Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Sat, 27 Apr 2024 08:45:27 +0000

How to Post a Message for Support

I cannot to connect to Open e Cry/Gain Capital datafeed

View Count: 632

[2018-02-06 17:06:01]
[Go To First Post]
User88614 - Posts: 6
Hi
could you help me? I cannot to connect to Open e cry/Gain capital datafeed, pls see attached copy of log below

HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:01
HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2018-02-06 17:56:01
Reading Internal Order ID file. | 2018-02-06 17:56:01
Reading Trade Orders file. | 2018-02-06 17:56:01
Reading Trade Positions file. | 2018-02-06 17:56:01
Listening on UDP port 22904. | 2018-02-06 17:56:01
Software version: 1674 | 2018-02-06 17:56:01
Usage end date: 2018-03-04 | 2018-02-06 17:56:01
Enabled for: Advanced Features. | 2018-02-06 17:56:01
Enabled for: Advanced Features 2. | 2018-02-06 17:56:01
Enabled for: Sierra Chart Historical Data Service. | 2018-02-06 17:56:01
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-02-06 17:56:01
Current selected Data/Trading service: GAIN Capital/OEC | 2018-02-06 17:56:01
Chart Update Interval: 500 | 2018-02-06 17:56:01
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-02-06 17:56:01
2018-02-06 17:56:08 Local computer time | 2018-02-06 17:56:01
2018-02-06 16:56:08 Local computer time in UTC | 2018-02-06 17:56:01
2018-02-06 17:56:08 Local computer time in SC Time Zone | 2018-02-06 17:56:01
2018-02-06 16:56:07 Server time in UTC | 2018-02-06 17:56:01
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-02-06 17:56:01
Program path: C:\SierraChart\ | 2018-02-06 17:56:01
Data Files path: C:\SierraChart\Data\ | 2018-02-06 17:56:01
OS Version Number: 10.0 | 2018-02-06 17:56:01
Locale Setting: C | 2018-02-06 17:56:01

Checking for new symbol settings for service code oec | 2018-02-06 17:56:01
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:01
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-02-06 17:56:01
Received 5 login tokens. | 2018-02-06 17:56:09
Symbol settings are up-to-date for oec | 2018-02-06 17:56:10
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:11
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-02-06 17:56:11
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-02-06 17:56:14
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-02-06 17:56:14
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-02-06 17:56:14
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-06 17:56:14
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-02-06 17:56:14
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-02-06 17:56:15
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-02-06 17:56:15
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-02-06 17:56:15
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-06 17:56:15
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-02-06 17:56:15

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-02-06 17:56:16
GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:16
GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.222. | 2018-02-06 17:56:16
GAIN Capital FIX Trading: Sending the Logon message. | 2018-02-06 17:56:17
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-02-06 17:56:17
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-02-06 17:56:17
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-02-06 17:56:17
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-06 17:56:17
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-02-06 17:56:17
GAIN Capital FIX Trading | Connected to trading server. | 2018-02-06 17:56:17
GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2018-02-06 17:56:17
GAIN Capital FAST Data socket (7) | Creating socket. | 2018-02-06 17:56:17
GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.222. | 2018-02-06 17:56:17
GAIN Capital FAST Data socket (7) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-02-06 17:56:24 *
GAIN Capital FAST Data socket (7) | Initiating close of socket by core. | 2018-02-06 17:56:24
GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2018-02-06 17:56:24
GAIN Capital FAST Data socket (7) | Closed. | 2018-02-06 17:56:24
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-02-06 17:56:24
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-02-06 17:56:24
GAIN Capital/OEC | Disconnected from the FAST market data server. | 2018-02-06 17:56:24
GAIN Capital FIX Trading: DisconnectFIX called. | 2018-02-06 17:56:24
GAIN Capital FIX Trading: Sending a Logout message. | 2018-02-06 17:56:24
GAIN Capital/OEC | Disconnected. | 2018-02-06 17:56:24
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-02-06 17:56:24
GAIN Capital FIX Trading socket (6) | Received socket Close event. | 2018-02-06 17:56:25
GAIN Capital FIX Trading socket (6) | Socket gracefully closed by remote side. | 2018-02-06 17:56:25
GAIN Capital FIX Trading: Received a Logout message. | 2018-02-06 17:56:25
GAIN Capital FIX Trading socket (6) | Initiating close of socket by core. | 2018-02-06 17:56:25
GAIN Capital/OEC | Disconnected from the trading server. | 2018-02-06 17:56:25
GAIN Capital FIX Trading socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-06 17:56:25
GAIN Capital FIX Trading socket (6) | Closed. | 2018-02-06 17:56:25

GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2018-02-06 17:56:27
GAIN Capital FIX Trading socket (8) | Creating socket. Using TLS 1.2. | 2018-02-06 17:56:27
GAIN Capital FIX Trading socket (8) | Connecting to IP: 64.94.37.222. | 2018-02-06 17:56:27
GAIN Capital FIX Trading: Sending the Logon message. | 2018-02-06 17:56:28
GAIN Capital FIX Trading | Connected to trading server. | 2018-02-06 17:56:29
GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2018-02-06 17:56:29
GAIN Capital FAST Data socket (9) | Creating socket. | 2018-02-06 17:56:29
GAIN Capital FAST Data socket (9) | Connecting to IP: 64.94.37.222. | 2018-02-06 17:56:29
[2018-02-06 17:13:55]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to contact Gain Capital about this.

We are not able to connect either.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account