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Direct MessagesDate/Time: Sat, 18 May 2024 20:19:41 +0000
IB: Failed to download data for Russell 2000 index (RUT-IND-RUSSELL)
View Count: 1132
| [2018-02-07 17:38:42] |
| User269983 - Posts: 31 |
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Failed to download data for Russell 2000 index (RUT-IND-RUSSELL) using InteractiveBrokers as feed. It was working before. |
| [2018-02-07 18:14:04] |
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You need to contact Interactive Brokers about this. If they cannot help you, then provide a copy of the Message Log following these instructions here: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Of course this is fully their responsibility but of course they probably are just not going to be competent to even help you to begin with. So then the problem gets dumped on us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-07 18:15:07
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| [2018-02-07 18:52:47] |
| User269983 - Posts: 31 |
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RUT-IND-RUSSELL Daily #1 | Reloading chart. | 2018-02-07 12:36:16 Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2018-02-07 12:38:11 Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2018-02-07 12:38:11 HTTPS connection to historicaldata.sierrachart.com:443 (76) | Received socket Close event. | 2018-02-07 12:39:16 HTTPS connection to historicaldata.sierrachart.com:443 (76) | Socket gracefully closed by remote side. | 2018-02-07 12:39:16 HTTPS connection to historicaldata.sierrachart.com:443 (76) | Initiating close of socket by core. | 2018-02-07 12:39:16 HTTPS connection to historicaldata.sierrachart.com:443 (76) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-07 12:39:16 HTTPS connection to historicaldata.sierrachart.com:443 (76) | Closed. | 2018-02-07 12:39:16 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2018-02-07 12:49:47 Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2018-02-07 12:49:57 Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2018-02-07 12:49:57 Message from IB: Market data farm connection is OK:usbond. IB Error Code: 2104. Request ID: -1. | 2018-02-07 12:49:58 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2018-02-07 12:50:13 HD Request # 31 | Downloading Historical Daily chart data for RUT-IND-RUSSELL. Starting date: 2017-12-01. Service: ib | 2018-02-07 13:32:48 HD Request # 31 | Requesting historical Daily data for $IUX starting at 2017-11-30 | 2018-02-07 13:32:48 HTTPS connection to historicaldata.sierrachart.com:443 (135) | Creating socket. Using TLS 1.2. | 2018-02-07 13:32:48 HTTPS connection to historicaldata.sierrachart.com:443 (135) | Connecting to IP: 88.99.0.216. | 2018-02-07 13:32:48 HD Request # 31 | Error downloading historical Daily data for RUT-IND-RUSSELL. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2018-02-07 13:32:49 HD Request # 31 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RUT-IND-RUSSELL | 2018-02-07 13:32:49 HD Request # 31 | Completion time: 1s | 2018-02-07 13:32:49 HD Request # 31 | Daily data download complete for RUT-IND-RUSSELL. Unique request ID: 32 | 2018-02-07 13:32:49 Removed historical data download ID 32 | 2018-02-07 13:32:49 RUT-IND-RUSSELL Daily #1 | Reloading chart. | 2018-02-07 13:32:49 |
| [2018-02-07 19:22:03] |
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We understand the problem now. This is not something Interactive Brokers would have been able to help with. This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After this, Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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