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Date/Time: Thu, 25 Apr 2024 13:59:50 +0000



TD-Ameritrade connection issues

View Count: 969

[2018-01-22 09:53:46]
EricH - Posts: 17
I followed the instruction, make a second instance for TD-A only, and for Stock quote only.
and I purposely disable the 'Allow for SC datafeed'.

When trying a simple DOM of 'AAPL' I see the following error in the log:
>>>
'Allow Support for Sierra Chart Data Feeds' is disabled. The ???? pattern/symbol will not use the SC Exchange Data Feed. | 2018-01-22 04:35:05
TD Ameritrade | Starting real-time market data updates for: AAPL. ID: 2 | 2018-01-22 04:35:05
TD Ameritrade | Requesting security definition data for: AAPL. ID: 2 | 2018-01-22 04:35:05
TD Ameritrade | Old streamer request finished. Request ID: 4. | 2018-01-22 04:35:06
HTTPS connection to ameritrade02.streamer.com:443 (17) | Initiating close of socket by core. | 2018-01-22 04:35:06
HTTPS connection to ameritrade02.streamer.com:443 (17) | Shutdown started. Waiting for graceful close. | 2018-01-22 04:35:06
TD Ameritrade | Streamer request #5 initiated. | 2018-01-22 04:35:07
HTTPS connection to ameritrade02.streamer.com:443 (19) | Creating socket. Using TLS 1.0. | 2018-01-22 04:35:07
HTTPS connection to ameritrade02.streamer.com:443 (19) | Connecting to IP: 216.105.251.37. | 2018-01-22 04:35:07
TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-4 | 2018-01-22 04:35:08
HTTPS connection to ameritrade02.streamer.com:443 (17) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-01-22 04:35:08 *
HTTPS connection to ameritrade02.streamer.com:443 (17) | Socket gracefully closed by remote side. | 2018-01-22 04:35:08
HTTPS connection to ameritrade02.streamer.com:443 (17) | Closed. | 2018-01-22 04:35:08
>>>

Please advise
[2018-01-22 15:15:29]
Sierra Chart Engineering - Posts: 104368
This is an incomplete Message Log. Never make an assumption as to what we need to see.

In any case, if you have connectivity problems to or market data problems with TD Ameritrade we cannot help with that. We no longer provide this type of support for TD Ameritrade. You will need to use the Sierra Chart Exchange Data Feed instead:
Sierra Chart Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-01-22 15:16:07

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