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datafeed not ticking

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[2018-03-08 16:48:57] #1 [Go To First Post]
User30743 - Posts: 364
hi, i jsut bought datafeed for CME to conect it with my IB account, which i have, and conencted to api accordingly but the price is not ticking, also i dont have M symbol there in the chart. how to solve it please?

[2018-03-08 18:05:24] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5597
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support

[2018-03-12 15:56:56] #3 [Go To First Post]
User30743 - Posts: 364
Reading Internal Order ID file. \| 2018-03-12 11:10:12 Reading Trade Orders file. \| 2018-03-12 11:10:12 Reading Trade Positions file. \| 2018-03-12 11:10:12 Listening on UDP port 22903. \| 2018-03-12 11:10:12 Software version: 1689 \| 2018-03-12 11:10:12 Usage end date: 2018-04-22 \| 2018-03-12 11:10:12 Enabled for: Advanced Features. \| 2018-03-12 11:10:12 Enabled for: Advanced Features 2. \| 2018-03-12 11:10:12 Enabled for: Sierra Chart Historical Data Service. \| 2018-03-12 11:10:12 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-03-12 11:10:12 Enabled for: INDEXES_DATA_BARCHART \| 2018-03-12 11:10:12 Enabled for: CME (Trading Account Required) \| 2018-03-12 11:10:12 Enabled for: CBOT (Trading Account Required) \| 2018-03-12 11:10:12 Enabled for: COMEX (Trading Account Required) \| 2018-03-12 11:10:12 Enabled for: NYMEX (Trading Account Required) \| 2018-03-12 11:10:12 Received 1 data feed usernames. \| 2018-03-12 11:10:12 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-03-12 11:10:12 Current selected Data/Trading service: Rithmic Trading \| 2018-03-12 11:10:12 Chart Update Interval: 100 \| 2018-03-12 11:10:12 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-03-12 11:10:12 2018-03-12 17:10:19 Local computer time \| 2018-03-12 11:10:12 2018-03-12 16:10:19 Local computer time in UTC \| 2018-03-12 11:10:12 2018-03-12 11:10:19 Local computer time in SC Time Zone \| 2018-03-12 11:10:12 2018-03-12 16:10:15 Server time in UTC \| 2018-03-12 11:10:12 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2018-03-12 11:10:12 Program path: C:\SierraChart\ \| 2018-03-12 11:10:12 Data Files path: C:\SierraChart\Data\ \| 2018-03-12 11:10:12 OS Version Number: 10.0 \| 2018-03-12 11:10:12 Locale Setting: C \| 2018-03-12 11:10:12 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2018-03-12 11:21:43 SC Data - All Services \| Using username 0 \| 2018-03-12 11:21:45 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2018-03-12 11:21:45 DTC Client socket (251) \| Creating socket. \| 2018-03-12 11:21:45 DTC Client socket (251) \| Connecting to IP: 8.18.161.135. \| 2018-03-12 11:21:45 SC Data - All Services \| Connected to server. \| 2018-03-12 11:21:45 SC Data - All Services \| Starting socket receive thread. \| 2018-03-12 11:21:45 SC Data - All Services \| Sending Encoding Request to server \| 2018-03-12 11:21:45 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2018-03-12 11:21:45 SC Data - All Services \| Sending logon request message. \| 2018-03-12 11:21:45 SC Data - All Services \| Received logon response. \| 2018-03-12 11:21:45 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2018-03-12 11:21:45 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2018-03-12 11:21:45 SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2018-03-12 11:21:45 DTC Client socket (251) \| Socket gracefully closed by remote side. \| 2018-03-12 11:21:45 DTC Client socket (251) \| Received socket Close event. \| 2018-03-12 11:21:45 DTC Client socket (251) \| Initiating close of socket by core. \| 2018-03-12 11:21:45 DTC Client socket (251) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-03-12 11:21:45 DTC Client socket (251) \| Closed. \| 2018-03-12 11:21:45 SC Data - All Services \| Disconnected from the server. \| 2018-03-12 11:21:45 SC Data - All Services \| Data feed disconnected. Will reconnect in 2 seconds. \| 2018-03-12 11:21:45 Date Time Of Last Edit: 2018-03-12 19:14:17


ib sierra chart.PNG / V - Attached On 2018-03-12 16:08:52 UTC - Size: 86.93 KB - 239 views

[2018-03-12 16:23:27] #4 [Go To First Post]
User30743 - Posts: 364
btw i dont understand this line SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2018-03-12 11:21:45 I AM CONNECTED ONLY WITH ONE SIERRA

[2018-03-12 19:15:16] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
SC Data - All Services \| Logon error received from server: Limited to one connection per username for the requested data source. \| 2018-03-12 11:21:45 You must have another instance of Sierra Chart running using the Sierra Chart Exchange Data Feed as well. Refer to: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-12 19:15:30

[2018-03-15 12:29:32] #6 [Go To First Post]
User30743 - Posts: 364
i have another sierra running on my vps, but it is connected to rithmic feed that i use for another brokerage account. and i never tried to connect it to IB there.. so is it somehow that under one login there is some interference with the feeds or ..?

[2018-03-15 17:57:30] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here for that other instance connected to Rithmic to use the Rithmic data feed instead: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UsingTradingServiceProvidedDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-15 17:57:54

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