Home >> Support Board

Support Board

Date/Time: Sun, 05 May 2024 13:04:59 +0000

How to Post a Message for Support

do not see position line and order fills on chart

View Count: 1316

[2018-01-11 18:59:20] #1 [Go To First Post]
onnb - Posts: 661
Using version 1659, I am running an ACSIL based autotrading system with "trade simulation mode on" using replay. When it enters, I do not see the position line and I do not see the fill markers (I have show fills enabled). The trade has attached orders on it. Those do show on the chart. When the trade exits, the trade log shows unmatched fill. Any ideas about this? Date Time Of Last Edit: 2018-01-11 18:59:45

[2018-01-11 19:19:42] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We just ran a quick test now using a Sierra Chart provided trading system and do not notice an issue. Are you able to reproduce this using a particular Sierra Chart trading system?: Automated Trading From an Advanced Custom Study: Example Trading Systems and Code When you start the replay, make sure you press Yes when prompted to clear the trade data for the symbol and trade account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-11 19:22:45] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
As a rule, you must always clear the trade data out for the symbol and trade account when starting a back test. Otherwise, you are starting off at an uncertain state and can have at least one unmatched fill. And you should be able to reproduce this problem, without even using an automated trading system just simply by submitting the very same orders the automated trading system is doing. If you are able to reproduce this, let us know what you are doing and what existing fills already exist for the symbol and trade account in the Trade Activity Log (make sure you check back years). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-11 19:25:09

[2018-01-11 19:26:11] #4 [Go To First Post]
onnb - Posts: 661
The simulated trade data is all clear. The main issue is not the unmatched fill. The first thing that is strange is that the position line is gone and I don't see any fill markers on the chart. I can record a quick video if it helps.

[2018-01-11 19:38:30] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you do not see the position line, what do you see as the Position Quantity and average price on the Trade Window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-11 19:55:40] #6 [Go To First Post]
onnb - Posts: 661
The trade window shows quantity 0 (Flat) Date Time Of Last Edit: 2018-01-11 19:56:09

[2018-01-11 23:10:55] #7 [Go To First Post]
onnb - Posts: 661
To add to this within that same charbtbook, for some signals it works just fine. For others the position disappears. On the ones that it does disappear, it is 100% reproduceable.

[2018-01-12 04:28:28] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So this means there is no position. You need to go to the Trade Activity Log: Trade Activity Log And analyze this step-by-step and fill by fill and see what is happening. But we think it is best we do a remote assistance session with you to look at this. Contact us by email. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-15 01:32:49] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding the account support ticket about this, provide us these: See video here for reproduction - I can also send you the chartbook and dll so you can reproduce it on your end. I can also do a remote session just need to see when. You can privately attach them here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-15 04:15:39] #10 [Go To First Post]
onnb - Posts: 661
attached


Private File Private File

[2018-01-15 07:00:24] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will need to set up a time to go over this with remote assistance. It is going to be best in the late afternoon or evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-15 17:18:04] #12 [Go To First Post]
onnb - Posts: 661
We will need to set up a time to go over this with remote assistance. It is going to be best in the late afternoon or evening. Sounds good - please send an email to onn at trade29.com to coordinate ?

[2018-01-15 23:23:34] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Will do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-17 15:16:42] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This has been resolved during a remote assistance session. It was because the Order Fills Start-Date Time in Chart >> Chart Settings was set later than the replay time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: