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Date/Time: Sat, 20 Apr 2024 14:45:16 +0000



Can't connect to data

View Count: 784

[2018-01-23 15:24:47]
User174163 - Posts: 4
Reading Internal Order ID file. | 2018-01-23 14:54:38
Reading Trade Orders file. | 2018-01-23 14:54:38
Reading Trade Positions file. | 2018-01-23 14:54:38
Listening on UDP port 22903. | 2018-01-23 14:54:38
Software version: 1656 | 2018-01-23 14:54:38
Enabled for: Advanced Features. | 2018-01-23 14:54:38
Enabled for: Advanced Features 2. | 2018-01-23 14:54:38
Enabled for: Sierra Chart Historical Data Service. | 2018-01-23 14:54:38
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-01-23 14:54:38
Current selected Data/Trading service: CQG FIX Trading | 2018-01-23 14:54:38
Chart Update Interval: 500 | 2018-01-23 14:54:38
Data/Trade Service Settings automatically set. | 2018-01-23 14:54:38
Time Zone: +00:00:00 (UTC+00) | 2018-01-23 14:54:38
2018-01-23 08:55:11 Local computer time | 2018-01-23 14:54:38
2018-01-23 14:55:11 Local computer time in UTC | 2018-01-23 14:54:38
2018-01-23 14:55:11 Local computer time in SC Time Zone | 2018-01-23 14:54:38
2018-01-23 14:55:11 Server time in UTC | 2018-01-23 14:54:38
Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-01-23 14:54:38
Program path: C:\SierraChart\ | 2018-01-23 14:54:38
Data Files path: C:\SierraChart\Data\ | 2018-01-23 14:54:38
OS Version Number: 10.0 | 2018-01-23 14:54:38
Locale Setting: C | 2018-01-23 14:54:38

Checking for new symbol settings for service code cqg | 2018-01-23 14:54:38
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-01-23 14:54:38
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-01-23 14:54:38
Requesting symbol settings for service code cqg. Overwrite = on. | 2018-01-23 14:54:38
Received 5 login tokens. | 2018-01-23 14:54:38
Symbol settings received. | 2018-01-23 14:55:12
Processed 1353 symbol settings. | 2018-01-23 14:55:12
HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2018-01-23 14:55:14
HTTPS connection to www.sierrachart.com:443 (6) | Connecting to IP: 204.15.192.108. | 2018-01-23 14:55:14
HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-01-23 14:55:17
HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2018-01-23 14:55:19
HTTPS connection to www.sierrachart.com:443 (6) | Received socket Close event. | 2018-01-23 14:55:19
HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2018-01-23 14:55:19
HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-23 14:55:19
HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2018-01-23 14:55:19

CQG FIX: Not connecting to trading server because Username is not specified. | 2018-01-23 14:55:22
CQG FIX Trading | Connecting to server demoapi.cqg.com | 2018-01-23 14:55:22
CQG WebSocket | Connecting to WebSocket server. | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Connecting to IP: 208.48.16.32. | 2018-01-23 14:55:22
CQG WebSocket | Opening WebSocket. | 2018-01-23 14:55:22
CQG WebSocket | Sending WebSocket handshake. | 2018-01-23 14:55:22
CQG WebSocket | Received WebSocket handshake acknowledgment. | 2018-01-23 14:55:22
CQG WebSocket | Web socket state is now open. | 2018-01-23 14:55:22
CQG FIX Trading | WebSocket connected. | 2018-01-23 14:55:22
CQG FIX Trading | Sending market data logon message. | 2018-01-23 14:55:22
CQG FIX Trading | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-01-23 14:55:22 *
CQG WebSocket socket (7) | Adding bytes from final send buffer from buffered socket: 8 | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Initiating close of socket by core. | 2018-01-23 14:55:22
CQG WebSocket | WebSocket closed. | 2018-01-23 14:55:22
CQG FIX Trading | WebSocket closed. | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Sending bytes from final send buffer: 8 | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2018-01-23 14:55:22
CQG FIX Trading | Disconnected. | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Write has completed. Shutdown being performed. | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-01-23 14:55:22
CQG WebSocket socket (7) | Closed. | 2018-01-23 14:55:22
Checking for new symbol settings for service code cqg | 2018-01-23 14:57:58
Current selected Data/Trading service: CQG WebAPI | 2018-01-23 14:57:58
HTTPS connection to www.sierrachart.com:443 (10) | Creating socket. Using TLS 1.2. | 2018-01-23 14:57:58
HTTPS connection to www.sierrachart.com:443 (10) | Connecting to IP: 204.15.192.108. | 2018-01-23 14:57:58
Requesting symbol settings for service code cqg. Overwrite = on. | 2018-01-23 14:57:58
Symbol settings received. | 2018-01-23 14:57:58
Processed 1353 symbol settings. | 2018-01-23 14:57:58
HTTPS connection to www.sierrachart.com:443 (10) | Socket gracefully closed by remote side. | 2018-01-23 14:58:03
HTTPS connection to www.sierrachart.com:443 (10) | Received socket Close event. | 2018-01-23 14:58:03
HTTPS connection to www.sierrachart.com:443 (10) | Initiating close of socket by core. | 2018-01-23 14:58:03
HTTPS connection to www.sierrachart.com:443 (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-23 14:58:03
HTTPS connection to www.sierrachart.com:443 (10) | Closed. | 2018-01-23 14:58:03

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-01-23 15:00:01
CQG WebSocket | Connecting to WebSocket server. | 2018-01-23 15:00:01
CQG WebSocket socket (13) | Creating socket. Using TLS 1.2. | 2018-01-23 15:00:01
CQG WebSocket socket (13) | Connecting to IP: 208.48.16.32. | 2018-01-23 15:00:01
CQG WebSocket | Opening WebSocket. | 2018-01-23 15:00:01
CQG WebSocket | Sending WebSocket handshake. | 2018-01-23 15:00:01
CQG WebSocket | Received WebSocket handshake acknowledgment. | 2018-01-23 15:00:01
CQG WebSocket | Web socket state is now open. | 2018-01-23 15:00:01
CQG WebAPI | WebSocket connected. | 2018-01-23 15:00:01
CQG WebAPI | Sending market data logon message. | 2018-01-23 15:00:01
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-01-23 15:00:02 *
CQG WebSocket socket (13) | Adding bytes from final send buffer from buffered socket: 8 | 2018-01-23 15:00:02
CQG WebSocket socket (13) | Initiating close of socket by core. | 2018-01-23 15:00:02
CQG WebSocket | WebSocket closed. | 2018-01-23 15:00:02
CQG WebAPI | WebSocket closed. | 2018-01-23 15:00:02
CQG WebSocket socket (13) | Sending bytes from final send buffer: 8 | 2018-01-23 15:00:02
CQG WebAPI | Disconnected. | 2018-01-23 15:00:02
CQG WebSocket socket (13) | Write in progress. Shutdown being delayed. | 2018-01-23 15:00:02
CQG WebSocket socket (13) | Write has completed. Shutdown being performed. | 2018-01-23 15:00:02
CQG WebSocket socket (13) | Shutdown started. Waiting for graceful close. | 2018-01-23 15:00:02
CQG WebSocket socket (13) | Socket gracefully closed by remote side. | 2018-01-23 15:00:02
CQG WebSocket socket (13) | Closed. | 2018-01-23 15:00:02
Checking for new symbol settings for service code cqg | 2018-01-23 15:00:15
Current selected Data/Trading service: CQG FIX Trading | 2018-01-23 15:00:15
HTTPS connection to www.sierrachart.com:443 (15) | Creating socket. Using TLS 1.2. | 2018-01-23 15:00:15
HTTPS connection to www.sierrachart.com:443 (15) | Connecting to IP: 204.15.192.108. | 2018-01-23 15:00:15
Requesting symbol settings for service code cqg. Overwrite = on. | 2018-01-23 15:00:15
Symbol settings received. | 2018-01-23 15:00:15
Processed 1353 symbol settings. | 2018-01-23 15:00:15
HTTPS connection to www.sierrachart.com:443 (15) | Socket gracefully closed by remote side. | 2018-01-23 15:00:20
HTTPS connection to www.sierrachart.com:443 (15) | Received socket Close event. | 2018-01-23 15:00:20
HTTPS connection to www.sierrachart.com:443 (15) | Initiating close of socket by core. | 2018-01-23 15:00:20
HTTPS connection to www.sierrachart.com:443 (15) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-23 15:00:20
HTTPS connection to www.sierrachart.com:443 (15) | Closed. | 2018-01-23 15:00:20

CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2018-01-23 15:00:32
CQG FIX socket (16) | Creating socket. Using TLS 1.2. | 2018-01-23 15:00:32
CQG FIX socket (16) | Connecting to IP: 208.48.16.202. | 2018-01-23 15:00:32
CQG FIX: Sending the Logon message. | 2018-01-23 15:00:33
CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2018-01-23 15:00:33
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-01-23 15:00:33
CQG FIX socket (16) | Initiating close of socket by core. | 2018-01-23 15:00:33
CQG FIX: Disconnected. | 2018-01-23 15:00:33
CQG FIX socket (16) | Write in progress. Shutdown being delayed. | 2018-01-23 15:00:33
CQG FIX Trading | Disconnected. | 2018-01-23 15:00:33
CQG FIX socket (16) | Write has completed. Shutdown being performed. | 2018-01-23 15:00:33
CQG FIX socket (16) | Shutdown started. Waiting for graceful close. | 2018-01-23 15:00:33
CQG FIX socket (16) | Socket gracefully closed by remote side. | 2018-01-23 15:00:33
CQG FIX socket (16) | Closed. | 2018-01-23 15:00:33

CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2018-01-23 15:00:37
CQG FIX socket (17) | Creating socket. Using TLS 1.2. | 2018-01-23 15:00:37
CQG FIX socket (17) | Connecting to IP: 208.48.16.202. | 2018-01-23 15:00:37
CQG FIX: Sending the Logon message. | 2018-01-23 15:00:38
CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2018-01-23 15:00:38
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-01-23 15:00:38
CQG FIX socket (17) | Initiating close of socket by core. | 2018-01-23 15:00:38
CQG FIX: Disconnected. | 2018-01-23 15:00:38
CQG FIX socket (17) | Write in progress. Shutdown being delayed. | 2018-01-23 15:00:38
CQG FIX Trading | Disconnected. | 2018-01-23 15:00:38
CQG FIX socket (17) | Write has completed. Shutdown being performed. | 2018-01-23 15:00:38
CQG FIX socket (17) | Shutdown started. Waiting for graceful close. | 2018-01-23 15:00:38
CQG FIX socket (17) | Socket gracefully closed by remote side. | 2018-01-23 15:00:38
CQG FIX socket (17) | Closed. | 2018-01-23 15:00:38

CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2018-01-23 15:00:55
CQG FIX socket (18) | Creating socket. Using TLS 1.2. | 2018-01-23 15:00:55
CQG FIX socket (18) | Connecting to IP: 208.48.16.202. | 2018-01-23 15:00:55
CQG FIX: Sending the Logon message. | 2018-01-23 15:00:55
CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2018-01-23 15:00:55
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-01-23 15:00:55
CQG FIX socket (18) | Initiating close of socket by core. | 2018-01-23 15:00:55
CQG FIX: Disconnected. | 2018-01-23 15:00:55
CQG FIX socket (18) | Write in progress. Shutdown being delayed. | 2018-01-23 15:00:55
CQG FIX Trading | Disconnected. | 2018-01-23 15:00:55
CQG FIX socket (18) | Write has completed. Shutdown being performed. | 2018-01-23 15:00:56
CQG FIX socket (18) | Shutdown started. Waiting for graceful close. | 2018-01-23 15:00:56
CQG FIX socket (18) | Socket gracefully closed by remote side. | 2018-01-23 15:00:56
CQG FIX socket (18) | Closed. | 2018-01-23 15:00:56

CQG FIX: Connecting to demo.cqgtrader.com. Port: 6925. | 2018-01-23 15:08:19
CQG FIX socket (27) | Creating socket. Using TLS 1.2. | 2018-01-23 15:08:19
CQG FIX socket (27) | Connecting to IP: 208.48.16.202. | 2018-01-23 15:08:19
CQG FIX: Sending the Logon message. | 2018-01-23 15:08:19
CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2018-01-23 15:08:19
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-01-23 15:08:19
CQG FIX socket (27) | Initiating close of socket by core. | 2018-01-23 15:08:19
CQG FIX: Disconnected. | 2018-01-23 15:08:19
CQG FIX socket (27) | Write in progress. Shutdown being delayed. | 2018-01-23 15:08:19
CQG FIX Trading | Disconnected. | 2018-01-23 15:08:19
CQG FIX socket (27) | Write has completed. Shutdown being performed. | 2018-01-23 15:08:19
CQG FIX socket (27) | Shutdown started. Waiting for graceful close. | 2018-01-23 15:08:19
CQG FIX socket (27) | Socket gracefully closed by remote side. | 2018-01-23 15:08:19
CQG FIX socket (27) | Closed. | 2018-01-23 15:08:19
Checking for new symbol settings for service code cqg | 2018-01-23 15:09:16
Current selected Data/Trading service: CQG WebAPI | 2018-01-23 15:09:16
HTTPS connection to www.sierrachart.com:443 (29) | Creating socket. Using TLS 1.2. | 2018-01-23 15:09:16
HTTPS connection to www.sierrachart.com:443 (29) | Connecting to IP: 204.15.192.108. | 2018-01-23 15:09:16
Requesting symbol settings for service code cqg. Overwrite = on. | 2018-01-23 15:09:17
Symbol settings received. | 2018-01-23 15:09:17
Processed 1353 symbol settings. | 2018-01-23 15:09:17
HTTPS connection to www.sierrachart.com:443 (29) | Socket gracefully closed by remote side. | 2018-01-23 15:09:22
HTTPS connection to www.sierrachart.com:443 (29) | Received socket Close event. | 2018-01-23 15:09:22
HTTPS connection to www.sierrachart.com:443 (29) | Initiating close of socket by core. | 2018-01-23 15:09:22
HTTPS connection to www.sierrachart.com:443 (29) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-23 15:09:22
HTTPS connection to www.sierrachart.com:443 (29) | Closed. | 2018-01-23 15:09:22

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-01-23 15:12:36
CQG WebSocket | Connecting to WebSocket server. | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Creating socket. Using TLS 1.2. | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Connecting to IP: 208.48.16.32. | 2018-01-23 15:12:36
CQG WebSocket | Opening WebSocket. | 2018-01-23 15:12:36
CQG WebSocket | Sending WebSocket handshake. | 2018-01-23 15:12:36
CQG WebSocket | Received WebSocket handshake acknowledgment. | 2018-01-23 15:12:36
CQG WebSocket | Web socket state is now open. | 2018-01-23 15:12:36
CQG WebAPI | WebSocket connected. | 2018-01-23 15:12:36
CQG WebAPI | Sending market data logon message. | 2018-01-23 15:12:36
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-01-23 15:12:36 *
CQG WebSocket socket (33) | Adding bytes from final send buffer from buffered socket: 8 | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Initiating close of socket by core. | 2018-01-23 15:12:36
CQG WebSocket | WebSocket closed. | 2018-01-23 15:12:36
CQG WebAPI | WebSocket closed. | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Sending bytes from final send buffer: 8 | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Write in progress. Shutdown being delayed. | 2018-01-23 15:12:36
CQG WebAPI | Disconnected. | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Write has completed. Shutdown being performed. | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Shutdown started. Waiting for graceful close. | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Socket gracefully closed by remote side. | 2018-01-23 15:12:36
CQG WebSocket socket (33) | Closed. | 2018-01-23 15:12:36
[2018-01-23 17:02:48]
Sierra Chart - Max - Posts: 5590
You are getting the followin from CQG:



CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect.


Refer to the 2nd Common Error Message here:
CQG Trading Platform Service: Common Error Messages
Sierra Chart Support

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