Home >> Support Board

Support Board

Date/Time: Mon, 29 Apr 2024 10:10:32 +0000

How to Post a Message for Support

SierraChart.exe has stopped working

View Count: 816

[2018-02-22 09:36:47] #1 [Go To First Post]
sierrartb - Posts: 11
Hello, when connected to Interactivebrokers and choose "show order fills" sierra stops working. I enclose printscreen and message log. Thanks. Richard. Reading Internal Order ID file. \| 2018-02-22 10:27:48 Reading Trade Orders file. \| 2018-02-22 10:27:48 Reading Trade Positions file. \| 2018-02-22 10:27:48 Listening on UDP port 22903. \| 2018-02-22 10:27:48 Software version: 1705 \| 2018-02-22 10:27:48 Usage end date: 2018-06-25 \| 2018-02-22 10:27:48 Enabled for: Advanced Features. \| 2018-02-22 10:27:48 Enabled for: Advanced Features 2. \| 2018-02-22 10:27:48 Enabled for: Sierra Chart Historical Data Service. \| 2018-02-22 10:27:48 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2018-02-22 10:27:48 Enabled for: INDEXES_DATA_BARCHART \| 2018-02-22 10:27:48 Enabled for: CME (Trading Account Required) \| 2018-02-22 10:27:48 Enabled for: CBOT (Trading Account Required) \| 2018-02-22 10:27:48 Enabled for: COMEX (Trading Account Required) \| 2018-02-22 10:27:48 Enabled for: NYMEX (Trading Account Required) \| 2018-02-22 10:27:48 Received 1 data feed usernames. \| 2018-02-22 10:27:48 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-02-22 10:27:48 Current selected Data/Trading service: Interactive Brokers \| 2018-02-22 10:27:48 Chart Update Interval: 200 \| 2018-02-22 10:27:48 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2018-02-22 10:27:48 2018-02-22 10:27:48 Local computer time \| 2018-02-22 10:27:48 2018-02-22 09:27:48 Local computer time in UTC \| 2018-02-22 10:27:48 2018-02-22 10:27:48 Local computer time in SC Time Zone \| 2018-02-22 10:27:48 2018-02-22 09:27:45 Server time in UTC \| 2018-02-22 10:27:48 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2018-02-22 10:27:48 Program path: C:\SierraChart\ \| 2018-02-22 10:27:48 Data Files path: C:\SierraChart\Data\ \| 2018-02-22 10:27:48 OS Version Number: 10.0 \| 2018-02-22 10:27:48 Locale Setting: C \| 2018-02-22 10:27:48 Checking for new symbol settings for service code interactive_brokers.trading \| 2018-02-22 10:27:48 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-02-22 10:27:48 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-02-22 10:27:48 Received 5 login tokens. \| 2018-02-22 10:27:49 Symbol settings are up-to-date for interactive_brokers.trading \| 2018-02-22 10:27:49 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-02-22 10:27:50 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-02-22 10:27:50 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-02-22 10:27:56 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-02-22 10:27:56 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2018-02-22 10:27:56 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-02-22 10:27:56 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2018-02-22 10:27:56 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2018-02-22 10:27:59 Socket (6) \| Creating socket. \| 2018-02-22 10:27:59 Socket (6) \| Connecting to IP: 127.0.0.1. \| 2018-02-22 10:27:59 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2018-02-22 10:27:59 Interactive Brokers \| TWS server version: 76 \| 2018-02-22 10:27:59 Interactive Brokers \| Connected. Waiting for account information. \| 2018-02-22 10:27:59 IB Account information received. \| 2018-02-22 10:27:59 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2018-02-22 10:27:59 Interactive Brokers \| Connected to Live account. \| 2018-02-22 10:27:59 Interactive Brokers \| Year-Month last connected to Live account: 2018-02 \| 2018-02-22 10:27:59 Interactive Brokers \| Connected to data and trading server. \| 2018-02-22 10:27:59 Next valid order ID: 186 \| 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2018-02-22 10:27:59 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2018-02-22 10:27:59 Next valid order ID: 186 \| 2018-02-22 10:27:59 IB Account information received. \| 2018-02-22 10:27:59 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2018-02-22 10:27:59 Interactive Brokers \| Connected to Live account. \| 2018-02-22 10:27:59 Interactive Brokers \| Year-Month last connected to Live account: 2018-02 \| 2018-02-22 10:27:59 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates) for account: U590* \| 2018-02-22 10:28:04 Interactive Brokers \| Received Trade Positions download end message for account U590* \| 2018-02-22 10:28:04


Capture.PNG / V - Attached On 2018-02-22 09:33:37 UTC - Size: 6.58 KB - 306 views

[2018-02-22 09:50:55] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you attach the Chartbook you are using here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile You can privately attached this file. And also attach the TradeActivityLog.DAT file in the Sierra Chart installation folder. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile This file by default should be privately attached. We will then test and see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-22 09:51:22

[2018-04-12 08:05:28] #3 [Go To First Post]
sierrartb - Posts: 11
Hello, did you get my replay with attachments?

[2018-04-12 08:53:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No. This is not a support request we are willing to look into any longer. It is clear it is caused by an issue on your side like a custom study most likely. Refer to help topic 17: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-12 08:53:55

To post a message in this thread, you need to log in with your Sierra Chart account: