Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 09 May 2024 05:31:37 +0000
Unable to download update
View Count: 649
| [2018-03-09 03:00:23] |
| gmorgan111 - Posts: 121 |
|
I am trying to download the current release of Sierra Charts to my Laptop and keep getting a message in the log that says redirected and then shut down without downloading the release Can you help me whith this please ThanksReading Internal Order ID file. | 2018-03-08 20:47:00 Reading Trade Orders file. | 2018-03-08 20:47:00 Reading Trade Positions file. | 2018-03-08 20:47:00 Listening on UDP port 22903. | 2018-03-08 20:47:00 Software version: 1624 | 2018-03-08 20:47:00 Usage end date: 2018-03-18 | 2018-03-08 20:47:00 Enabled for: Advanced Features. | 2018-03-08 20:47:00 Enabled for: Advanced Features 2. | 2018-03-08 20:47:00 Enabled for: Sierra Chart Historical Data Service. | 2018-03-08 20:47:00 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-03-08 20:47:00 Current selected Data/Trading service: Rithmic Trading | 2018-03-08 20:47:00 Chart Update Interval: 500 | 2018-03-08 20:47:00 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-03-08 20:47:00 2018-03-08 20:47:05 Local computer time | 2018-03-08 20:47:00 2018-03-09 02:47:05 Local computer time in UTC | 2018-03-08 20:47:00 2018-03-08 20:47:05 Local computer time in SC Time Zone | 2018-03-08 20:47:00 2018-03-09 02:46:19 Server time in UTC | 2018-03-08 20:47:00 Local computer UTC time and Server UTC time difference: 45 seconds. | 2018-03-08 20:47:00 Notice: Your computer's clock is off by 45 seconds. For help with this, press the 'Send for Analysis' button. | 2018-03-08 20:47:00 Program path: C:\SierraChart\ | 2018-03-08 20:47:00 Data Files path: C:\SierraChart\Data\ | 2018-03-08 20:47:00 OS Version Number: 10.0 | 2018-03-08 20:47:00 Locale Setting: C | 2018-03-08 20:47:00 Checking for new symbol settings for service code rim | 2018-03-08 20:47:00 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-03-08 20:47:00 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-03-08 20:47:00 Symbol settings are up-to-date for rim | 2018-03-08 20:47:00 Received 5 login tokens. | 2018-03-08 20:47:00 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-03-08 20:47:07 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-03-08 20:47:07 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-03-08 20:47:10 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-03-08 20:47:12 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-03-08 20:47:12 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-03-08 20:47:12 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-08 20:47:12 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-03-08 20:47:12 Rithmic Trading | Port for executable: 50364 | 2018-03-08 20:47:15 Listening socket (1092). Port 50364 | Closed. | 2018-03-08 20:47:15 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-03-08 20:47:15 Rithmic Trading | Bridge process is running. | 2018-03-08 20:47:18 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50364 | 2018-03-08 20:47:18 DTC Client socket (6) | Creating socket. | 2018-03-08 20:47:18 DTC Client socket (6) | Connecting to IP: 127.0.0.1. | 2018-03-08 20:47:18 Rithmic Trading | Connected to server. | 2018-03-08 20:47:18 Rithmic Trading | Starting socket receive thread. | 2018-03-08 20:47:18 Rithmic Trading | Sending Encoding Request to server | 2018-03-08 20:47:18 Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-03-08 20:47:18 Rithmic Trading | Sending logon request message. | 2018-03-08 20:47:18 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-03-08 20:47:18 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-03-08 20:47:18 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-03-08 20:47:18 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2018-03-08 20:47:20 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2018-03-08 20:47:20 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2018-03-08 20:47:20 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2018-03-08 20:47:20 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2018-03-08 20:47:20 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2018-03-08 20:47:20 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2018-03-08 20:47:21 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2018-03-08 20:47:21 Rithmic Trading | Received logon response. | 2018-03-08 20:47:21 Rithmic Trading | Server Name: SC DTC Bridge. | 2018-03-08 20:47:21 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-03-08 20:47:21 Rithmic Trading | Successfully connected. IB='AGN', Firm='PhillipUS'. | 2018-03-08 20:47:21 Rithmic Trading | Trading is supported. | 2018-03-08 20:47:21 Rithmic Trading | Order cancel and replace is supported. | 2018-03-08 20:47:21 Rithmic Trading | OCO Orders supported. | 2018-03-08 20:47:21 Rithmic Trading | Connected to data and trading server. | 2018-03-08 20:47:21 YMH8-CBOT 2 Min #1 | Reloading chart. | 2018-03-08 20:47:42 NQH8-CME 2 Min #2 | Reloading chart. | 2018-03-08 20:47:42 Rithmic Trading | Starting real-time market data updates for: YMH8-CBOT. ID: 1 | 2018-03-08 20:47:43 Rithmic Trading | Requesting security definition data for: YMH8-CBOT. ID: 1 | 2018-03-08 20:47:43 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: YMH8-CBOT | 2018-03-08 20:47:43 Intraday data recording state for symbol YMH8-CBOT is set to download 'Pending'. | 2018-03-08 20:47:43 Delaying start of download for YMH8-CBOT | 2018-03-08 20:47:43 Rithmic Trading | Starting real-time market data updates for: NQH8-CME. ID: 2 | 2018-03-08 20:47:43 Rithmic Trading | Requesting security definition data for: NQH8-CME. ID: 2 | 2018-03-08 20:47:43 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: NQH8-CME | 2018-03-08 20:47:43 Intraday data recording state for symbol NQH8-CME is set to download 'Pending'. | 2018-03-08 20:47:43 Delaying start of download for YMH8-CBOT | 2018-03-08 20:47:43 HD Request # 2 | Downloading Intraday chart data for YMH8-CBOT to the file YMH8-CBOT.scid. Service: cbot | 2018-03-08 20:47:49 HD Request # 2 | Download start date-time: 2018-03-08 13:56:43.000 | 2018-03-08 20:47:49 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-03-08 20:47:50 Socket (7) | Creating socket. | 2018-03-08 20:47:50 Socket (7) | Connecting to IP: 8.18.161.133. | 2018-03-08 20:47:50 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-03-08 20:47:50 HD Request # 2 | Sending historical data logon request message. | 2018-03-08 20:47:50 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-03-08 13:56:43. Record interval: 0. Symbol: YMH18 | 2018-03-08 20:47:50 HD Request # 2 | Decompressing data. | 2018-03-08 20:47:50 HD Request # 2 | Receiving Intraday data for YMH8-CBOT starting at 2018-03-08 13:56:43 | 2018-03-08 20:47:50 HD Request # 2 | Timestamp of first Intraday data file record written: 2018-03-08 13:56:46 | 2018-03-08 20:47:50 Socket (7) | Initiating close of socket by core. | 2018-03-08 20:47:51 Socket (7) | Shutdown started. Waiting for graceful close. | 2018-03-08 20:47:51 Historical data download thread signaled to stop. | 2018-03-08 20:47:51 Socket (7) | Socket gracefully closed by remote side. | 2018-03-08 20:47:51 Socket (7) | Closed. | 2018-03-08 20:47:51 HD Request # 2 | Received 36534 records from 2018-03-08 13:56:43 to 2018-03-08 20:37:00 (6.7 hours) and wrote 36533 records for YMH8-CBOT | 2018-03-08 20:47:51 HD Request # 2 | Intraday download COMPLETE for YMH8-CBOT. Completion time: 2s. Unique request ID: 1 | 2018-03-08 20:47:51 Removed historical data download ID 1 | 2018-03-08 20:47:51 Real-time Intraday chart data file updates started for YMH8-CBOT | 2018-03-08 20:47:51 Intraday chart data file opened for YMH8-CBOT | 2018-03-08 20:47:51 Rithmic Trading | Using primary service for historical data for YMH8-CBOT | 2018-03-08 20:47:51 Intraday data recording state for symbol YMH8-CBOT is set to download 'Pending'. | 2018-03-08 20:47:51 HD Request # 3 | Downloading Intraday chart data for YMH8-CBOT to the file YMH8-CBOT.scid. Service: rithmic.trading | 2018-03-08 20:47:51 HD Request # 3 | Download start date-time: 2018-03-08 20:37:00.000 | 2018-03-08 20:47:51 HD Request # 3 | Sending historical data request. Start date-time: 2018-03-08 20:37:00. Record interval: 0. Symbol: YMH8-CBOT | 2018-03-08 20:47:51 HD Request # 4 | Downloading Intraday chart data for NQH8-CME to the file NQH8-CME.scid. Service: cme | 2018-03-08 20:47:51 HD Request # 4 | Download start date-time: 2018-03-08 13:56:43.000 | 2018-03-08 20:47:51 HD Request # 4 | Using server: ds1.sierracharts.com port 10150 | 2018-03-08 20:47:53 Rithmic Trading | Message from server: Requesting historical Tick data. | 2018-03-08 20:47:53 HD Request # 3 | Receiving Intraday data for YMH8-CBOT starting at 2018-03-08 20:37:00 | 2018-03-08 20:47:53 Socket (8) | Creating socket. | 2018-03-08 20:47:53 Socket (8) | Connecting to IP: 8.18.161.135. | 2018-03-08 20:47:53 HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-03-08 20:47:53 HD Request # 4 | Sending historical data logon request message. | 2018-03-08 20:47:53 HD Request # 4 | Requesting Intraday data. Start date-time: 2018-03-08 13:56:43. Record interval: 0. Symbol: NQH18 | 2018-03-08 20:47:53 HD Request # 4 | Decompressing data. | 2018-03-08 20:47:53 HD Request # 3 | Timestamp of first Intraday data file record written: 2018-03-08 20:37:22 | 2018-03-08 20:47:53 HD Request # 3 | Received 198 records from 2018-03-08 20:37:00 to 2018-03-08 20:47:07 (10.1 minutes) and wrote 196 records for YMH8-CBOT | 2018-03-08 20:47:53 HD Request # 3 | Intraday download COMPLETE for YMH8-CBOT. Completion time: 0s. Unique request ID: 3 | 2018-03-08 20:47:53 Removed historical data download ID 3 | 2018-03-08 20:47:53 Real-time Intraday chart data file updates started for YMH8-CBOT | 2018-03-08 20:47:53 Intraday chart data file opened for YMH8-CBOT | 2018-03-08 20:47:53 HD Request # 4 | Receiving Intraday data for NQH8-CME starting at 2018-03-08 13:56:43 | 2018-03-08 20:47:53 HD Request # 4 | Timestamp of first Intraday data file record written: 2018-03-08 13:56:45 | 2018-03-08 20:47:53 Socket (8) | Initiating close of socket by core. | 2018-03-08 20:47:56 Socket (8) | Shutdown started. Waiting for graceful close. | 2018-03-08 20:47:56 Socket (8) | Socket gracefully closed by remote side. | 2018-03-08 20:47:56 Socket (8) | Closed. | 2018-03-08 20:47:56 Historical data download thread signaled to stop. | 2018-03-08 20:47:56 HD Request # 4 | Received 54190 records from 2018-03-08 13:56:43 to 2018-03-08 20:37:00 (6.7 hours) and wrote 54185 records for NQH8-CME | 2018-03-08 20:47:56 HD Request # 4 | Intraday download COMPLETE for NQH8-CME. Completion time: 4s. Unique request ID: 2 | 2018-03-08 20:47:56 Removed historical data download ID 2 | 2018-03-08 20:47:56 Real-time Intraday chart data file updates started for NQH8-CME | 2018-03-08 20:47:56 Intraday chart data file opened for NQH8-CME | 2018-03-08 20:47:56 Rithmic Trading | Using primary service for historical data for NQH8-CME | 2018-03-08 20:47:56 Intraday data recording state for symbol NQH8-CME is set to download 'Pending'. | 2018-03-08 20:47:56 HD Request # 5 | Downloading Intraday chart data for NQH8-CME to the file NQH8-CME.scid. Service: rithmic.trading | 2018-03-08 20:47:56 HD Request # 5 | Download start date-time: 2018-03-08 20:37:00.000 | 2018-03-08 20:47:56 HD Request # 5 | Sending historical data request. Start date-time: 2018-03-08 20:37:00. Record interval: 0. Symbol: NQH8-CME | 2018-03-08 20:47:56 Rithmic Trading | Message from server: Requesting historical Tick data. | 2018-03-08 20:47:58 HD Request # 5 | Receiving Intraday data for NQH8-CME starting at 2018-03-08 20:37:00 | 2018-03-08 20:47:58 HD Request # 5 | Timestamp of first Intraday data file record written: 2018-03-08 20:37:23 | 2018-03-08 20:47:58 HD Request # 5 | Received 150 records from 2018-03-08 20:37:00 to 2018-03-08 20:47:04 (10.1 minutes) and wrote 147 records for NQH8-CME | 2018-03-08 20:47:58 HD Request # 5 | Intraday download COMPLETE for NQH8-CME. Completion time: 4s. Unique request ID: 4 | 2018-03-08 20:47:58 Removed historical data download ID 4 | 2018-03-08 20:47:58 Real-time Intraday chart data file updates started for NQH8-CME | 2018-03-08 20:47:58 Intraday chart data file opened for NQH8-CME | 2018-03-08 20:47:58 Opened cached Intraday file: C:\SierraChart\Data\YMH8-CBOT.scid | 2018-03-08 20:48:06 Opened cached Intraday file: C:\SierraChart\Data\NQH8-CME.scid | 2018-03-08 20:48:18 A request for the latest software update has been made. | 2018-03-08 20:57:47 * HTTPS connection to www.sierrachart.com:443 (19) | Creating socket. Using TLS 1.2. | 2018-03-08 20:57:47 The update is being downloaded in the background. When it is complete, you will be prompted. | 2018-03-08 20:57:47 * HTTPS connection to www.sierrachart.com:443 (19) | Connecting to IP: 204.15.192.108. | 2018-03-08 20:57:47 HTTPS connection to www.sierrachart.com:443 (19) | Socket gracefully closed by remote side. | 2018-03-08 20:57:53 HTTPS connection to www.sierrachart.com:443 (19) | Initiating close of socket by core. | 2018-03-08 20:57:53 HTTPS connection to www.sierrachart.com:443 (19) | Received socket Close event. | 2018-03-08 20:57:53 HTTPS connection to www.sierrachart.com:443 (19) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-08 20:57:53 HTTPS connection to www.sierrachart.com:443 (19) | Closed. | 2018-03-08 20:57:53 HTTP connection to 192.168.43.210:110 (20) | Creating socket. | 2018-03-08 20:57:53 HTTP connection to 192.168.43.210:110 (20) | Connecting to IP: 192.168.43.210. | 2018-03-08 20:57:53 Download for software update has been redirected. Request ID: 1 -> 2 | 2018-03-08 20:57:53 HTTP connection to 192.168.43.210:110 (20) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2018-03-08 20:58:14 * HTTP connection to 192.168.43.210:110 (20) | Initiating close of socket by core. | 2018-03-08 20:58:14 Failed to download software update due to an error. Request ID: 2. | 2018-03-08 20:58:14 * HTTP connection to 192.168.43.210:110 (20) | Closed. | 2018-03-08 20:58:14 |
| [2018-03-09 03:34:55] |
| |
|
Relevant message: HTTP connection to 192.168.43.210:110 (20) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2018-03-08 20:58:14 *
Refer to help topic section 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-09 03:35:10
|
To post a message in this thread, you need to log in with your Sierra Chart account: