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Direct MessagesDate/Time: Thu, 18 Apr 2024 23:24:51 +0000
acccount balance
View Count: 862
| [2018-01-12 16:01:26] |
| User93731 - Posts: 79 |
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Hi: I have received the notice that my account balacne is too low and asked me to add $10 to my account. I have added $10 twice on 11/16 and $10 on 12/18. And so far, the balance stayed the same, it did not change because of my added credits. And it still asked me to add addtioal $10 ? Is there something wrong? Or there is some charing fee that I am not aware of ? Your reply is greatly apprecaited. |
| [2018-01-12 19:33:38] |
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At the end of every month, your account gets debited 10 USD for the CTS Trading Connection. If a user's services balance is too low for an upcoming renewal, an automatic notice is provided. You can find the list of recurring services here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices And your transaction log here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Sierra Chart Support |
| [2018-01-12 19:35:52] |
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We are going to cancel the CTS connection on your account because clearly you are not using it. We will see what credit we can issue you on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-12 19:42:18] |
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A refund for a total of 83 USD has been issued for the "CTS Trading Connection" service: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Sierra Chart Support |
| [2018-01-12 20:39:39] |
| User93731 - Posts: 79 |
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Many Thanks
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