Support Board
Date/Time: Fri, 09 May 2025 15:47:57 +0000
SierraChart.exe has stopped working
View Count: 920
| [2018-02-22 09:36:47] |
| sierrartb - Posts: 11 |
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Hello, when connected to Interactivebrokers and choose "show order fills" sierra stops working. I enclose printscreen and message log. Thanks. Richard. Reading Internal Order ID file. | 2018-02-22 10:27:48 Reading Trade Orders file. | 2018-02-22 10:27:48 Reading Trade Positions file. | 2018-02-22 10:27:48 Listening on UDP port 22903. | 2018-02-22 10:27:48 Software version: 1705 | 2018-02-22 10:27:48 Usage end date: 2018-06-25 | 2018-02-22 10:27:48 Enabled for: Advanced Features. | 2018-02-22 10:27:48 Enabled for: Advanced Features 2. | 2018-02-22 10:27:48 Enabled for: Sierra Chart Historical Data Service. | 2018-02-22 10:27:48 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-02-22 10:27:48 Enabled for: INDEXES_DATA_BARCHART | 2018-02-22 10:27:48 Enabled for: CME (Trading Account Required) | 2018-02-22 10:27:48 Enabled for: CBOT (Trading Account Required) | 2018-02-22 10:27:48 Enabled for: COMEX (Trading Account Required) | 2018-02-22 10:27:48 Enabled for: NYMEX (Trading Account Required) | 2018-02-22 10:27:48 Received 1 data feed usernames. | 2018-02-22 10:27:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-02-22 10:27:48 Current selected Data/Trading service: Interactive Brokers | 2018-02-22 10:27:48 Chart Update Interval: 200 | 2018-02-22 10:27:48 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-02-22 10:27:48 2018-02-22 10:27:48 Local computer time | 2018-02-22 10:27:48 2018-02-22 09:27:48 Local computer time in UTC | 2018-02-22 10:27:48 2018-02-22 10:27:48 Local computer time in SC Time Zone | 2018-02-22 10:27:48 2018-02-22 09:27:45 Server time in UTC | 2018-02-22 10:27:48 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-02-22 10:27:48 Program path: C:\SierraChart\ | 2018-02-22 10:27:48 Data Files path: C:\SierraChart\Data\ | 2018-02-22 10:27:48 OS Version Number: 10.0 | 2018-02-22 10:27:48 Locale Setting: C | 2018-02-22 10:27:48 Checking for new symbol settings for service code interactive_brokers.trading | 2018-02-22 10:27:48 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-02-22 10:27:48 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-02-22 10:27:48 Received 5 login tokens. | 2018-02-22 10:27:49 Symbol settings are up-to-date for interactive_brokers.trading | 2018-02-22 10:27:49 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-02-22 10:27:50 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-02-22 10:27:50 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-02-22 10:27:54 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-02-22 10:27:56 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-02-22 10:27:56 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-02-22 10:27:56 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-22 10:27:56 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-02-22 10:27:56 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2018-02-22 10:27:59 Socket (6) | Creating socket. | 2018-02-22 10:27:59 Socket (6) | Connecting to IP: 127.0.0.1. | 2018-02-22 10:27:59 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2018-02-22 10:27:59 Interactive Brokers | TWS server version: 76 | 2018-02-22 10:27:59 Interactive Brokers | Connected. Waiting for account information. | 2018-02-22 10:27:59 IB Account information received. | 2018-02-22 10:27:59 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2018-02-22 10:27:59 Interactive Brokers | Connected to Live account. | 2018-02-22 10:27:59 Interactive Brokers | Year-Month last connected to Live account: 2018-02 | 2018-02-22 10:27:59 Interactive Brokers | Connected to data and trading server. | 2018-02-22 10:27:59 Next valid order ID: 186 | 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2018-02-22 10:27:59 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2018-02-22 10:27:59 Next valid order ID: 186 | 2018-02-22 10:27:59 IB Account information received. | 2018-02-22 10:27:59 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2018-02-22 10:27:59 Interactive Brokers | Connected to Live account. | 2018-02-22 10:27:59 Interactive Brokers | Year-Month last connected to Live account: 2018-02 | 2018-02-22 10:27:59 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U590* | 2018-02-22 10:28:04 Interactive Brokers | Received Trade Positions download end message for account U590* | 2018-02-22 10:28:04 |
 Capture.PNG / V - Attached On 2018-02-22 09:33:37 UTC - Size: 6.58 KB - 346 views |
| [2018-02-22 09:50:55] |
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Can you attach the Chartbook you are using here following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile You can privately attached this file. And also attach the TradeActivityLog.DAT file in the Sierra Chart installation folder. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile This file by default should be privately attached. We will then test and see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-22 09:51:22
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| [2018-04-12 08:05:28] |
| sierrartb - Posts: 11 |
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Hello, did you get my replay with attachments?
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| [2018-04-12 08:53:41] |
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No. This is not a support request we are willing to look into any longer. It is clear it is caused by an issue on your side like a custom study most likely. Refer to help topic 17: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-12 08:53:55
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