Support Board
Date/Time: Sat, 10 May 2025 02:25:43 +0000
Chartbook from friend has wrong service
View Count: 761
| [2018-03-21 15:26:02] |
| sjk - Posts: 43 |
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How do I change to Gain Capital from the grayed out one in his chartbook?
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| [2018-03-21 17:48:52] |
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You need to change the symbols on the charts to the symbols used by the particular Trading service you are using: Changing the Symbol of a Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-21 22:26:19] |
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From User: I guess I didn't make this clear. The chart book I was sent has a different data supplier but it is grayed out so I cannot change it. sk Sierra Chart Support |
| [2018-03-22 03:35:27] |
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This is not making sense to us because we do not know what would be grayed out and not changeable. What is the specific name of the control that is disabled?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-22 13:29:45] |
| sjk - Posts: 43 |
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File> Data/TRade service Settings The Service area is unchangeable. I use Gain not "DTC - Sub Instance (trading)
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| [2018-03-22 17:09:04] |
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It appears as though you are running a secondary instance of Sierra Chart. Exit all instances of Sierra Chart you are running and only run just one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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