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[User Discussion] - GAIN OEC data faild to connect

View Count: 616

[2018-03-19 10:14:17]
[Go To First Post]
User212558 - Posts: 2
hello,
i am using GAIN OEC data and connection is failed
i am using top of the book data.
i copy the log file and paste below.
can you help me?

Thanks,
Elad.

Reading Internal Order ID file. | 2018-03-18 16:53:50
Reading Trade Orders file. | 2018-03-18 16:53:50
Reading Trade Positions file. | 2018-03-18 16:53:50
Listening on UDP port 22903. | 2018-03-18 16:53:50
Software version: 1717 32-bit | 2018-03-18 16:53:50
Usage end date: 2018-06-18 | 2018-03-18 16:53:50
Enabled for: Advanced Features. | 2018-03-18 16:53:50
Enabled for: Sierra Chart Historical Data Service. | 2018-03-18 16:53:50
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-03-18 16:53:50
Current selected Data/Trading service: GAIN Capital/OEC | 2018-03-18 16:53:50
Chart Update Interval: 500 | 2018-03-18 16:53:50
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-03-18 16:53:50
2018-03-18 22:53:50 Local computer time | 2018-03-18 16:53:50
2018-03-18 20:53:50 Local computer time in UTC | 2018-03-18 16:53:50
2018-03-18 16:53:50 Local computer time in SC Time Zone | 2018-03-18 16:53:50
2018-03-18 20:57:09 Server time in UTC | 2018-03-18 16:53:50
Local computer UTC time and Server UTC time difference: 200 seconds. | 2018-03-18 16:53:50
Notice: Your computer's clock is off by 200 seconds. For help with this, press the 'Send for Analysis' button. | 2018-03-18 16:53:50
Program path: C:\SierraChart\ | 2018-03-18 16:53:50
Data Files path: C:\SierraChart\Data\ | 2018-03-18 16:53:50
OS Version Number: 10.0 | 2018-03-18 16:53:50
Locale Setting: C | 2018-03-18 16:53:50

Checking for new symbol settings for service code oec | 2018-03-18 16:53:50
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-03-18 16:53:50
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-03-18 16:53:50
Received 5 login tokens. | 2018-03-18 16:53:51
Symbol settings are up-to-date for oec | 2018-03-18 16:53:51


GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-03-18 16:55:41
GAIN Capital FIX Trading socket (36) | Creating socket. | 2018-03-18 16:55:41
GAIN Capital FIX Trading socket (36) | Connecting to IP: 64.94.37.238. | 2018-03-18 16:55:41
GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-18 16:55:42
GAIN Capital FIX Trading socket (36) | Socket gracefully closed by remote side. | 2018-03-18 16:55:42
GAIN Capital FIX Trading socket (36) | Received socket Close event. | 2018-03-18 16:55:42
GAIN Capital FIX Trading socket (36) | Initiating close of socket by core. | 2018-03-18 16:55:42
GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-18 16:55:42
GAIN Capital FIX Trading socket (36) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-18 16:55:42
GAIN Capital FIX Trading socket (36) | Closed. | 2018-03-18 16:55:42
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-18 16:55:42
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:42
GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-18 16:55:42
GAIN Capital/OEC | Disconnected. | 2018-03-18 16:55:42
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:42

GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-03-18 16:55:45
GAIN Capital FIX Trading socket (37) | Creating socket. | 2018-03-18 16:55:45
GAIN Capital FIX Trading socket (37) | Connecting to IP: 64.94.37.238. | 2018-03-18 16:55:45
GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-18 16:55:45
GAIN Capital FIX Trading socket (37) | Socket gracefully closed by remote side. | 2018-03-18 16:55:45
GAIN Capital FIX Trading socket (37) | Received socket Close event. | 2018-03-18 16:55:45
GAIN Capital FIX Trading socket (37) | Initiating close of socket by core. | 2018-03-18 16:55:45
GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-18 16:55:45
GAIN Capital FIX Trading socket (37) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-18 16:55:45
GAIN Capital FIX Trading socket (37) | Closed. | 2018-03-18 16:55:45
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-18 16:55:45
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:45
GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-18 16:55:45
GAIN Capital/OEC | Disconnected. | 2018-03-18 16:55:45
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:45

GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-03-18 16:55:48
GAIN Capital FIX Trading socket (38) | Creating socket. | 2018-03-18 16:55:48
GAIN Capital FIX Trading socket (38) | Connecting to IP: 64.94.37.238. | 2018-03-18 16:55:48
GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-18 16:55:49
GAIN Capital FIX Trading socket (38) | Socket gracefully closed by remote side. | 2018-03-18 16:55:49
GAIN Capital FIX Trading socket (38) | Initiating close of socket by core. | 2018-03-18 16:55:49
GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-18 16:55:49
GAIN Capital FIX Trading socket (38) | Received socket Close event. | 2018-03-18 16:55:49
GAIN Capital FIX Trading socket (38) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-18 16:55:49
GAIN Capital FIX Trading socket (38) | Closed. | 2018-03-18 16:55:49
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-18 16:55:49
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:49
GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-18 16:55:49
GAIN Capital/OEC | Disconnected. | 2018-03-18 16:55:49
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:49

GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-03-18 16:55:52
GAIN Capital FIX Trading socket (40) | Creating socket. | 2018-03-18 16:55:52
GAIN Capital FIX Trading socket (40) | Connecting to IP: 64.94.37.238. | 2018-03-18 16:55:52
GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-18 16:55:52
GAIN Capital FIX Trading socket (40) | Socket gracefully closed by remote side. | 2018-03-18 16:55:53
GAIN Capital FIX Trading socket (40) | Received socket Close event. | 2018-03-18 16:55:53
GAIN Capital FIX Trading socket (40) | Initiating close of socket by core. | 2018-03-18 16:55:53
GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-18 16:55:53
GAIN Capital FIX Trading socket (40) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-18 16:55:53
GAIN Capital FIX Trading socket (40) | Closed. | 2018-03-18 16:55:53
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-18 16:55:53
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:53
GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-18 16:55:53
GAIN Capital/OEC | Disconnected. | 2018-03-18 16:55:53
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:53

GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-03-18 16:55:56
GAIN Capital FIX Trading socket (41) | Creating socket. | 2018-03-18 16:55:56
GAIN Capital FIX Trading socket (41) | Connecting to IP: 64.94.37.238. | 2018-03-18 16:55:56
GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-18 16:55:56
GAIN Capital FIX Trading socket (41) | Socket gracefully closed by remote side. | 2018-03-18 16:55:56
GAIN Capital FIX Trading socket (41) | Received socket Close event. | 2018-03-18 16:55:56
GAIN Capital FIX Trading socket (41) | Initiating close of socket by core. | 2018-03-18 16:55:56
GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-18 16:55:56
GAIN Capital FIX Trading socket (41) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-18 16:55:56
GAIN Capital FIX Trading socket (41) | Closed. | 2018-03-18 16:55:56
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-18 16:55:56
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:56
GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-18 16:55:56
GAIN Capital/OEC | Disconnected. | 2018-03-18 16:55:56
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:55:56

GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-03-18 16:55:59
GAIN Capital FIX Trading socket (42) | Creating socket. | 2018-03-18 16:55:59
GAIN Capital FIX Trading socket (42) | Connecting to IP: 64.94.37.238. | 2018-03-18 16:55:59
GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-18 16:56:00
GAIN Capital FIX Trading socket (42) | Socket gracefully closed by remote side. | 2018-03-18 16:56:00
GAIN Capital FIX Trading socket (42) | Received socket Close event. | 2018-03-18 16:56:00
GAIN Capital FIX Trading socket (42) | Initiating close of socket by core. | 2018-03-18 16:56:00
GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2018-03-18 16:56:00
GAIN Capital FIX Trading socket (42) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-18 16:56:00
GAIN Capital FIX Trading socket (42) | Closed. | 2018-03-18 16:56:00
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-18 16:56:00
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:56:00
GAIN Capital/OEC | Disconnected from the trading server. | 2018-03-18 16:56:00
GAIN Capital/OEC | Disconnected. | 2018-03-18 16:56:00
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-18 16:56:00
Date Time Of Last Edit: 2018-03-19 20:10:07
[2018-03-19 20:08:34]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages:

GAIN Capital FIX Trading: Sending the Logon message. | 2018-03-18 16:56:00
GAIN Capital FIX Trading socket (42) | Socket gracefully closed by remote side. | 2018-03-18 16:56:00

Refer to the documentation here for this:
https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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