Support Board

Date/Time: Fri, 26 Apr 2024 12:00:09 +0000

[Locked] - Rithmic Connection Problems

[2018-01-11 00:53:30] #1 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. We have had a flurry of Rithmic connection problem messages. We do not control Rithmic connections. If you have problem connecting to Rithmic or maintaining that connection and you repeatedly get disconnected, then contact your broker for assistance. It is their responsibility to help you with these types of issues. We do not know the underlying reason for the problem and we will not speculate on it. In general, Rithmic is not preferred by us because connection problems are hard to understand the reason for them. We can tell you, there is only so much worth in supporting Rithmic. If it gets to be very burdensome, then we are prepared to lose business over this if you do not want to move to our other supported services. For the list of supported services, refer to: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-11 00:55:28

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