
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-04-13 11:59:04
CQG WebSocket | Header line. Upgrade: websocket | 2018-04-13 11:59:04
CQG WebSocket | Header line. | 2018-04-13 11:59:04
CQG WebSocket | Web socket state is now open. | 2018-04-13 11:59:04
CQG WebAPI | WebSocket connected. | 2018-04-13 11:59:04
CQG WebAPI | Sending market data logon message. | 2018-04-13 11:59:04
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-04-13 11:59:05 *
CQG WebSocket socket (6) | Adding bytes from final send buffer from buffered socket: 8 | 2018-04-13 11:59:05
CQG WebSocket socket (6) | Initiating close of socket by core. | 2018-04-13 11:59:05
CQG WebSocket | WebSocket closed. | 2018-04-13 11:59:05
CQG WebAPI | WebSocket closed. | 2018-04-13 11:59:05
CQG WebSocket socket (6) | Sending bytes from final send buffer: 8 | 2018-04-13 11:59:05
CQG WebAPI | Disconnected. | 2018-04-13 11:59:05
CQG WebSocket socket (6) | Write in progress. Shutdown being delayed. | 2018-04-13 11:59:05
CQG WebSocket socket (6) | Write has completed. Shutdown being performed. | 2018-04-13 11:59:05
CQG WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2018-04-13 11:59:05
CQG WebSocket socket (6) | Socket gracefully closed by remote side. | 2018-04-13 11:59:05
CQG WebSocket socket (6) | Closed. | 2018-04-13 11:59:05
The message log has been sent to support. | 2018-04-13 12:00:46 *
HTTPS connection to www.sierrachart.com:443 (8) | Creating socket. Using TLS 1.2. | 2018-04-13 12:00:46
HTTPS connection to www.sierrachart.com:443 (8) | Connecting to IP: 204.15.192.108. | 2018-04-13 12:00:46
Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2018-04-13 12:00:56
HTTPS connection to www.sierrachart.com:443 (8) | Socket gracefully closed by remote side. | 2018-04-13 12:01:01
HTTPS connection to www.sierrachart.com:443 (8) | Received socket Close event. | 2018-04-13 12:01:01
HTTPS connection to www.sierrachart.com:443 (8) | Initiating close of socket by core. | 2018-04-13 12:01:01
HTTPS connection to www.sierrachart.com:443 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-13 12:01:01
HTTPS connection to www.sierrachart.com:443 (8) | Closed. | 2018-04-13 12:01:01
F.US.DDM18 1 Min #1 | Reloading chart. | 2018-04-13 12:30:16
F.US.DDM18 55 Trades #3 | Reloading chart. | 2018-04-13 12:30:16
F.US.DDM18 5 Min #4 | Reloading chart. | 2018-04-13 12:30:16
F.US.DDM18 #5 | Reloading chart. | 2018-04-13 12:30:16
F.US.DDM18 #2 | Reloading chart. | 2018-04-13 12:30:16
F.US.YMM18 1 Min #6 | Reloading chart. | 2018-04-13 12:30:16
F.US.DDM18 #7 | Reloading chart. | 2018-04-13 12:30:16
F.US.DDM18 #8 | Reloading chart. | 2018-04-13 12:30:16
F.US.DDM18 #9 | Reloading chart. | 2018-04-13 12:30:16
F.US.DDM18 #10 | Reloading chart. | 2018-04-13 12:30:16
F.US.YMM18 #11 | Reloading chart. | 2018-04-13 12:30:17
F.US.DDM18 #13 | Reloading chart. | 2018-04-13 12:30:17
Intraday data recording state for symbol F.US.DDM18 is set to download 'Pending'. | 2018-04-13 12:30:17
HD Request # 2 | Downloading Intraday chart data for F.US.DDM18 to the file F.US.DDM18.scid. Service: cqg | 2018-04-13 12:30:17
HD Request # 2 | Download start date-time: 2018-04-12 20:03:21.000 | 2018-04-13 12:30:17
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-04-13 12:30:17
Socket (39) | Creating socket. | 2018-04-13 12:30:17
Socket (39) | Connecting to IP: 192.81.56.146. | 2018-04-13 12:30:17
Intraday data recording state for symbol F.US.YMM18 is set to download 'Pending'. | 2018-04-13 12:30:17
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-04-13 12:30:17
HD Request # 2 | Sending historical data logon request message. | 2018-04-13 12:30:17
HD Request # 2 | Requesting Intraday data. Start date-time: 2018-04-12 20:03:21. Record interval: 1. Symbol: F.US.DDM18 | 2018-04-13 12:30:18
Socket (39) | Initiating close of socket by core. | 2018-04-13 12:30:18
Socket (39) | Shutdown started. Waiting for graceful close. | 2018-04-13 12:30:18
HD Request # 2 | Historical data for F.US.DDM18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-04-13 12:30:18
Historical data download thread signaled to stop. | 2018-04-13 12:30:18
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.DDM18 | 2018-04-13 12:30:18
HD Request # 2 | Completion time: 0s | 2018-04-13 12:30:18
HD Request # 2 | Intraday data download complete for F.US.DDM18. Unique request ID: 1 | 2018-04-13 12:30:18
Removed historical data download ID 1 | 2018-04-13 12:30:18

HD Request # 3 | Downloading Intraday chart data for F.US.YMM18 to the file F.US.YMM18.scid. Service: cqg | 2018-04-13 12:30:18
HD Request # 3 | Download start date-time: 2018-04-12 20:48:06.000 | 2018-04-13 12:30:18
HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-04-13 12:30:18
Socket (40) | Creating socket. | 2018-04-13 12:30:18
Socket (40) | Connecting to IP: 65.182.172.42. | 2018-04-13 12:30:18
Socket (39) | Socket gracefully closed by remote side. | 2018-04-13 12:30:18
Socket (39) | Closed. | 2018-04-13 12:30:18
HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-04-13 12:30:18
HD Request # 3 | Sending historical data logon request message. | 2018-04-13 12:30:18
HD Request # 3 | Requesting Intraday data. Start date-time: 2018-04-12 20:48:06. Record interval: 1. Symbol: F.US.YMM18 | 2018-04-13 12:30:18
Socket (40) | Initiating close of socket by core. | 2018-04-13 12:30:18
HD Request # 3 | Historical data for F.US.YMM18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-04-13 12:30:18
Socket (40) | Shutdown started. Waiting for graceful close. | 2018-04-13 12:30:18
Historical data download thread signaled to stop. | 2018-04-13 12:30:18
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.YMM18 | 2018-04-13 12:30:18
HD Request # 3 | Completion time: 1s | 2018-04-13 12:30:18
HD Request # 3 | Intraday data download complete for F.US.YMM18. Unique request ID: 2 | 2018-04-13 12:30:18
Removed historical data download ID 2 | 2018-04-13 12:30:18

Socket (40) | Socket gracefully closed by remote side. | 2018-04-13 12:30:19
Socket (40) | Closed. | 2018-04-13 12:30:19
imageabc.PNG / V - Attached On 2018-04-13 12:38:31 UTC - Size: 122.1 KB - 431 views
[2018-04-13 17:50:27]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:

CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-04-13 11:59:05 *

Refer to #2 here:
CQG Trading Platform Service: Common Error Messages
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-04-14 04:14:54

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