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Date/Time: Thu, 28 Mar 2024 21:00:47 +0000



Symbol is unknown

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[2018-03-14 14:25:14]
User145411 - Posts: 4
I have the equities package and it was always working fine but I now when I log on and open the charts I get a message that says Symbol is unknown. Click for symbol information. Exchange not authorized.
[2018-03-14 17:57:55]
Sierra Chart Engineering - Posts: 104368
Looks like Barchart disabled US equities probably because they may think that you possibly are a professional or due to an incomplete market data agreement. We will check on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-03-14 18:07:36]
Sierra Chart - Max - Posts: 5554
The exchange has been reactivated for your account.
Sierra Chart Support
[2018-03-20 00:47:58]
User145411 - Posts: 4
Appreciate the help guys. Thank you

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