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Date/Time: Tue, 23 Jan 2018 16:11:37 +0000



Trouble with my DOM on FGBL

Support Request:
[2013-04-05 07:30:25]
User76676 - Posts: 7
Hey,

My trading DOM on FGBL (June contract) is not updating correctly. The DOM is freezing every now and then and I can't see resting bids and offers nor is it updating in real time. What might be the problem?

I also had a problem last week with my limit orders not getting filled. I took a long position, placed my target and when the target was reached I got filled on a short (my position was not closed out) instead of getting my target. I couldn't see my long position in my trading platform and had to call my clearing firm to have them cancel it for me. What my be the issue here?

Thanks,
Andreas
[2013-04-05 07:41:09]
Sierra Chart Engineering - Posts: 56390
While this may not be the problem, we definitely recommend updating to the current version. Select Help >> Download Current Version. Please do that now.

In general it sounds like there is an Internet connectivity problem you are having to the server. Please refer to help topic 4 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails4.html

You can see all of your trading activity and understand what has happened with your orders by looking at the Trade Activity Log:
http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#ViewingHistoricalTA

It is possible you may not see the current Position line if there is not a correct average price and it is far away from the visible view of prices in the chart or Trade DOM. And that can happen when using TT.



Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-08 06:16:09]
User76676 - Posts: 7
Thanks, everything seems to be working after the update. Where can I see when there's a new update available so I can prevent this problem from happening again?
[2013-04-08 06:27:53]
Sierra Chart Engineering - Posts: 56390
You can find the list of versions on this page:
http://www.sierrachart.com/index.php?l=doc/Whats_New.php

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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