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Date/Time: Sat, 18 May 2024 18:46:52 +0000



Chart Install Errors

View Count: 963

[2018-02-08 15:51:59]
BBEINVEST - Posts: 1
I tried to install the chart and there were errors.
I have sent the log to you.
[2018-02-08 22:22:04]
Sierra Chart Engineering - Posts: 104368
Based upon what we see below, you have Sierra Chart running during the process of installing or updating it.

Follow the instructions here:
Software Download: Fast Update


Log:

Installer version: 7
Not using HTTP proxy server settings.
HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber
HTTPS connection to www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2.
HTTPS connection to www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108.
HTTP Request: https://www.sierrachart.com/downloads/1697/FilesToDownload.txt
Not overwriting file since it exists: 2TargetsWithBEStop.twconfig
Not overwriting file since it exists: 2TargetsWithCommonStop.twconfig
Not overwriting file since it exists: ChartbookExample.cht
Not overwriting file since it exists: Clean Chart.stdycollct
Not overwriting file since it exists: EURUSD.dly
Not overwriting file since it exists: SimpleBracket.twconfig
HTTP Request: https://www.sierrachart.com/downloads/Common1692/FilesToDownload.txt
Starting request of files to install.
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/RequestValuesFromServerAndDraw.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/Studies6.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/TradingTriggeredLimitOrderEntry.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/scconstants.h
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/scdatetime.h
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/scstructures.h
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/scstudyfunctions.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/sierrachart.h
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/studies3.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/studies5.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/studies7.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/studies8.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/ACS_Source/tradingsystem.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/DTC/DTCProtocol.cpp
HTTP request: https://www.sierrachart.com/downloads/1697/DTC/DTCProtocol.h
HTTP request: https://www.sierrachart.com/downloads/1697/DTC/DTCProtocol.proto
HTTP request: https://www.sierrachart.com/downloads/1697/DTC/DTCProtocolVLS.h
HTTP request: https://www.sierrachart.com/downloads/1697/SierraChart.exe
HTTP request: https://www.sierrachart.com/downloads/1697/SierraChartStudies.dll
HTTP request: https://www.sierrachart.com/downloads/Common1692/Rim/DTCBridge.exe
Received file: RequestValuesFromServerAndDraw.cpp
Received file: Studies6.cpp
Received file: TradingTriggeredLimitOrderEntry.cpp
Received file: scconstants.h
Received file: scdatetime.h
Received file: scstructures.h
Received file: scstudyfunctions.cpp
Received file: sierrachart.h
Received file: studies3.cpp
Received file: studies5.cpp
Received file: studies7.cpp
Received file: studies8.cpp
Received file: tradingsystem.cpp
Received file: DTCProtocol.cpp
Received file: DTCProtocol.h
Received file: DTCProtocol.proto
Received file: DTCProtocolVLS.h
Received file: SierraChart.exe
Received file: SierraChartStudies.dll
Received file: DTCBridge.exe
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\RequestValuesFromServerAndDraw.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\Studies6.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\TradingTriggeredLimitOrderEntry.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scconstants.h file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scdatetime.h file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scstructures.h file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scstudyfunctions.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\sierrachart.h file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies3.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies5.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies7.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies8.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\tradingsystem.cpp file to the folder C:\SierraChart\ACS_Source\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.cpp file to the folder C:\SierraChart\DTC\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.h file to the folder C:\SierraChart\DTC\
Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.proto file to the folder C:\SierraChart\DTC\
HTTPS connection to www.sierrachart.com:443 (1) | Socket gracefully closed by remote side.
HTTPS connection to www.sierrachart.com:443 (1) | Received socket Close event.
Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocolVLS.h file to the folder C:\SierraChart\DTC\
Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChart.exe. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Error opening C:\SierraChart\SierraChartStudies.dll. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds.
Successfully moved C:\SierraChart\DownloadedInstallationFiles\Rim\DTCBridge.exe file to the folder C:\SierraChart\Rim\
Installation completed with errors. Refer to log.
HTTPS connection to www.sierrachart.com:443 (1) | Initiating close of socket by core.
HTTPS connection to www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now.
HTTPS connection to www.sierrachart.com:443 (1) | Closed.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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