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How to Post a Message for Support

DEMO Login

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[2018-03-14 22:38:40] #1 [Go To First Post]
JedP - Posts: 3
Trying to login in the Demo account and keeping receiving the following "Waiting to reconnect" message. Checked passwords and account login. What am I missing. Thanks

[2018-03-15 00:22:56] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-03-15 02:10:21] #3 [Go To First Post]
JedP - Posts: 3
Sorry! Thanks Reading Internal Order ID file. \| 2018-03-14 19:07:18 Reading Trade Orders file. \| 2018-03-14 19:07:19 Reading Trade Positions file. \| 2018-03-14 19:07:19 Listening on UDP port 22904. \| 2018-03-14 19:07:19 Software version: 1717 32-bit \| 2018-03-14 19:07:19 Usage end date: 2018-03-29 \| 2018-03-14 19:07:19 Enabled for: Advanced Features. \| 2018-03-14 19:07:19 Enabled for: Advanced Features 2. \| 2018-03-14 19:07:19 Enabled for: Sierra Chart Historical Data Service. \| 2018-03-14 19:07:19 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-03-14 19:07:19 Current selected Data/Trading service: GAIN Capital/OEC \| 2018-03-14 19:07:19 Chart Update Interval: 500 \| 2018-03-14 19:07:19 Time Zone: -07:00:00 (MST-07) \| 2018-03-14 19:07:19 2018-03-14 19:07:19 Local computer time \| 2018-03-14 19:07:19 2018-03-15 02:07:19 Local computer time in UTC \| 2018-03-14 19:07:19 2018-03-14 19:07:19 Local computer time in SC Time Zone \| 2018-03-14 19:07:19 2018-03-15 02:07:16 Server time in UTC \| 2018-03-14 19:07:19 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2018-03-14 19:07:19 Program path: C:\SierraChart\ \| 2018-03-14 19:07:19 Data Files path: C:\SierraChart\Data\ \| 2018-03-14 19:07:19 OS Version Number: 10.0 \| 2018-03-14 19:07:19 Locale Setting: C \| 2018-03-14 19:07:19 Checking for new symbol settings for service code oec \| 2018-03-14 19:07:19 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:19 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-03-14 19:07:19 Received 5 login tokens. \| 2018-03-14 19:07:20 Requesting symbol settings for service code oec. Overwrite = on. \| 2018-03-14 19:07:20 Symbol settings received. \| 2018-03-14 19:07:20 Processed 1104 symbol settings. \| 2018-03-14 19:07:21 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:23 GAIN Capital FIX Trading socket (6) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:23 GAIN Capital FIX Trading socket (6) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:23 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) \| Initiating close of socket by core. \| 2018-03-14 19:07:24 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) \| Received socket Close event. \| 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:24 GAIN Capital FIX Trading socket (6) \| Closed. \| 2018-03-14 19:07:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:24 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:24 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:24 GAIN Capital/OEC \| Disconnected from the FAST market data server. \| 2018-03-14 19:07:24 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:24 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:25 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-03-14 19:07:25 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) \| Initiating close of socket by core. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) \| Received socket Close event. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:27 GAIN Capital FIX Trading socket (7) \| Closed. \| 2018-03-14 19:07:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:27 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:27 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:27 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:27 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:27 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:30 GAIN Capital FIX Trading socket (8) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:30 GAIN Capital FIX Trading socket (8) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:30 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:31 GAIN Capital FIX Trading socket (8) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:31 GAIN Capital FIX Trading socket (8) \| Initiating close of socket by core. \| 2018-03-14 19:07:31 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:31 GAIN Capital FIX Trading socket (8) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:31 GAIN Capital FIX Trading socket (8) \| Closed. \| 2018-03-14 19:07:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:31 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:31 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:31 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:31 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) \| Initiating close of socket by core. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) \| Received socket Close event. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:34 GAIN Capital FIX Trading socket (9) \| Closed. \| 2018-03-14 19:07:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:34 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:34 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:34 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:34 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:37 GAIN Capital FIX Trading socket (10) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:37 GAIN Capital FIX Trading socket (10) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:37 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) \| Initiating close of socket by core. \| 2018-03-14 19:07:38 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) \| Received socket Close event. \| 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:38 GAIN Capital FIX Trading socket (10) \| Closed. \| 2018-03-14 19:07:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:38 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:38 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:38 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:38 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:38 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) \| Initiating close of socket by core. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) \| Received socket Close event. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:41 GAIN Capital FIX Trading socket (11) \| Closed. \| 2018-03-14 19:07:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:41 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:41 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:41 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:41 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:44 GAIN Capital FIX Trading socket (12) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:44 GAIN Capital FIX Trading socket (12) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:44 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:44 GAIN Capital FIX Trading socket (12) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:45 GAIN Capital FIX Trading socket (12) \| Initiating close of socket by core. \| 2018-03-14 19:07:45 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:45 GAIN Capital FIX Trading socket (12) \| Received socket Close event. \| 2018-03-14 19:07:45 GAIN Capital FIX Trading socket (12) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:45 GAIN Capital FIX Trading socket (12) \| Closed. \| 2018-03-14 19:07:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:45 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:45 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:45 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:45 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) \| Received socket Close event. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) \| Initiating close of socket by core. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:48 GAIN Capital FIX Trading socket (13) \| Closed. \| 2018-03-14 19:07:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:48 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:48 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:48 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:48 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:48 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:51 GAIN Capital FIX Trading socket (14) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:51 GAIN Capital FIX Trading socket (14) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:51 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:51 GAIN Capital FIX Trading socket (14) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:52 GAIN Capital FIX Trading socket (14) \| Received socket Close event. \| 2018-03-14 19:07:52 GAIN Capital FIX Trading socket (14) \| Initiating close of socket by core. \| 2018-03-14 19:07:52 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:52 GAIN Capital FIX Trading socket (14) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:52 GAIN Capital FIX Trading socket (14) \| Closed. \| 2018-03-14 19:07:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:52 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:52 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:52 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:52 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:52 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) \| Initiating close of socket by core. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) \| Received socket Close event. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:55 GAIN Capital FIX Trading socket (15) \| Closed. \| 2018-03-14 19:07:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:55 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:55 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:55 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:55 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2018-03-14 19:07:58 GAIN Capital FIX Trading socket (16) \| Creating socket. Using TLS 1.2. \| 2018-03-14 19:07:58 GAIN Capital FIX Trading socket (16) \| Connecting to IP: 64.94.37.222. \| 2018-03-14 19:07:58 GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:58 GAIN Capital FIX Trading socket (16) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:59 GAIN Capital FIX Trading socket (16) \| Initiating close of socket by core. \| 2018-03-14 19:07:59 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2018-03-14 19:07:59 GAIN Capital FIX Trading socket (16) \| Received socket Close event. \| 2018-03-14 19:07:59 GAIN Capital FIX Trading socket (16) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-14 19:07:59 GAIN Capital FIX Trading socket (16) \| Closed. \| 2018-03-14 19:07:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2018-03-14 19:07:59 Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:59 GAIN Capital/OEC \| Disconnected from the trading server. \| 2018-03-14 19:07:59 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:07:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2018-03-14 19:07:59 File >> Disconnect selected. \| 2018-03-14 19:08:00 GAIN Capital/OEC \| Disconnected. \| 2018-03-14 19:08:00

[2018-03-15 02:34:46] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. \| 2018-03-14 19:07:58 GAIN Capital FIX Trading socket (16) \| Socket gracefully closed by remote side. \| 2018-03-14 19:07:59 Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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